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Lloyd Montgomery
Lloyd Montgomery
Verified email at uni-hamburg.de - Homepage
Title
Cited by
Cited by
Year
What do support analysts know about their customers? on the study and prediction of support ticket escalations in large software organizations
L Montgomery, D Damian
2017 IEEE 25th international requirements engineering conference (RE), 362-371, 2017
252017
A simple nlp-based approach to support onboarding and retention in open source communities
C Stanik, L Montgomery, D Martens, D Fucci, W Maalej
2018 IEEE International Conference on Software Maintenance and Evolution …, 2018
222018
How angry are your customers? Sentiment analysis of support tickets that escalate
C Werner, G Tapuc, L Montgomery, D Sharma, S Dodos, D Damian
2018 1st International Workshop on Affective Computing for Requirements …, 2018
112018
Customer support ticket escalation prediction using feature engineering
L Montgomery, D Damian, T Bulmer, S Quader
Requirements Engineering 23, 333-355, 2018
102018
Ecrits—visualizing support ticket escalation risk
L Montgomery, E Reading, D Damian
2017 IEEE 25th international requirements engineering conference (RE), 452-455, 2017
92017
Empirical research on requirements quality: a systematic mapping study
L Montgomery, D Fucci, A Bouraffa, L Scholz, W Maalej
Requirements Engineering 27 (2), 183-209, 2022
52022
An alternative issue tracking dataset of public jira repositories
L Montgomery, C Lüders, W Maalej
Proceedings of the 19th International Conference on Mining Software …, 2022
42022
Predicting developers' IDE commands with machine learning
T Bulmer, L Montgomery, D Damian
Proceedings of the 15th International Conference on Mining Software …, 2018
42018
Towards a live anonymous question queue to address student apprehension
L Montgomery, G Evans, F Harrison, D Damian
arXiv preprint arXiv:1901.01061, 2019
22019
Escalation Prediction using Feature Engineering: Addressing Support Ticket Escalations within IBM's Ecosystem
L Montgomery
arXiv preprint arXiv:2010.06390, 2020
12020
Renovating requirements engineering: First thoughts to shape requirements engineering as a profession
YD Pham, L Montgomery, W Maalej
2019 IEEE 27th International Requirements Engineering Conference Workshops …, 2019
12019
Research on NLP for RE at the University of Hamburg: A Report.
D Fucci, C Stanik, L Montgomery, Z Kurtanovic, T Johann, W Maalej
REFSQ Workshops, 2018
12018
An Exploratory Study of Documentation Strategies for Product Features in Popular GitHub Projects
T Puhlfürß, L Montgomery, W Maalej
2022 IEEE International Conference on Software Maintenance and Evolution …, 2022
2022
Empirical research on requirements quality: a systematic mapping study (Feb, 10.1007/s00766-021-00367-z, 2022)
L Montgomery, D Fucci, A Bouraffa, L Scholz, W Maalej
REQUIREMENTS ENGINEERING 27 (3), 401-401, 2022
2022
A Live Extensible Ontology of Quality Factors for Textual Requirements
J Frattini, L Montgomery, J Fischbach, M Unterkalmsteiner, D Mendez, ...
2022 IEEE 30th International Requirements Engineering Conference (RE), 274-280, 2022
2022
Requirements Quality Research: a harmonized Theory, Evaluation, and Roadmap
J Frattini, L Montgomery, J Fischbach, D Mendez, D Fucci, ...
2022
Artifact Evaluation Program Committee
A Sejfia, A Tahir, C Gralha, C Werner, DA da Costa, D Fucci, FB Aydemir, ...
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