Markus Blut
Markus Blut
Professor of Marketing, Durham University
Bestätigte E-Mail-Adresse bei - Startseite
Zitiert von
Zitiert von
Consequences of customer loyalty to the loyalty program and to the company
H Evanschitzky, B Ramaseshan, DM Woisetschläger, V Richelsen, M Blut, ...
Journal of the academy of marketing science 40 (5), 625-638, 2012
How to make brand communities work: Antecedents and consequences of consumer participation
DM Woisetschläger, V Hartleb, M Blut
Journal of Relationship Marketing 7 (3), 237-256, 2008
Acceptance of smartphone‐based mobile shopping: Mobile benefits, customer characteristics, perceived risks, and the impact of application context
M Hubert, M Blut, C Brock, C Backhaus, T Eberhardt
Psychology & Marketing 34 (2), 175-194, 2017
E-service quality: A meta-analytic review
M Blut, N Chowdhry, V Mittal, C Brock
Journal of retailing 91 (4), 679-700, 2015
E-service quality: development of a hierarchical model
M Blut
Journal of Retailing 92 (4), 500-517, 2016
Factors influencing the acceptance of self-service technologies: A meta-analysis
M Blut, C Wang, K Schoefer
Journal of Service Research 19 (4), 396-416, 2016
Consumer ethnocentrism in the German market
H Evanschitzky, FV Wangenheim, D Woisetschläger, M Blut
International Marketing Review, 2008
Impulse buying: a meta-analytic review
GR Iyer, M Blut, SH Xiao, D Grewal
Journal of the academy of marketing science 48 (3), 384-404, 2020
How procedural, financial and relational switching costs affect customer satisfaction, repurchase intentions, and repurchase behavior: A meta-analysis
M Blut, CM Frennea, V Mittal, DL Mothersbaugh
International Journal of Research in Marketing 32 (2), 226-229, 2015
Testing retail marketing-mix effects on patronage: A meta-analysis
M Blut, C Teller, A Floh
Journal of retailing 94 (2), 113-135, 2018
The impact of service characteristics on the switching costs–customer loyalty link
M Blut, SE Beatty, H Evanschitzky, C Brock
Journal of Retailing 90 (2), 275-290, 2014
Switching barriers in the four-stage loyalty model
M Blut, H Evanschitzky, V Vogel, D Ahlert
NA - Advances in Consumer Research 34, 726-734, 2007
Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage
M Blut, C Wang
Journal of the Academy of Marketing Science 48 (4), 649-669, 2020
The influence of acceptance and adoption drivers on smart home usage
M Hubert, M Blut, C Brock, RW Zhang, V Koch, R Riedl
European Journal of Marketing 53 (6), 1073-1098, 2018
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
M Blut, C Wang, NV Wünderlich, C Brock
Journal of the Academy of Marketing Science, 1-27, 2021
What to expect after the honeymoon: Testing a lifecycle theory of franchise relationships
M Blut, C Backhaus, T Heussler, DM Woisetschläger, H Evanschitzky, ...
Journal of Retailing 87 (3), 306-319, 2011
Customer solutions in the capital goods industry: Examining the impact of the buying center
A Töllner, M Blut, HH Holzmüller
Industrial Marketing Management 40 (5), 712-722, 2011
New insights in the moderating effect of switching costs on the satisfaction–repurchase behavior link
L Nagengast, H Evanschitzky, M Blut, T Rudolph
Journal of retailing 90 (3), 408-427, 2014
Will you tolerate this? The impact of affective commitment on complaint intention and postrecovery behavior
H Evanschitzky, C Brock, M Blut
Journal of Service Research 14 (4), 410-425, 2011
Does “made in…” also apply to services? An empirical assessment of the country-of-origin effect in service settings
JB Berentzen, C Backhaus, M Michaelis, M Blut, D Ahlert
Journal of Relationship Marketing 7 (4), 391-405, 2008
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