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Paul Patterson
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Jahr
Services marketing
C Lovelock, P Patterson
Pearson Australia, 2015
96122015
Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination
PG Patterson, RA Spreng
International Journal of service Industry management, 1997
20831997
Modeling the determinants of customer satisfaction for business-to-business professional services
PG Patterson, LW Johnson, RA Spreng
Journal of the academy of marketing science 25 (1), 4-17, 1996
13691996
Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services
N Sharma, PG Patterson
International journal of service industry management, 2000
11852000
The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services
N Sharma, PG Patterson
Journal of services marketing, 1999
11451999
Brave new world: service robots in the frontline
J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management, 2018
9052018
A cross-cultural study of switching barriers and propensity to stay with service providers
PG Patterson, T Smith
Journal of retailing 79 (2), 107-120, 2003
7722003
Understanding customer engagement in services
P Patterson, T Yu, K De Ruyter
Advancing theory, maintaining relevance, proceedings of ANZMAC 2006 …, 2006
7302006
Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice
PG Patterson, E Cowley, K Prasongsukarn
International Journal of Research in Marketing 23 (3), 263-277, 2006
6712006
Services marketing: an Asia-Pacific and Australian perspective.
CH Lovelock, PG Patterson, RH Walker
Frenchs Forest, NSW: Pearson Education Australia,, 2007
5662007
Service recovery and fairness perceptions in collectivist and individualist contexts
AS Mattila, PG Patterson
Journal of service research 6 (4), 336-346, 2004
4312004
Expectations and product performance as determinants of satisfaction for a high‐involvement purchase
PG Patterson
Psychology & Marketing 10 (5), 449-465, 1993
3771993
Relationship benefits in service industries: a replication in a Southeast Asian context
PG Patterson, T Smith
Journal of services marketing, 2001
3692001
Customer rage episodes: emotions, expressions and behaviors
JR McColl-Kennedy, PG Patterson, AK Smith, MK Brady
Journal of Retailing 85 (2), 222-237, 2009
3522009
The impact of culture on consumers’ perceptions of service recovery efforts
AS Mattila, PG Patterson
Journal of retailing 80 (3), 196-206, 2004
3292004
A typology of service firms in international markets: an empirical investigation
PG Patterson, M Cicic
Journal of International Marketing 3 (4), 57-83, 1995
3071995
A relational model of export performance
C Styles, PG Patterson, F Ahmed
Journal of international business studies 39 (5), 880-900, 2008
2982008
Disconfirmation of expectations and the gap model of service quality: an integrated paradigm
PG Patterson, LW Johnson
The Journal of Consumer Satisfaction, Dissatisfaction and Complaining …, 1993
2701993
Customer choice of self‐service technology: the roles of situational influences and past experience
C Wang, J Harris, PG Patterson
Journal of Service Management, 2012
2472012
The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies: a longitudinal study
C Wang, J Harris, P Patterson
Journal of Service Research 16 (3), 400-414, 2013
2322013
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