Ruth N. Bolton

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Koautoren

Katherine LemonProfessor of Marketing, Boston CollegeBestätigte E-Mail-Adresse bei bc.edu
A ParasuramanProfessor of Marketing, University of MiamiBestätigte E-Mail-Adresse bei miami.edu
Venkatesh ShankarTexas A&M UniversityBestätigte E-Mail-Adresse bei mays.tamu.edu
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolBestätigte E-Mail-Adresse bei bi.no
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughBestätigte E-Mail-Adresse bei lboro.ac.uk
Crina TarasiProfessor of Marketing, Central Michigan UniversityBestätigte E-Mail-Adresse bei cmich.edu
P.C. VerhoefProfessor of MarketingBestätigte E-Mail-Adresse bei rug.nl
David SolnetProfessor of Service Management and Service WorkBestätigte E-Mail-Adresse bei uq.edu.au
Yuliya Komarova LoureiroAssociate Professor of Marketing, Fordham UniversityBestätigte E-Mail-Adresse bei fordham.edu
Lars WitellLinköping University and Karlstad UniversityBestätigte E-Mail-Adresse bei liu.se
Janet R. McColl-KennedyProfessor of Marketing, The University of Queensland, University of CambridgeBestätigte E-Mail-Adresse bei business.uq.edu.au
Sabine Benoit (formerly Moeller)Professor of Marketing, University of Surrey and Australian National University (ANU)Bestätigte E-Mail-Adresse bei surrey.ac.uk
Ankie HoefnagelsProfessor of applied sciencesBestätigte E-Mail-Adresse bei zuyd.nl
Sertan KabadayiProfessor of MarketingBestätigte E-Mail-Adresse bei fordham.edu
P.K. KannanProfessor of Marketing, University of MarylandBestätigte E-Mail-Adresse bei umd.edu
Martin MendeJim Moran Professor of Business Administration, Rockwood School of Marketing, Florida State Univ.Bestätigte E-Mail-Adresse bei fsu.edu
Thomas L. BakerUniversity of AlabamaBestätigte E-Mail-Adresse bei cba.ua.edu
Jay KandampullyProfessor of Service Management, The Ohio State UniversityBestätigte E-Mail-Adresse bei osu.edu
Elten BriggsUniversity of Texas at ArlingtonBestätigte E-Mail-Adresse bei uta.edu
Barak LibaiMarketing Professor, Reichman University (formally IDC), Herzliya , IsraelBestätigte E-Mail-Adresse bei idc.ac.il

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Ruth N. Bolton

Arizona State University

Bestätigte E-Mail-Adresse bei asu.edu - Startseite

Marketing Business Service Management Science Retailing


Titel Nach Zitationen sortieren Nach Jahr sortieren Nach Titel sortieren	Zitiert von Zitiert von	Jahr
A Multi-Stage Model of Customers' Assessments of Service Quality and Value RN Bolton, JH Drew Journal of Consumer Research 17 (4), 375-384, 1991	6739	1991
A model of customer satisfaction with service encounters involving failure and recovery AK Smith, RN Bolton, J Wagner Journal of marketing research 36 (3), 356-372, 1999	4024	1999
A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction RN Bolton Marketing science 17 (1), 45-65, 1998	3403	1998
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes RN Bolton, JH Drew Journal of Marketing 55 (1), 1-10, 1991	2745	1991
Understanding Generation Y and their Use of Social Media: A Review and Research Agenda RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ... Journal of Service Management 24 (3), 245-267, 2013	2379*	2013
A dynamic model of customers’ usage of services: Usage as an antecedent and consequence of satisfaction RN Bolton, KN Lemon Journal of marketing research 36 (2), 171-186, 1999	2113	1999
Implications of loyalty program membership and service experiences for customer retention and value RN Bolton, PK Kannan, MD Bramlett Journal of the academy of marketing science 28 (1), 95-108, 2000	2074	2000
An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters: Paradox or Peril? AK Smith, RN Bolton Journal of service research 1 (1), 65-81, 1998	1265	1998
The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments AK Smith, RN Bolton Journal of the academy of marketing science 30, 5-23, 2002	1191	2002
The theoretical underpinnings of customer asset management: A framework and propositions for future research. RN Bolton, KN Lemon, PC Verhoef Erasmus Research Institute in Management Working Paper, 2002	1186	2002
Customer-to-customer interactions: broadening the scope of word of mouth research B Libai, R Bolton, MS Bügel, K De Ruyter, O Götz, H Risselada, ... Journal of service research 13 (3), 267-282, 2010	960	2010
Customer experience challenges: bringing together digital, physical and social realms RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ... Journal of service management 29 (5), 776-808, 2018	696	2018
Interactive services: a framework, synthesis and research directions R Bolton, S Saxena-Iyer Journal of interactive marketing 23 (1), 91-104, 2009	659	2009
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017	600	2017
Marketing Actions and the Value of Customer Assets: A Framework for Customer Asset Management PD Beger, RN Bolton, D Bowman, E Briggs, V Kumar, A Parasuraman, ... Journal of Service Research 5 (1), 39-54, 2002	475	2002
Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy R N. Bolton, A Gustafsson, J McColl-Kennedy, N J. Sirianni, D K. Tse Journal of Service Management 25 (2), 253-274, 2014	454	2014
Linking customer satisfaction to service operations and outcomes RN Bolton, JH Drew Service quality: New directions in theory and practice, 173-200, 1994	413	1994
The relationship between market characteristics and promotional price elasticities RN Bolton Marketing Science 8 (2), 153-169, 1989	374	1989
An empirical analysis of determinants of retailer pricing strategy V Shankar, RN Bolton Marketing Science 23 (1), 28-49, 2004	342	2004
Decoding customer–firm relationships: how attachment styles help explain customers' preferences for closeness, repurchase intentions, and changes in relationship breadth M Mende, RN Bolton, MJ Bitner Journal of Marketing Research 50 (1), 125-142, 2013	288	2013

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