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Ramakrishna Salagrama
Ramakrishna Salagrama
School of Business, Alliance University
Verified email at alliance.edu.in
Title
Cited by
Cited by
Year
Examining the influence of forgiveness and its antecedents on consumer behavior: the moderating role of service failure severity
R Salagrama, S Prashar, SV Tata
International Journal of Emerging Markets 18 (10), 3973-3994, 2021
82021
Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type
R Salagrama, S Prashar, T Sai Vijay
Service Business 15, 757-779, 2021
62021
Matching explanations with regulatory focus
R Salagrama, AS Mattila, S Prashar, SV Tata
Marketing Intelligence & Planning 40 (8), 958-972, 2022
12022
Correction to: Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type
S Ramakrishna, P Sanjeev, VT Sai
Service Business 15 (4), 781-781, 2021
2021
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