Ruth N. Bolton

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Koautoren

Katherine LemonProfessor of Marketing, Boston CollegeBestätigte E-Mail-Adresse bei bc.edu
A ParasuramanProfessor of Marketing, University of MiamiBestätigte E-Mail-Adresse bei miami.edu
Venkatesh ShankarTexas A&M UniversityBestätigte E-Mail-Adresse bei mays.tamu.edu
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughBestätigte E-Mail-Adresse bei lboro.ac.uk
Crina TarasiAssociate Professor of Marketing, Central Michigan UniversityBestätigte E-Mail-Adresse bei cmich.edu
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolBestätigte E-Mail-Adresse bei bi.no
P.C. VerhoefProfessor of MarketingBestätigte E-Mail-Adresse bei rug.nl
David SolnetAssociate Professor / Program Leader for online Master of Leadership in Service InnovationBestätigte E-Mail-Adresse bei uq.edu.au
Yuliya Komarova LoureiroAssociate Professor of Marketing, Fordham UniversityBestätigte E-Mail-Adresse bei fordham.edu
Lars WitellLinköping University and Karlstad UniversityBestätigte E-Mail-Adresse bei liu.se
P.K. KannanProfessor of Marketing, University of MarylandBestätigte E-Mail-Adresse bei umd.edu
Janet R. McColl-KennedyProfessor of Marketing, The University of Queensland, University of CambridgeBestätigte E-Mail-Adresse bei business.uq.edu.au
Sabine Benoit (formerly Moeller)Professor of Marketing, University of Surrey and Australian National University (ANU)Bestätigte E-Mail-Adresse bei surrey.ac.uk
Ankie HoefnagelsProfessor of applied sciencesBestätigte E-Mail-Adresse bei zuyd.nl
Martin MendeProfessor of Marketing, Jim Moran Professor of Business Administration Florida State UniversityBestätigte E-Mail-Adresse bei fsu.edu
Thomas L. BakerUniversity of AlabamaBestätigte E-Mail-Adresse bei cba.ua.edu
Jay KandampullyProfessor of Service Management, The Ohio State UniversityBestätigte E-Mail-Adresse bei osu.edu
Paul D. BergerBentley UniversityBestätigte E-Mail-Adresse bei alum.mit.edu
Elten BriggsUniversity of Texas at ArlingtonBestätigte E-Mail-Adresse bei uta.edu
Barak LibaiMarketing Professor, Interdisciplinary Center, Herzliya , IsraelBestätigte E-Mail-Adresse bei idc.ac.il

Folgen

Ruth N. Bolton

Arizona State University

Bestätigte E-Mail-Adresse bei asu.edu - Startseite

Marketing Business Service Management Science Retailing


Titel Nach Zitationen sortieren Nach Jahr sortieren Nach Titel sortieren	Zitiert von Zitiert von	Jahr
A Multi-Stage Model of Customers' Assessments of Service Quality and Value RN Bolton, JH Drew Journal of Consumer Research 17 (4), 375-384, 1991	6413	1991
A model of customer satisfaction with service encounters involving failure and recovery AK Smith, RN Bolton, J Wagner Journal of marketing research 36 (3), 356-372, 1999	3788	1999
A dynamic model of the duration of the customer's relationship with a continuous service provider: The role of satisfaction RN Bolton Marketing science 17 (1), 45-65, 1998	3271	1998
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes RN Bolton, JH Drew Journal of Marketing 55 (1), 1-10, 1991	2650	1991
Understanding Generation Y and their Use of Social Media: A Review and Research Agenda RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ... Journal of Service Management 24 (3), 245-267, 2013	2088*	2013
A dynamic model of customers’ usage of services: Usage as an antecedent and consequence of satisfaction RN Bolton, KN Lemon Journal of marketing research 36 (2), 171-186, 1999	2032	1999
Implications of loyalty program membership and service experiences for customer retention and value RN Bolton, PK Kannan, MD Bramlett Journal of the academy of marketing science 28 (1), 95-108, 2000	1977	2000
An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters: Paradox or Peril? AK Smith, RN Bolton Journal of service research 1 (1), 65-81, 1998	1196	1998
The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments AK Smith, RN Bolton Journal of the academy of marketing science 30 (1), 5-23, 2002	1130	2002
The theoretical underpinnings of customer asset management: A framework and propositions for future research. RN Bolton, KN Lemon, PC Verhoef Erasmus Research Institute in Management Working Paper, 2002	1129	2002
Customer-to-customer interactions: broadening the scope of word of mouth research B Libai, R Bolton, MS Bügel, K De Ruyter, O Götz, H Risselada, ... Journal of service research 13 (3), 267-282, 2010	888	2010
Interactive services: a framework, synthesis and research directions R Bolton, S Saxena-Iyer Journal of interactive marketing 23 (1), 91-104, 2009	622	2009
Customer experience challenges: bringing together digital, physical and social realms RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ... Journal of Service Management 29 (5), 776-808, 2018	488	2018
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017	485	2017
Marketing Actions and the Value of Customer Assets: A Framework for Customer Asset Management PD Beger, RN Bolton, D Bowman, E Briggs, V Kumar, A Parasuraman, ... Journal of Service Research 5 (1), 39-54, 2002	456	2002
Linking customer satisfaction to service operations and outcomes RN Bolton, JH Drew Service quality: New directions in theory and practice, 173-200, 1994	393	1994
Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy RN Bolton, A Gustafsson, J McColl-Kennedy, NJ Sirianni, KT David Journal of Service Management, 2014	385	2014
The relationship between market characteristics and promotional price elasticities RN Bolton Marketing science 8 (2), 153-169, 1989	361	1989
An empirical analysis of determinants of retailer pricing strategy V Shankar, RN Bolton Marketing Science 23 (1), 28-49, 2004	326	2004
Expanding business-to-business customer relationships: Modeling the customer's upgrade decision RN Bolton, KN Lemon, PC Verhoef Journal of marketing 72 (1), 46-64, 2008	259	2008

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