Asbjørn Følstad
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Why people use chatbots
PB Brandtzaeg, A Følstad
Internet Science: 4th International Conference, INSCI 2017, Thessaloniki …, 2017
Living labs for innovation and development of information and communication technology: a literature review
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (7), 99-131, 2008
Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of Service Theory and Practice, 2018
Chatbots and the new world of HCI
A Følstad, PB Brandtzæg
interactions 24 (4), 38-42, 2017
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
Journal of service theory and practice 26 (6), 840-867, 2016
What makes users trust a chatbot for customer service? An exploratory interview study
A Følstad, CB Nordheim, CA Bjørkli
Internet Science: 5th International Conference, INSCI 2018, St. Petersburg …, 2018
Chatbots: changing user needs and motivations
PB Brandtzaeg, A Følstad
interactions 25 (5), 38-43, 2018
Emerging journalistic verification practices concerning social media
PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad
Journalism practice 10 (3), 323-342, 2016
How journalists and social media users perceive online fact-checking and verification services
PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez
Journalism practice 12 (9), 1109-1129, 2018
Trust and distrust in online fact-checking services
PB Brandtzaeg, A Følstad
Communications of the ACM 60 (9), 65-71, 2017
An initial model of trust in chatbots for customer service—findings from a questionnaire study
CB Nordheim, A Følstad, CA Bjørkli
Interacting with Computers 31 (3), 317-335, 2019
Chatbots for customer service: user experience and motivation
A Følstad, M Skjuve
Proceedings of the 1st international conference on conversational user …, 2019
My chatbot companion-a study of human-chatbot relationships
M Skjuve, A Følstad, KI Fostervold, PB Brandtzaeg
International Journal of Human-Computer Studies 149, 102601, 2021
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology 2: From Usability to Enjoyment, 331-341, 2018
User involvement in e-Government development projects
A Folstad, J Krogstie, L Risan, I Moser
Electronic Government: Concepts, Methodologies, Tools, and Applications, 734-750, 2008
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology, 55-65, 2005
Analysis in practical usability evaluation: a survey study
A Følstad, E Law, K Hornbæk
proceedings of the SIGCHI conference on human factors in computing systems …, 2012
Users' experiences with chatbots: findings from a questionnaire study
A Følstad, PB Brandtzaeg
Quality and User Experience 5 (1), 3, 2020
Towards a living lab for the development of online community services
A Følstad
The Electronic Journal for Virtual Organizations and Networks 10 (Special …, 2008
Different chatbots for different purposes: towards a typology of chatbots to understand interaction design
A Følstad, M Skjuve, PB Brandtzaeg
Internet Science: INSCI 2018 International Workshops, St. Petersburg, Russia …, 2019
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