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Jie J. Zhang
Jie J. Zhang
Associate Professor, Service Management, University of Victoria
Verified email at uvic.ca - Homepage
Title
Cited by
Cited by
Year
An agency perspective on service triads: Linking operational and financial performance
JJ Zhang, B Lawrence, CK Anderson
Journal of Operations Management 35, 56-66, 2015
1122015
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 55-97, 2018
1112018
Exploring resource efficiency benchmarks for environmental sustainability in hotels
JJ Zhang, NR Joglekar, R Verma
Cornell Hospitality Quarterly 53 (3), 229-241, 2012
782012
Exploring resource efficiency benchmarks for environmental sustainability in hotels
JJ Zhang, NR Joglekar, R Verma
Cornell Hospitality Quarterly 53 (3), 229-241, 2012
782012
Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry
JJ Zhang, N Joglekar, R Verma
Journal of Service Management 23 (3), 377-399, 2012
772012
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 39-54, 2018
492018
Eco-efficiency of service co-production: connecting eco-certifications and resource efficiency in US hotels
JJ Zhang, N Joglekar, J Heineke, R Verma
Cornell Hospitality Quarterly 55 (3), 252-264, 2014
452014
A life-cycle perspective of professionalism in services
B Lawrence, JJ Zhang, J Heineke
Journal of Operations Management 42, 25-38, 2016
412016
A framework for sustainable service system configuration: Exploring value paradoxes with examples from the hospitality industry
ACR Van Riel, JJ Zhang, LP McGinnis, MG Nejad, M Bujisic, PA Phillips
Journal of Service Management 30 (3), 349-368, 2019
342019
Visioning a hospitality-oriented patient experience (HOPE) framework in health care
P Hunter-Jones, N Line, JJ Zhang, EC Malthouse, L Witell, B Hollis
Journal of Service Management 31 (5), 869-888, 2020
292020
Developing measures for environmental sustainability in hotels: An exploratory study
JJ Zhang, N Joglekar, R Verma
292010
Signaling eco-certification: Implications for service coproduction and resource efficiency
J J. Zhang, N Joglekar, R Verma
Journal of Service Management 25 (4), 494-511, 2014
222014
What matters most to your guests: An exploratory study of online reviews
JJ Zhang, R Verma
182017
Can service coproduction factors enhance learning-by-doing simultaneously? Evidence from the US hotel industry
JJ Zhang, N Joglekar
Service Science 8 (2), 218-233, 2016
102016
The moderating role of hotel type on advertising expenditure returns in franchised chains
L Hsu, JJ Zhang, B Lawrence
Journal of Advertising 49 (5), 575-591, 2020
82020
Exploring the relationship between eco-certifications and resource efficiency in US hotels
JJ Zhang, N Joglekar, R Verma, J Heineke
62014
Why Multinational Corporations Still Need to Keep It Local: Environment, Operations, and Ownership in the Hospitality Industry
JJ Zhang, NR Joglekar, R Verma
12013
Environmental sustainability of service supply chains: Contract design and evidence on operating performance in the US hospitality industry
J Zhang
Boston University, 2011
12011
HOW CAN WE REINVENT BUSINESS EDUCATION?
JJ Zhang, B Lawrence
Management and Business Education in the Time of Artificial Intelligence …, 2020
2020
Facing disruption: Learning from the healthcare supply chain responses in British Columbia during the COVID-19 pandemic
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Articles 1–20