| Product/consumption-based affective responses and postpurchase processes RA Westbrook Journal of marketing research 24 (3), 258-270, 1987 | 4974 | 1987 |
| The dimensionality of consumption emotion patterns and consumer satisfaction RA Westbrook, RL Oliver Journal of consumer research 18 (1), 84-91, 1991 | 4194 | 1991 |
| Value-percept disparity: An alternative to the disconfirmation of expectations theory of consumer satisfaction. RA Westbrook, MD Reilly Advances in consumer research 10 (1), 1983 | 1731 | 1983 |
| A motivation-based shopper typology RA Westbrook, WC Black Retailing: Critical concepts. The Environments for Retailing 2, 82, 2002 | 1572 | 2002 |
| Sources of consumer satisfaction with retail outlets. RA Westbrook Journal of retailing, 1981 | 1128 | 1981 |
| Intrapersonal affective influences on consumer satisfaction with products RA Westbrook Journal of consumer research 7 (1), 49-54, 1980 | 915 | 1980 |
| Developing better measures of consumer satisfaction: Some preliminary results. RA Westbrook, RL Oliver Advances in consumer research 8 (1), 1981 | 717 | 1981 |
| A rating scale for measuring product/service satisfaction RA Westbrook Journal of marketing 44 (4), 68-72, 1980 | 647 | 1980 |
| Good cope, bad cope: adaptive and maladaptive coping strategies following a critical negative work event. SP Brown, RA Westbrook, G Challagalla Journal of applied psychology 90 (4), 792, 2005 | 485 | 2005 |
| Profiles of consumer emotions and satisfaction in ownership and usage RL Oliver, RA Westbrook Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993 | 365 | 1993 |
| The vicious circle of consumer complaints C Fornell, RA Westbrook Journal of Marketing 48 (3), 68-78, 1984 | 354 | 1984 |
| Patterns of information source usage among durable goods buyers RA Westbrook, C Fornell Journal of marketing research 16 (3), 303-312, 1979 | 309 | 1979 |
| Building trust and rapport early in the new doctor-patient relationship: a longitudinal qualitative study BN Dang, RA Westbrook, SM Njue, TP Giordano BMC medical education 17, 1-10, 2017 | 299 | 2017 |
| An analysis of shopper dissatisfaction for major household appliances RA Westbrook, JW Newman Journal of Marketing research 15 (3), 456-466, 1978 | 281 | 1978 |
| Examining the link between patient satisfaction and adherence to HIV care: a structural equation model BN Dang, RA Westbrook, WC Black, MC Rodriguez-Barradas, ... PloS one 8 (1), e54729, 2013 | 216 | 2013 |
| AN EXPLORATORY STUDY OF ASSERTIVENESS, AGGRESSIVENESS, AND CONSUMER COMPLAINING BEHAVIOR. C Forneil, RA Westbrook Advances in consumer research 6 (1), 1979 | 213 | 1979 |
| Black (1985),“A Motivation-Based Shopper Typology,” RA Westbrook, C William Journal of Retailing 61 (1), 78-103, 1985 | 185 | 1985 |
| Linking actions to profits in strategic decision making MJ Epstein, RA Westbrook MIT Sloan Management Review 42 (3), 39, 2001 | 178 | 2001 |
| Satisfaction/Dissatisfaction in the Purchase Decision Process: Are consumers really as dissatisfied as many studies claim? RA Westbrook, JW Newman, JR Taylor Journal of Marketing 42 (4), 54-60, 1978 | 133 | 1978 |
| Winning the internet confidence game GA Gorry, RA Westbrook Corporate Reputation Review 12, 195-203, 2009 | 123 | 2009 |
