| Technological innovation and its impact on business model, organization and corporate culture–IBM’s transformation into a globally integrated, service-oriented enterprise M Jetter, G Satzger, A Neus Business & Information Systems Engineering 1 (1), 37-45, 2009 | 77* | 2009 |
| Patterns of data-infused business model innovation R Schüritz, G Satzger 2016 IEEE 18th Conference on Business Informatics (CBI) 1, 133-142, 2016 | 58 | 2016 |
| Datatization as the next frontier of servitization–Understanding the challenges for transforming organizations R Schüritz, S Seebacher, G Satzger, L Schwarz International Conference On Information Systems (ICIS), 2017 | 53* | 2017 |
| Innovating for and with your service customers: An assessment of the current practice of collaborative service innovation in Germany P Schulteß, S Wegener, A Neus, G Satzger Procedia-Social and Behavioral Sciences 2 (4), 6503-6515, 2010 | 35 | 2010 |
| Fundamentals of Service Systems J Cardoso, H Fromm, S Nickel, G Satzger, R Studer, C Weinhardt Springer, 2015 | 34 | 2015 |
| Statistical quality control for human-based electronic services R Kern, H Thies, G Satzger International Conference on Service-Oriented Computing, 243-257, 2010 | 31 | 2010 |
| Simulation-Based Quantification of Business Impacts Caused by Service Incidents A Kieninger, F Berghoff, H Fromm, G Satzger Exploring Services Science, 170-185, 2013 | 27 | 2013 |
| Quality assurance for human-based electronic services: A decision matrix for choosing the right approach R Kern, H Thies, C Bauer, G Satzger Current Trends in Web Engineering, 421-424, 2010 | 26 | 2010 |
| Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage H Fromm, F Habryn, G Satzger Globalization of Professional Services, 139-149, 2012 | 25 | 2012 |
| The Economics of Service Level Engineering A Kieninger, J Westernhagen, G Satzger System Sciences (HICSS), 2011 44th Hawaii International Conference on, 1-10, 2011 | 25 | 2011 |
| Machine Learning in Artificial Intelligence: Towards a Common Understanding N Kühl, M Goutier, R Hirt, G Satzger Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019 | 23 | 2019 |
| Service innovation analytics: Towards assessment and monitoring of innovation capabilities in service firms M Kohler, N Feldmann, F Habryn, G Satzger 2013 46th Hawaii International Conference on System Sciences, 1347-1356, 2013 | 22 | 2013 |
| Needmining: Identifying Micro Blog Data Containing Customer Needs N Kuehl, J Scheurenbrand, G Satzger 24th European Conference of Information Systems, 2016 | 21* | 2016 |
| HOW TO CULTIVATE ANALYTICS CAPABILITIES WITHIN AN ORGANIZATION?–DESIGN AND TYPES OF ANALYTICS COMPETENCY CENTERS R Schüritz, E Brand, G Satzger, J Bischhoffshausen | 20 | 2017 |
| Dynamic and Goal-based Quality Management for Human-based Electronic Services R Kern, H Thies, C Zirpins, G Satzger International Journal of Cooperative Information Systems 21 (01), 3-29, 2012 | 20 | 2012 |
| Auf dem Weg zu einer Service Science–Perspektiven, Forschungsthemen und Handlungsempfehlungen aus der Sicht einer interdisziplinären Arbeitsgruppe G Satzger, W Ganz, R Beck, M Benkenstein, M Bichler, B Bienzeisler, ... Arbeitsgruppe Evaluation Service Science der Taskforce Dienstleistungen …, 2010 | 20* | 2010 |
| Towards service level engineering for IT services: defining IT services from a line of business perspective A Kieninger, D Baltadzhiev, B Schmitz, G Satzger 2011 Annual SRII Global Conference, 759-766, 2011 | 19 | 2011 |
| Towards a model for measuring customer intimacy in B2B services F Habryn, B Blau, G Satzger, B Kölmel Exploring Services Science, 1-14, 2010 | 19 | 2010 |
| Leasing selbstgenutzter Wohnimmobilien HU Buhl, JW Hinrichs, G Satzger, J Schneider BETRIEBSWIRTSCHAFT-STUTTGART- 59, 316-331, 1999 | 18 | 1999 |
| Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers. A Kieninger, D Straeten, SO Kimbrough, B Schmitz, G Satzger Wirtschaftsinformatik, 64, 2013 | 17 | 2013 |
Axel KieningerKarlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology (KIT)Verified email at kit.edu
