William J. Kettinger
William J. Kettinger
William S. Lee Distinguished Professor in Management, Clemson University
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Cited by
Business Process Change: A Study of Methodologies, Techniques, and Tools
WJ Kettinger, JTC Teng, S Guha
MIS Quarterly 21 (1), 55-80, 1997
Perceived Service Quality and User Satisfaction with the Information Services Function
WJ Kettinger, CC Lee
Decision Sciences 25 (5‐6), 737-766, 1994
The Implementation of Business Process Reengineering
V Grover, SR Jeong, WJ Kettinger, JTC Teng
Journal of Management Information Systems 12 (1), 109-144, 1995
Strategic Information Systems Revisited: A Study of Sustainability and Performance
WJ Kettinger, V Grover, S Guha, AH Segars
MIS Quarterly 18 (1), 31-58, 1994
Pragmatic Perspectives on the Measurement of Information Systems Service Quality
WJ Kettinger, CC Lee
MIS Quarterly 21 (2), 223-240, 1997
Towards a Theory of Business Process Change Management
WJ Kettinger, V Grover
Journal of Management Information Systems 12 (1), 9-30, 1995
Information Orientation: People, Technology and the Bottom Line
DA Marchand, WJ Kettinger, JD Rollins
MIT Sloan Management Review 42 (3), 69-80, 2000
Information Orientation: The Link to Business Performance
DA Marchand, WJ Kettinger, JD Rollins
Oxford University Press, 2002
Global Measures of Information Services Quality: A Cross-National Study
WJ Kettinger, CC Lee, S Lee
Decision Sciences 26 (5), 569-588, 1995
Business Process Reengineering: Building a Comprehensive Methodology
S Guha, WJ Kettinger, JTC Teng
Information systems management 10 (3), 13-22, 1993
Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality
WJ Kettinger, CC Lee
MIS Quarterly 29 (4), 607-623, 2005
Informating the Clan: Controlling Physicians' Costs and Outcomes
R Kohli, WJ Kettinger
MIS Quarterly 28 (3), 363-394, 2004
Business Process Change and Organizational Performance: Exploring an Antecedent Model
S Guha, V Grover, WJ Kettinger, JTC Teng
Journal of Management Information Systems 14 (1), 119-154, 1997
The Chief Information Officer: A Study of Managerial Roles
V Grover, SR Jeong, WJ Kettinger, CC Lee
Journal of Management Information Systems 10 (2), 107-130, 1993
Business Process Change: Concepts, Methods, and Technologies
V Grover, WJ Kettinger
IGI Global, Harrisburg PA and London, 1995
A New Open Door: The Smartphone’s Impact on Work-Life Conflict, Stress, and Resistance
H Yun, WJ Kettinger, CC Lee
International Journal of Electronic Commerce 16 (4), 121-152, 2012
The Use of Computer-Mediated Communication in an Inter-Organizational Context
WJ Kettinger, V Grover
Decision Sciences 28 (3), 513-555, 1997
Building an e-Business Strategy
G Hackbarth, WJ Kettinger
Information Systems Management 17 (3), 78-93, 2000
Effect of Internal Cost Management, Information Systems Integration, and Absorptive Capacity on Interorganizational Cost Management in Supply Chains
D Fayard, LS Lee, RA Leitch, WJ Kettinger
Accounting, Organizations and Society 37 (3), 168-187, 2012
Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation
WL Harkness, WJ Kettinger, AH Segars
MIS Quarterly 20 (3), 349-368, 1996
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