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Don Wardell
Don Wardell
University of Utah David Eccles School of Business
Verified email at utah.edu - Homepage
Title
Cited by
Cited by
Year
Run-length distributions of special-cause control charts for correlated processes
DG Wardell, H Moskowitz, RD Plante
Technometrics 36 (1), 3-17, 1994
4451994
Control charts in the presence of data correlation
DG Wardell, H Moskowitz, RD Plante
Management Science 38 (8), 1084-1105, 1992
2701992
The impact of service system design and flow experience on customer satisfaction in online financial services
D Xin Ding, PJH Hu, R Verma, DG Wardell
Journal of Service Research 13 (1), 96-110, 2010
2642010
A comparison of quality function deployment and conjoint analysis in new product design
ME Pullman, WL Moore, DG Wardell
Journal of Product Innovation Management: AN INTERNATIONAL PUBLICATION OF …, 2002
2402002
Comparing quality of care in non-profit and for-profit nursing homes: a process perspective
S Chesteen, B Helgheim, T Randall, D Wardell
Journal of Operations Management 23 (2), 229-242, 2005
812005
Can customers detect script usage in service encounters? An experimental video analysis
L Victorino, R Verma, BL Bonner, DG Wardell
Journal of Service Research 15 (4), 390-400, 2012
722012
Script usage in standardized and customized service encounters: Implications for perceived service quality
L Victorino, R Verma, DG Wardell
Production and Operations Management 22 (3), 518-534, 2013
542013
Run length distributions of residual control charts for autocorrelated processes
DG Wardell, H Moskowitz, RD Plante
Journal of Quality Technology 26 (4), 308-317, 1994
501994
Small-sample interval estimation of Bernoulli and Poisson parameters
DG Wardell
The American Statistician 51 (4), 321-325, 1997
261997
Service scripting: A customer’s perspective of quality and performance
L Victorino, R Verma, D Wardell
192008
Statistical process monitoring of customer satisfaction survey data
DG Wardell, MR Candia
Quality management journal 3 (4), 36-50, 1996
161996
An interactive Excel VBA example for teaching statistics concepts
W Tsai, DG Wardell
INFORMS Transactions on Education 7 (1), 125-135, 2006
122006
An assessment of statistical process control‐based approaches for charting student evaluation scores
X Ding, D Wardell, R Verma
Decision Sciences Journal of Innovative Education 4 (2), 259-272, 2006
112006
Creating individualized data sets for student exercises using Microsoft Excel and Visual Basic
W Tsai, DG Wardell
Informs Transactions on education 7 (1), 136-148, 2006
102006
Using run‐length distributions of control charts to detect false alarms
H MOSKOWITZ, RD PLANTE, DONG WARDELL
Production and Operations Management 3 (3), 217-239, 1994
81994
Run-length distributions of special-cause control charts for correlated processes
H Moskowitz, DG Wardell, RD Plante
Technometrics 36 (1), 3-27, 1994
51994
Customer Satisfaction in Online Stock Trading Services: Examining the Antecedents and Consequence of Flow Experience
X Ding, DG Wardell, R Verma, PJH Hu
22008
Use of Run Length Distributions of Control Charts of Detect False Alarms
H Moskowitz, R Plante, DG Wardell
Center for the Management of Manufacturing Enterprises, Krannert School of …, 1991
21991
Autocorrelated Data
DG Wardell
Encyclopedia of Statistics in Quality and Reliability, 2008
2008
Comparing quality of care in non-profit and for-profit nursing homes: A process perspective
S Chesteen, T Randall, D Wardell, B Helgheim
Quality control and applied statistics 51 (1), 101-102, 2006
2006
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