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Ryan Buell
Ryan Buell
Harvard Business School
Bestätigte E-Mail-Adresse bei hbs.edu - Startseite
Titel
Zitiert von
Zitiert von
Jahr
“Last-place aversion”: Evidence and redistributive implications
I Kuziemko, RW Buell, T Reich, MI Norton
The Quarterly Journal of Economics 129 (1), 105-149, 2014
3952014
Creating reciprocal value through operational transparency
RW Buell, T Kim, CJ Tsay
Management Science 63 (6), 1673-1695, 2017
2392017
The labor illusion: How operational transparency increases perceived value
RW Buell, MI Norton
Management Science 57 (9), 1564-1579, 2011
2392011
Are self‐service customers satisfied or stuck?
RW Buell, D Campbell, FX Frei
Production and Operations Management 19 (6), 679-697, 2010
1352010
Surfacing the submerged state: Operational transparency increases trust in and engagement with government
RW Buell, E Porter, MI Norton
Manufacturing & Service Operations Management 23 (4), 781-802, 2021
119*2021
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 55-97, 2018
1112018
Lifting the veil: The benefits of cost transparency
B Mohan, RW Buell, LK John
Marketing Science 39 (6), 1105-1121, 2020
1102020
How transparency into internal and external responsibility initiatives influences consumer choice
RW Buell, B Kalkanci
Harvard Business School Technology & Operations Mgt. Unit Working Paper, 2019
101*2019
How do customers respond to increased service quality competition?
RW Buell, D Campbell, FX Frei
Manufacturing & Service Operations Management 18 (4), 585-607, 2016
94*2016
Mitigating malicious envy: Why successful individuals should reveal their failures.
AW Brooks, K Huang, N Abi-Esber, RW Buell, L Huang, B Hall
Journal of Experimental Psychology: General 148 (4), 667, 2019
83*2019
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 39-54, 2018
492018
Operational transparency
RW Buell
Harvard Business Review 97 (2), 102-113, 2019
392019
Last-place aversion in queues
RW Buell
Management Science 67 (3), 1430-1452, 2021
382021
Experimental evidence of pooling outcomes under information asymmetry
W Schmidt, RW Buell
Management Science 63 (5), 1586-1605, 2017
31*2017
The customer may not always be right: Customer compatibility and service performance
RW Buell, D Campbell, FX Frei
Management Science 67 (3), 1468-1488, 2021
262021
Mitigating the negative effects of customer anxiety through access to human contact
MA Shell, RW Buell
Mitigating the Negative Effects of Customer Anxiety through Access to Human …, 2022
232022
The parts of customer service that should never be automated
RW Buell
Harvard Business Review 2018, 2018
142018
Improving customer compatibility with operational transparency
RW Buell, MS Choi
Harvard Business School, 2019
132019
Why anxious customers prefer human customer service
MA Shell, RW Buell
Harvard Business Review, 2019
122019
Cooks make tastier food when they can see their customers
RW Buell, T Kim, CJ Tsay
112014
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