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Michael Dixon
Michael Dixon
Associate Professor of Operations Management
Bestätigte E-Mail-Adresse bei usu.edu - Startseite
Titel
Zitiert von
Zitiert von
Jahr
Customer preferences for restaurant technology innovations
M Dixon, SE Kimes, R Verma
120*2009
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 55-97, 2018
1112018
Sequence effects in service bundles: Implications for service design and scheduling
M Dixon, R Verma
Journal of Operations Management 31 (3), 138-152, 2013
922013
Key elements in service innovation: Insights for the hospitality industry
R Verma, C Anderson, M Dixon, CA Enz, G Thompson
752008
Surprise, anticipation, and sequence effects in the design of experiential services
MJ Dixon, L Victorino, RJ Kwortnik, R Verma
Production and Operations Management 26 (5), 945-960, 2017
622017
The role of coordinated marketing-operations strategy in services: implications for managerial decisions and execution
M Dixon, E V. Karniouchina, B van der Rhee, R Verma, L Victorino
Journal of Service Management 25 (2), 275-294, 2014
60*2014
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 39-54, 2018
492018
Bundling and scheduling service packages with customer behavior: Model and heuristic
MJ Dixon, GM Thompson
Production and Operations Management 25 (1), 36-55, 2016
232016
Big data analysis of contractor performance information for services acquisition in DoD: A proof of concept
U Apte, R Rendon, M Dixon
Acquisition Research Program, 2016
132016
Using behavioral research to design better customer experiences
MJ Dixon, MC Walsman
Cornell Hospitality Quarterly 55 (3), 221-227, 2014
112014
The Impact of Timing and Bundling Flexibility on Affect‐Based Service Package Design
MJ Dixon, GM Thompson
Decision Sciences 50 (5), 948-984, 2019
9*2019
Testing service innovation: A methodological review of video experiments
L Victorino, MJ Dixon
Service Science 8 (2), 234-246, 2016
92016
It’s more than just a game: The effect of core and supplementary services on customer loyalty
M Walsman, M Dixon, R Rush, R Verma
72014
Services supply chain in the Department of Defense: Drivers of success in services acquisition
RG Rendon, U Apte, M Dixon
Acquisition Research Program, 2014
62014
Customer preferences and use of technologybased innovations in Restaurants: a best-worst choice analysis
R Verma, M Dixon, S Kimes
Cornell Hosp. Q 9 (7), 1-20, 2009
52009
Fee-based loyalty programs: An empirical investigation of benefit redemption behavior and its effects on loyalty
MC Walsman, MJ Dixon
Service Science 12 (2-3), 100-118, 2020
42020
The sequence of service: An affect perspective to service scheduling
MJ Dixon, L Victorino
Handbook of Service Science, Volume II, 49-76, 2019
4*2019
Contractor past performance information: An analysis of assessment narratives and objective ratings
R Rendon, U Apte, M Dixon
Acquisition Research Program, 2015
42015
Scheduling as a Service Design Principle: Sequence-Effect-Based Scheduling
M Dixon, GM Thompson
42011
Drivers of complexity in humanitarian operations
JK Christensen, JK Young
Acquisition Research Program, 2013
32013
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