| What do support analysts know about their customers? on the study and prediction of support ticket escalations in large software organizations L Montgomery, D Damian 2017 IEEE 25th international requirements engineering conference (RE), 362-371, 2017 | 15 | 2017 |
| A simple NLP-based approach to support onboarding and retention in open source communities C Stanik, L Montgomery, D Martens, D Fucci, W Maalej 2018 IEEE International Conference on Software Maintenance and Evolution …, 2018 | 9 | 2018 |
| Ecrits—visualizing support ticket escalation risk L Montgomery, E Reading, D Damian 2017 IEEE 25th international requirements engineering conference (RE), 452-455, 2017 | 6 | 2017 |
| How angry are your customers? Sentiment analysis of support tickets that escalate C Werner, G Tapuc, L Montgomery, D Sharma, S Dodos, D Damian 2018 1st International Workshop on Affective Computing for Requirements …, 2018 | 5 | 2018 |
| Customer support ticket escalation prediction using feature engineering L Montgomery, D Damian, T Bulmer, S Quader Requirements Engineering 23 (3), 333-355, 2018 | 2 | 2018 |
| Predicting developers' IDE commands with machine learning T Bulmer, L Montgomery, D Damian Proceedings of the 15th International Conference on Mining Software …, 2018 | 2 | 2018 |
| Escalation Prediction using Feature Engineering: Addressing Support Ticket Escalations within IBM's Ecosystem L Montgomery arXiv preprint arXiv:2010.06390, 2020 | 1 | 2020 |
| Towards a Live Anonymous Question Queue To Address Student Apprehension L Montgomery, G Evans, F Harrison, D Damian arXiv preprint arXiv:1901.01061, 2019 | 1 | 2019 |
| Research on NLP for RE at the University of Hamburg: A Report. D Fucci, C Stanik, L Montgomery, Z Kurtanovic, T Johann, W Maalej REFSQ Workshops, 2018 | 1 | 2018 |
| Renovating Requirements Engineering: First Thoughts to Shape Requirements Engineering as a Profession Y Dieu Pham, L Montgomery, W Maalej arXiv e-prints, arXiv: 2010.14212, 2020 | | 2020 |
| Renovating Requirements Engineering: First Thoughts to Shape Requirements Engineering as a Profession YD Pham, L Montgomery, W Maalej 2019 IEEE 27th International Requirements Engineering Conference Workshops …, 2019 | | 2019 |
| Lisette 20 Sampaio do Prado Leite, Julio Cesar 20 Seyff, Norbert 14 Sharma, Diksha 1 Stade, Melanie 14 A Alhubaishy, R Ali, L Benedicenti, D Damian, S Dodos, D Fucci, ... | | |
Walid MaalejUniversity of HamburgVerified email at informatik.uni-hamburg.de
