Bart Lariviere
Bart Lariviere
Associate Professor of Marketing at KU Leuven
Bestätigte E-Mail-Adresse bei kuleuven.be
Titel
Zitiert von
Zitiert von
Jahr
Customer attrition analysis for financial services using proportional hazard models
D Van den Poel, B Lariviere
European journal of operational research 157 (1), 196-217, 2004
4362004
Predicting customer retention and profitability by using random forests and regression forests techniques
B Larivière, D Van den Poel
Expert Systems with Applications 29 (2), 472-484, 2005
3052005
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ...
Journal of Business Research 79, 238-246, 2017
2352017
Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media
B Larivière, H Joosten, EC Malthouse, M Birgelen, P Aksoy, WH Kunz, ...
Journal of Service Management 24 (3), 268-293, 2013
1992013
Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services
B Larivière, D Van den Poel
Expert Systems with Applications 27 (2), 277-285, 2004
1342004
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Y Van Vaerenbergh, B Larivière, I Vermeir
Journal of Service Research 15 (3), 262-279, 2012
1312012
A meta-analysis of relationships linking service failure attributions to customer outcomes
Y Van Vaerenbergh, C Orsingher, I Vermeir, B Larivière
Journal of Service Research 17 (4), 381-398, 2014
1252014
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
L Aksoy, A Buoye, P Aksoy, B Larivière, TL Keiningham
Journal of Interactive Marketing 27 (1), 74-82, 2013
902013
Linking perceptual and behavioral customer metrics to multiperiod customer profitability: A comprehensive service-profit chain application
B Larivière
Journal of Service Research 11 (1), 3-21, 2008
732008
How technical and functional service quality drive consumer happiness
A De Keyser, B Lariviere
Journal of Service Management, 2014
702014
A longitudinal examination of customer commitment and loyalty
B Lariviere, TL Keiningham, B Cooil, L Aksoy, EC Malthouse
Journal of Service Management, 2014
692014
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: a cross-industry analysis at the customer and firm levels
B Lariviere, TL Keiningham, L Aksoy, A Yalçin, FV Morgeson III, S Mithas
Journal of Marketing Research 53 (1), 91-109, 2016
542016
Perceptions are relative
TL Keiningham, B Cooil, EC Malthouse, B Lariviere, A Buoye, L Aksoy, ...
Journal of Service Management, 2015
532015
Perceptions are relative
TL Keiningham, B Cooil, EC Malthouse, B Lariviere, A Buoye, L Aksoy, ...
Journal of Service Management, 2015
532015
Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness
L Aksoy, TL Keiningham, A Buoye, B Larivière, L Williams, I Wilson
Journal of Business Research 68 (12), 2464-2476, 2015
452015
Investigating the post-complaint period by means of survival analysis
B Lariviere, D Van den Poel
Expert Systems with Applications 29 (3), 667-677, 2005
442005
Service recovery's impact on customers next-in-line
Y Van Vaerenbergh, I Vermeir, B Larivière
Managing Service Quality, 2013
362013
A roadmap for driving customer word-of-mouth
TL Keiningham, RT Rust, B Lariviere, L Aksoy, L Williams
Journal of Service Management, 2018
352018
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
B Larivière, L Aksoy, B Cooil, TL Keiningham
Journal of service management, 2011
312011
Customer intentions to invoke service guarantees
Y Van Vaerenbergh, A De Keyser, B Larivière
Managing Service Quality: An International Journal, 2014
222014
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