Trust, individualism and job characteristics as predictors of employee preference for teamwork S Kiffin-Petersen, J Cordery International Journal of Human Resource Management 14 (1), 93-116, 2003 | 370 | 2003 |
The big five, emotional exhaustion and citizenship behaviors in service settings: The mediating role of emotional labor SA Kiffin-Petersen, CL Jordan, GN Soutar Personality and Individual Differences 50 (1), 43-48, 2011 | 209 | 2011 |
Trust: A neglected variable in team effectiveness research S Kiffin-Petersen Journal of Management & Organization 10 (1), 38-53, 2004 | 104 | 2004 |
The problem-solving service worker: Appraisal mechanisms and positive affective experiences during customer interactions S Kiffin-Petersen, SA Murphy, G Soutar Human relations 65 (9), 1179-1206, 2012 | 84 | 2012 |
The influence personality and leader behaviours have on teacher self-leadership in vocational colleges G Marshall, S Kiffin-Petersen, G Soutar Educational Management Administration & Leadership 40 (6), 707-723, 2012 | 74 | 2012 |
The exposed self: A multilevel model of shame and ethical behavior SA Murphy, S Kiffin-Petersen Journal of Business Ethics 141, 657-675, 2017 | 73 | 2017 |
‘I feel mad so I be bad’: The role of affect, dissatisfaction and stress in determining responses to interpersonal deviance RT Michalak, SA Kiffin‐Petersen, NM Ashkanasy British Journal of Management 30 (3), 645-667, 2019 | 32 | 2019 |
Service employees’ personality, customer orientation and customer incivility SA Kiffin-Petersen, GN Soutar International Journal of Quality and Service Sciences 12 (3), 281-296, 2020 | 31 | 2020 |
Ashamed of your shame? How discrepancy self-talk and social discourse influence individual shame at work SA Kiffin-Petersen Social functions of emotion and talking about emotion at work, 232-252, 2018 | 9 | 2018 |
Are There Different'Types' Of Emotional Laborers?' C Jordan, G Soutar, S Kiffin-Petersen Are There Different'Types' Of Emotional Laborers?', N/A, 2008 | 9 | 2008 |
When Western measures meet Eastern perspectives: A prototyping analysis of xinren in buyer-seller relationships T Migge, SA Kiffin-Petersen, S Purchase Industrial Marketing Management 91, 129-141, 2020 | 6 | 2020 |
Shame: A review and research model SA Murphy, S Kiffin-Petersen Konferenssijulkaisu. Australian & New Zealand Academy of Management, 2012 | 4 | 2012 |
The relationship between trust and information disclosure in survey research S Kiffin-Petersen The Relationship Between Trust and Information Disclosure in Survey Research …, 2003 | 4 | 2003 |
Coping with interpersonal mistreatment: Not a case of “either or,” but rather “it depends” R Michalak, S Kiffin‐Petersen, NM Ashkanasy The handbook of stress and health: A guide to research and practice, 365-387, 2017 | 3 | 2017 |
Ashamed of being ashamed: Talk-inhibiting soul-stifling feelings of shame S Kiffin-Petersen, S Murphy Tenth International Conference on Emotions and Organizational Life, 2016 | 3 | 2016 |
The role of motivational systems and emotions in virtual work SA Murphy, MJ Hine, S Kiffin-Petersen Dr Communications of the IIMA 14 (3), 6, 2014 | 3 | 2014 |
Thespian Exercise: An Innovative Approach to Teaching Negotiation Using Interactive Drama S Kiffin-Petersen, R Fells Business Education Innovation Journal VOLUME 3 NUMBER 50, 2010 | 3 | 2010 |
The importance of trust in the implementation and viability of self-managing work teams S Kiffin-Petersen, J Cordery The importance of trust in the implementation and viability of self-managing …, 1998 | 3 | 1998 |
Profiling Possible Perpetrators: Beyond the ‘Big Five’to the Dark Side of Personality MR Michalak, S Kiffin-Petersen Australian New Zealand Academy of Management Conference. Sydney, Australia …, 2010 | 2 | 2010 |
Trust in leadership: an examination of its role in the effectiveness of work teams S Kiffin-Petersen Trust in Leadership: An Examination of its Role in the Effectiveness of Work …, 2003 | 2 | 2003 |