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Stefan Morana
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A taxonomy of social cues for conversational agents
J Feine, U Gnewuch, S Morana, A Maedche
International Journal of human-computer studies 132, 138-161, 2019
5822019
Towards Designing Cooperative and Social Conversational Agents for Customer Service.
U Gnewuch, S Morana, A Maedche
ICIS, 1-13, 2017
4862017
AI-based digital assistants: Opportunities, threats, and research perspectives
A Maedche, C Legner, A Benlian, B Berger, H Gimpel, T Hess, O Hinz, ...
Business & Information Systems Engineering 61, 535-544, 2019
4172019
Robo-advisory: digitalization and automation of financial advisory
D Jung, V Dorner, F Glaser, S Morana
Business & Information Systems Engineering 60, 81-86, 2018
2842018
On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research
S Diederich, AB Brendel, S Morana, L Kolbe
Journal of the Association for Information Systems 23 (1), 96-138, 2022
2662022
Faster is not always better: understanding the effect of dynamic response delays in human-chatbot interaction
U Gnewuch, S Morana, M Adam, A Maedche
2172018
Advanced user assistance systems
A Maedche, S Morana, S Schacht, D Werth, J Krumeich
Business & Information Systems Engineering 58, 367-370, 2016
1862016
Gender bias in chatbot design
J Feine, U Gnewuch, S Morana, A Maedche
Chatbot Research and Design: Third International Workshop, CONVERSATIONS …, 2020
1262020
Collaborating with technology-based autonomous agents: Issues and research opportunities
I Seeber, L Waizenegger, S Seidel, S Morana, I Benbasat, PB Lowry
Internet Research 30 (1), 1-18, 2020
1092020
Conceptualization of the problem space in design science research
A Maedche, S Gregor, S Morana, J Feine
Extending the Boundaries of Design Science Theory and Practice: 14th …, 2019
1042019
Measuring service encounter satisfaction with customer service chatbots using sentiment analysis
J Feine, S Morana, U Gnewuch
1002019
A review of the nature and effects of guidance design features
S Morana, S Schacht, A Scherp, A Maedche
Decision Support Systems 97, 31-42, 2017
902017
Towards a conceptualisation of Order Picking 4.0
S Winkelhaus, EH Grosse, S Morana
Computers & Industrial Engineering 159, 107511, 2021
812021
The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots.
S Morana, U Gnewuch, D Jung, C Granig
ECIS, 2020
742020
Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses: Insights from an Experiment with a Conversational Agent.
S Diederich, M Janssen-Müller, AB Brendel, S Morana
ICIS, 2019
732019
“The Chatbot is typing…”–The Role of Typing Indicators in Human-Chatbot Interaction
U Gnewuch, S Morana, MTP Adam, A Maedche
53*2018
Designing conversational agents for energy feedback
U Gnewuch, S Morana, C Heckmann, A Maedche
Designing for a Digital and Globalized World: 13th International Conference …, 2018
532018
Design science research modes in human-computer interaction projects
MTP Adam, S Gregor, A Hevner, S Morana
AIS Transactions on Human-Computer Interaction 13 (1), 1-11, 2021
432021
Designing a Chatbot Social Cue Configuration System.
J Feine, S Morana, A Maedche
ICIS, 2019
422019
Designing process guidance systems
S Morana, J Kroenung, A Maedche, S Schacht
Journal of the Association for Information Systems 20 (5), 6, 2019
422019
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