| Feeling empowered and doing good? A psychological mechanism of empowerment, self-esteem, perceived trust, and OCBs E Ma, Y Zhang, FZ Xu, D Wang, MS Kim Tourism Management 87, 104356, 2021 | 50 | 2021 |
| When a robot makes your dinner: a comparative analysis of product level and customer experience between the US and Chinese robotic restaurants E Ma, Y Bao, L Huang, D Wang, M Kim Cornell Hospitality Quarterly 64 (2), 184-211, 2023 | 29 | 2023 |
| The impact of employees’ perceived customer citizenship behaviors on organizational citizenship behaviors: the mediating roles of employee customer-orientation attitude M Kim, J Jang International Journal of Hospitality & Tourism Administration 24 (4), 669-694, 2023 | 15 | 2023 |
| Work-family supportive benefits, programs, and policies and employee well-being: Implications for the hospitality industry MS Kim, E Ma, L Wang International Journal of Hospitality Management 108, 103356, 2023 | 15 | 2023 |
| The effect of physical environment of the employee break room on psychological well-being through work engagement in the hospitality industry MS Kim, J Jang Journal of Human Resources in Hospitality & Tourism, 1-22, 2022 | 11 | 2022 |
| On the Bright Side of Motherhood—A Mixed Methods Inquiry E Ma, MS Kim, W Yang, L Wu, ST Xu Annals of Tourism Research 92 (4), 2022 | 10 | 2022 |
| When work and life boundaries are blurred—P2P accommodation hosts’ work-life integration and consequences E Ma, S Wang, D Wang, A Liu, MS Kim International Journal of Hospitality Management 99, 103074, 2021 | 8 | 2021 |
| From customers' fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective MS Kim, MA Baker, E Ma Tourism management 96, 104695, 2023 | 7 | 2023 |
| I know you, you know me: the effects of customer empathy and employee self-disclosure on customer citizenship behavior M Kim, J Jang Journal of Service Theory and Practice 33 (1), 23-45, 2023 | 5 | 2023 |
| From surviving to co-creating: the effects of the reshaped physical and social servicescape on customer citizenship behavior M Kim, MA Baker The Service Industries Journal, 1-26, 2022 | 5 | 2022 |
| Taking a break is not a guilty pleasure: improving employees’(Gen Y) well-being through work breaks using virtual reality MS Kim | 2 | 2020 |
| Hotel Market Analysis: The Case of Beijing, China J Jang, MS Kim, H Oh The Routledge Companion to International Hospitality Management, 392-400, 2020 | | 2020 |
