| An online prepurchase intentions model: the role of intention to search: best overall paper award—The Sixth Triennial AMS/ACRA Retailing Conference, 2000☆ S Shim, MA Eastlick, SL Lotz, P Warrington Journal of retailing 77 (3), 397-416, 2001 | 1798 | 2001 |
| Understanding online B-to-C relationships: An integrated model of privacy concerns, trust, and commitment MA Eastlick, SL Lotz, P Warrington Journal of business research 59 (8), 877-886, 2006 | 922 | 2006 |
| Profiling potential adopters and non‐adopters of an interactive electronic shopping medium MA Eastlick, S Lotz International Journal of Retail & Distribution Management 27 (6), 209-223, 1999 | 389 | 1999 |
| Ethnic identity, socialization factors, and culture‐specific consumption behavior J Xu, S Shim, S Lotz, D Almeida Psychology & Marketing 21 (2), 93-112, 2004 | 212 | 2004 |
| The role of perceived control in customer value cocreation and service recovery evaluation L Guo, SL Lotz, C Tang, TW Gruen Journal of Service Research 19 (1), 39-56, 2016 | 149 | 2016 |
| Cognitive and institutional predictors of initial trust toward an online retailer MA Eastlick, S Lotz International Journal of Retail & Distribution Management 39 (4), 234-255, 2011 | 149 | 2011 |
| Diluting negative country of origin stereotypes: a social stereotype approach SL Lotz, MY Hu Journal of Marketing Management 17 (1-2), 105-135, 2001 | 116 | 2001 |
| Assessing the impact of Internet shopping on store shopping among mall shoppers and Internet users S Shim, MA Eastlick, S Lotz Journal of Shopping Center Research 7 (2), 7-43, 2000 | 80 | 2000 |
| Export implications for the Japanese fruit market: fruit‐specific lifestyle segments S Shim, K Gehrt, S Lotz International Journal of Retail & Distribution Management 29 (6), 298-314, 2001 | 70 | 2001 |
| A study of Japanese consumers' cognitive hierarchies in formal and informal gift‐giving situations SL Lotz, S Shim, KC Gehrt Psychology & Marketing 20 (1), 59-85, 2003 | 69 | 2003 |
| Examination of US Hispanic-owned, small retail and service businesses: an organizational life cycle approach S Shim, MA Eastlick, S Lotz Journal of Retailing and Consumer Services 7 (1), 19-32, 2000 | 68 | 2000 |
| Exploring antecedents of customer citizenship behaviors in services L Choi, SL Lotz The Service Industries Journal 38 (9-10), 607-628, 2018 | 65 | 2018 |
| Understanding patrons' participation in activities at entertainment malls: A study in “flow” SL Lotz, MA Eastlick, A Mishra, S Shim International Journal of Retail & Distribution Management 38 (6), 402-422, 2010 | 60 | 2010 |
| Exploring antecedents of attitude toward co-producing a retail checkout service utilizing a self-service technology MA Eastlick, C Ratto, SL Lotz, A Mishra The International Review of Retail, Distribution and Consumer Research 22 (4 …, 2012 | 59 | 2012 |
| Motivations leading to customer citizenship behavior in services: scale development and validation L Choi, S Lotz Journal of Consumer Marketing 33 (7), 539-551, 2016 | 58 | 2016 |
| Do master franchisors drive global franchising? JK Ryans Jr, S Lotz, R Krampf Marketing Management 8 (2), 32, 1999 | 48 | 1999 |
| The Impact of Social Exchange-Based Antecedents on Customer Organizational Citizenship Behaviors (COCBs) in Service Recovery. L Choi, SL Lotz, MR Kim Journal of Marketing Development & Competitiveness 8 (3), 2014 | 41 | 2014 |
| The waiting game: The role of predicted value, wait disconfirmation, and providers' actions in consumers' service evaluations R Yan, S Lotz Advances in consumer research 33, 412, 2006 | 38 | 2006 |
| Taxonomy of the influence of other customers in consumer complaint behavior: A social-psychological perspective RN Yan, S Lotz Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2009 | 37 | 2009 |
| Objective and multidimensional acculturation measures: implications for retailing to Hispanic consumers MA Eastlick, SL Lotz Journal of Retailing and Consumer Services 7 (3), 149-160, 2000 | 29 | 2000 |
