| Congruency of scent and music as a driver of in-store evaluations and behavior AS Mattila, J Wirtz Journal of retailing 77 (2), 273-289, 2001 | 1941 | 2001 |
| Is “service with a smile” enough? Authenticity of positive displays during service encounters AA Grandey, GM Fisk, AS Mattila, KJ Jansen, LA Sideman Organizational behavior and human decision processes 96 (1), 38-55, 2005 | 1252 | 2005 |
| The role of emotions in service encounters AS Mattila, CA Enz Journal of Service research 4 (4), 268-277, 2002 | 1150 | 2002 |
| Consumer responses to compensation, speed of recovery and apology after a service failure J Wirtz, AS Mattila International Journal of service industry management 15 (2), 150-166, 2004 | 1064 | 2004 |
| The role of affective factors on perceived cruise vacation value T Duman, AS Mattila Tourism management 26 (3), 311-323, 2005 | 1031 | 2005 |
| The effectiveness of service recovery in a multi‐industry setting AS Mattila Journal of services marketing 15 (7), 583-596, 2001 | 790 | 2001 |
| Emotional bonding and restaurant loyalty AS Mattila Cornell Hotel and Restaurant Administration Quarterly 42 (6), 73-79, 2001 | 718 | 2001 |
| The role of store environmental stimulation and social factors on impulse purchasing AS Mattila, J Wirtz Journal of services marketing 22 (7), 562-567, 2008 | 689 | 2008 |
| The impact of experiential consumption cognitions and emotions on behavioral intentions J Enrique Bigné, AS Mattila, L Andreu Journal of Services Marketing 22 (4), 303-315, 2008 | 689 | 2008 |
| The role of culture in the service evaluation process AS Mattila Journal of service research 1 (3), 250-261, 1999 | 622 | 1999 |
| A re-examination of the generalizability of the Aaker brand personality measurement framework JR Austin, JA Siguaw, AS Mattila Journal of Strategic Marketing 11 (2), 77-92, 2003 | 537 | 2003 |
| The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences J Wirtz, AS Mattila, RLP Tan Journal of retailing 76 (3), 347-365, 2000 | 534 | 2000 |
| The role of culture and purchase motivation in service encounter evaluations AS Mattila Journal of Services Marketing 13 (4/5), 376-389, 1999 | 501 | 1999 |
| Service recovery and fairness perceptions in collectivist and individualist contexts AS Mattila, PG Patterson Journal of service research 6 (4), 336-346, 2004 | 482 | 2004 |
| The brand-personality scale: An application for restaurants JA Siguaw, A Mattila, JR Austin Cornell Hotel and Restaurant Administration Quarterly 40 (3), 48-55, 1999 | 480 | 1999 |
| The impact of relationship type on customer loyalty in a context of service failures AS Mattila Journal of service research 4 (2), 91-101, 2001 | 469 | 2001 |
| Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction IY Lin, AS Mattila Journal of hospitality marketing & management 19 (8), 819-841, 2010 | 444 | 2010 |
| Effects of gender and expertise on consumers’ motivation to read online hotel reviews EEK Kim, AS Mattila, S Baloglu Cornell Hospitality Quarterly 52 (4), 399-406, 2011 | 409 | 2011 |
| The impact of service failures on customer loyalty: The moderating role of affective commitment AS Mattila International journal of service industry management 15 (2), 134-149, 2004 | 402 | 2004 |
| Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive YL Gao, AS Mattila International journal of hospitality management 42, 20-31, 2014 | 391 | 2014 |
