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Cristiana Raquel Lages
Cristiana Raquel Lages
School of Economics and Management, University of Minho
Bestätigte E-Mail-Adresse bei eeg.uminho.pt
Titel
Zitiert von
Zitiert von
Jahr
The RELQUAL scale: a measure of relationship quality in export market ventures
C Lages, CR Lages, LF Lages
Journal of business research 58 (8), 1040-1048, 2005
6822005
The STEP scale: a measure of short-term export performance improvement
LF Lages, CR Lages
Journal of international marketing 12 (1), 36-56, 2004
2982004
Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement
J Marbach, CR Lages, D Nunan
Journal of Marketing Management 32 (5-6), 502-525, 2016
2902016
Key drivers of frontline employee generation of ideas for customer service improvement
CR Lages, NF Piercy
Journal of Service Research 15 (2), 215-230, 2012
2152012
Drivers of in‐group and out‐of‐group electronic word‐of‐mouth (eWOM)
JL Abrantes, C Seabra, CR Lages, C Jayawardhena
European Journal of Marketing, 2013
2142013
The STRATADAPT scale: A measure of marketing strategy adaptation to international business markets
L Filipe Lages, J Luís Abrantes, C Raquel Lages
International marketing review 25 (5), 584-600, 2008
1722008
Bringing export performance metrics into annual reports: The APEV scale and the PERFEX scorecard
LF Lages, C Lages, CR Lages
Journal of International Marketing 13 (3), 79-104, 2005
1532005
Corporate image: A service recovery perspective
RB Mostafa, CR Lages, HA Shabbir, D Thwaites
Journal of service research 18 (4), 468-483, 2015
1322015
Reshaping the contexts of online customer engagement behavior via artificial intelligence: A conceptual framework
R Perez-Vega, V Kaartemo, CR Lages, NB Razavi, J Männistö
Journal of Business Research 129, 902-910, 2021
1212021
Challenges in conducting and publishing research on the Middle East and Africa in leading journals
CR Lages, G Pfajfar, A Shoham
International marketing review 32 (1), 52-77, 2015
1052015
Consumer engagement in online brand communities: the moderating role of personal values
J Marbach, C Lages, D Nunan, Y Ekinci
European Journal of Marketing 53 (9), 1671-1700, 2019
952019
Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm
MK Clark, CR Lages, LD Hollebeek
Journal of Business Research 121, 549-556, 2020
872020
The CURE scale: a multidimensional measure of service recovery strategy
R Mostafa, C R. Lages, M Sääksjärvi
Journal of Services Marketing 28 (4), 300-310, 2014
732014
Employees' external representation of their workplace: Key antecedents
CR Lages
Journal of Business Research 65 (9), 1264-1272, 2012
592012
European managers' perspective on export performance determinants
LF Lages, C Lages, CR Lages
Journal of Euromarketing 15 (2), 75-92, 2006
452006
Personality and the creativity of frontline service employees: linear and curvilinear effects
FJ Coelho, CR Lages, CMP Sousa
The International Journal of Human Resource Management 29 (17), 2580-2607, 2018
412018
Main consequences of prior export performance results: an exploratory study of European exporters
LF Lages, C Lages, CR Lages
Journal of Euromarketing 15 (4), 57-75, 2006
362006
Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees
CR Lages, NF Piercy, N Malhotra, C Simões
The International Journal of Human Resource Management 31 (21), 2737-2760, 2020
262020
A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework
CR Lages, R Perez-Vega, S Kadić-Maglajlić, N Borghei-Razavi
Journal of Business Research 161, 113779, 2023
212023
Marketing strategy and export performance: empirical evidence from the UK
CR Lages, LF Lages
CD-ROM Proceedings of the 32nd EMAC Conference, Glasgow, 2003
212003
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