| Chinese hotel employees in the smiling masks: Roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance Z Chen, H Sun, W Lam, Q Hu, Y Huo, JA Zhong The International Journal of Human Resource Management 23 (4), 826-845, 2012 | 246 | 2012 |
| Proactive personality, social capital, helping, and turnover intentions J Yang, Y Gong, Y Huo Journal of Managerial Psychology 26 (8), 739-760, 2011 | 146 | 2011 |
| Am I the only one this supervisor is laughing at? Effects of aggressive humor on employee strain and addictive behaviors Y Huo, W Lam, Z Chen Personnel Psychology 65 (4), 859-885, 2012 | 123 | 2012 |
| Who is fit to serve? Person–job/organization fit, emotional labor, and customer service performance W Lam, Y Huo, Z Chen Human Resource Management 57 (2), 483-497, 2018 | 99 | 2018 |
| Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis ST Xu, ZC Cao, Y Huo Tourism Management 79, 104099, 2020 | 92 | 2020 |
| Chinese traditionality matters: Effects of differentiated empowering leadership on followers’ trust in leaders and work outcomes SL Li, Y Huo, LR Long Journal of Business Ethics 145 (1), 81-93, 2017 | 80 | 2017 |
| Corporate social responsibility and work engagement: Testing a moderated mediation model Y Gao, D Zhang, Y Huo Journal of Business and Psychology 33, 661-673, 2018 | 70 | 2018 |
| When do frontline hospitality employees take charge? Prosocial motivation, taking charge, and job performance: The moderating role of job autonomy Z Cai, Y Huo, J Lan, Z Chen, W Lam Cornell Hospitality Quarterly 60 (3), 237-248, 2019 | 54 | 2019 |
| Standing in my customer's shoes: Effects of customer‐oriented perspective taking on proactive service performance Y Huo, Z Chen, W Lam, SA Woods Journal of Occupational and Organizational Psychology 92 (2), 255-280, 2019 | 37 | 2019 |
| The mediating role of job feedback in the relationship between neuroticism and emotional labor JA Zhong, ZL Cao, Y Huo, Z Chen, W Lam Social Behavior and Personality: an international journal 40 (4), 649-655, 2012 | 11 | 2012 |
