‪Scott Schanke‬ - ‪Google Scholar‬

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Co-authors

Gautam RayUniversity of MinnesotaVerified email at umn.edu
Gordon BurtchProfessor of Information Systems, Boston University // @gburtchVerified email at bu.edu
Gediminas AdomaviciusProfessor of Information and Decision Sciences, University of MinnesotaVerified email at umn.edu

Scott Schanke

Scott Schanke

University of Wisconsin-Milwaukee

Verified email at uwm.edu - Homepage

Information Systems Human Computer Interaction AI Chatbots Field Experiments


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Estimating the impact of “humanizing” customer service chatbots S Schanke, G Burtch, G Ray Information Systems Research 32 (3), 736-751, 2021	197	2021
Humanizing Digital Experiences: Three Essays on the Design of Digital Entities SD Schanke University of Minnesota, 2021	1	2021
The Persona Effect: How Chatbot Extroversion Alters Sales Outcomes and Customer Price Responses S Schanke, G Burtch, G Ray OSF, 2023		2023
Content and Style of Firm-Generated Posts on Social Media: A Study of User Engagement on Hedonic and Utilitarian Product Pages on Facebook S Schanke, G Ray, G Adomavicius, M Wagle Journal of the Association for Information Systems 25 (2), 341-361, 2023		2023
Dynamic Voice Clones Elicit Consumer Trust S Schanke, G Burtch, G Ray		2022

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