Gerhard Satzger
Gerhard Satzger
Karlsruhe Service Research Institute, KIT
Verified email at - Homepage
Cited by
Cited by
Technological innovation and its impact on business model, organization and corporate culture–IBM’s transformation into a globally integrated, service-oriented enterprise
M Jetter, G Satzger, A Neus
Business & Information Systems Engineering 1 (1), 37-45, 2009
Patterns of data-infused business model innovation
R Schüritz, G Satzger
2016 IEEE 18th Conference on Business Informatics (CBI) 1, 133-142, 2016
Datatization as the next frontier of servitization–Understanding the challenges for transforming organizations
R Schüritz, S Seebacher, G Satzger, L Schwarz
International Conference On Information (ICIS), 2017
Innovating for and with your service customers: An assessment of the current practice of collaborative service innovation in Germany
P Schulteß, S Wegener, A Neus, G Satzger
Procedia-Social and Behavioral Sciences 2 (4), 6503-6515, 2010
Fundamentals of Service Systems
J Cardoso, H Fromm, S Nickel, G Satzger, R Studer, C Weinhardt
Springer, 2015
Fundamentals of Service Systems [electronic resource]/edited by Jorge Cardoso, Hansj rg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt.
J Cardoso, S Nickel, G Satzger, R Studer, C Weinhardt
Cham: Springer International Publishing: Imprint: Springer, 2015., 2015
Statistical quality control for human-based electronic services
R Kern, H Thies, G Satzger
International Conference on Service-Oriented Computing, 243-257, 2010
Simulation-Based Quantification of Business Impacts Caused by Service Incidents
A Kieninger, F Berghoff, H Fromm, G Satzger
Exploring Services Science, 170-185, 2013
Forecasting Service Profitability
J Blomberg, N Boyette, A Chandra, S Oh, R Zhou, R Strong, W Jones, ...
Proceedings of the 2014 IEEE International Conference on Services Computing …, 2014
The Economics of Service Level Engineering
A Kieninger, J Westernhagen, G Satzger
System Sciences (HICSS), 2011 44th Hawaii International Conference on, 1-10, 2011
Quality assurance for human-based electronic services: A decision matrix for choosing the right approach
R Kern, H Thies, C Bauer, G Satzger
Current Trends in Web Engineering, 421-424, 2010
Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage
H Fromm, F Habryn, G Satzger
Globalization of Professional Services, 139-149, 2012
Service innovation analytics: Towards assessment and monitoring of innovation capabilities in service firms
M Kohler, N Feldmann, F Habryn, G Satzger
2013 46th Hawaii International Conference on System Sciences, 1347-1356, 2013
Dynamic and Goal-based Quality Management for Human-based Electronic Services
R Kern, H Thies, C Zirpins, G Satzger
International Journal of Cooperative Information Systems 21 (01), 3-29, 2012
Auf dem Weg zu einer Service Science–Perspektiven, Forschungsthemen und Handlungsempfehlungen aus der Sicht einer interdisziplinären Arbeitsgruppe
G Satzger, W Ganz, R Beck, M Benkenstein, M Bichler, B Bienzeisler, ...
Arbeitsgruppe Evaluation Service Science der Taskforce Dienstleistungen …, 2010
Towards a model for measuring customer intimacy in B2B services
F Habryn, B Blau, G Satzger, B Kölmel
Exploring Services Science, 1-14, 2010
Towards service level engineering for IT services: defining IT services from a line of business perspective
A Kieninger, D Baltadzhiev, B Schmitz, G Satzger
2011 Annual SRII Global Conference, 759-766, 2011
Leasing selbstgenutzter Wohnimmobilien
HU Buhl, JW Hinrichs, G Satzger, J Schneider
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers.
A Kieninger, D Straeten, SO Kimbrough, B Schmitz, G Satzger
Wirtschaftsinformatik, 64, 2013
Validating results of human-based electronic services leveraging multiple reviewers
R Kern, C Bauer, H Thies, G Satzger
AMCIS, 2010
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