P.C. Verhoef

Zitiert von

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Koautoren

Katherine LemonProfessor of Marketing, Boston CollegeBestätigte E-Mail-Adresse bei bc.edu
Jenny van DoornProfessor of Services Marketing, University of GroningenBestätigte E-Mail-Adresse bei rug.nl
Philip Hans FransesBestätigte E-Mail-Adresse bei ese.eur.nl
Scott A. NeslinProfessor of Marketing, Dartmouth CollegeBestätigte E-Mail-Adresse bei dartmouth.edu
Tammo BijmoltProfessor of Marketing Research, University of GroningenBestätigte E-Mail-Adresse bei rug.nl
Laurens M. SlootDistinguished Professor of Retail Marketing at the University of GroningenBestätigte E-Mail-Adresse bei rug.nl
Fred LangerakProfessor of Product Development and Management, Eindhoven University of TechnologyBestätigte E-Mail-Adresse bei tue.nl
Bas DonkersProfessor of Marketing Research, Erasmus UniversityBestätigte E-Mail-Adresse bei ese.eur.nl
P.K. KannanProfessor of Marketing, University of MarylandBestätigte E-Mail-Adresse bei umd.edu
A ParasuramanProfessor of Marketing, University of MiamiBestätigte E-Mail-Adresse bei miami.edu
Ruth N. BoltonArizona State UniversityBestätigte E-Mail-Adresse bei asu.edu
J Jeffrey InmanKatz Graduate School of Business - University of PittsburghBestätigte E-Mail-Adresse bei katz.pitt.edu
Anne RoggeveenCharles Clarke Reynolds Professor of Retailing & Marketing, Babson CollegeBestätigte E-Mail-Adresse bei babson.edu
Gerrit AntonidesProfessor of Economics of Consumers and Households, Wageningen UniversityBestätigte E-Mail-Adresse bei wur.nl
Hans RisseladaAssistant professor at the University of GroningenBestätigte E-Mail-Adresse bei rug.nl
Jaap E. WieringaUniversity of GroningenBestätigte E-Mail-Adresse bei rug.nl
Vikas MittalRice University, Baylor College of MedicineBestätigte E-Mail-Adresse bei rice.edu
Doreen PickFull Professor, University of Applied Sciences Merseburg (Germany)Bestätigte E-Mail-Adresse bei hs-merseburg.de
p.w.j. verleghProfessor of Marketing, Vrije Universiteit (VU) AmsterdamBestätigte E-Mail-Adresse bei vu.nl
Werner J. ReinartzProfessor of MarketingBestätigte E-Mail-Adresse bei uni-koeln.de

P.C. Verhoef

Professor of Marketing

Bestätigte E-Mail-Adresse bei rug.nl - Startseite

digital business omni-channel customer experience big data sustainability


Titel Nach Zitationen sortieren Nach Jahr sortieren Nach Titel sortieren	Zitiert von Zitiert von	Jahr
Customer experience creation: Determinants, dynamics and management strategies PC Verhoef, KN Lemon, A Parasuraman, A Roggeveen, M Tsiros, ... Journal of retailing 85 (1), 31-41, 2009	2887	2009
Customer engagement behavior: Theoretical foundations and research directions J Van Doorn, KN Lemon, V Mittal, S Nass, D Pick, P Pirner, PC Verhoef Journal of service research 13 (3), 253-266, 2010	2871	2010
Understanding customer experience throughout the customer journey KN Lemon, PC Verhoef Journal of marketing 80 (6), 69-96, 2016	2134	2016
Understanding the effect of customer relationship management efforts on customer retention and customer share development PC Verhoef Journal of marketing 67 (4), 30-45, 2003	2032	2003
From multi-channel retailing to omni-channel retailing: introduction to the special issue on multi-channel retailing PC Verhoef, PK Kannan, JJ Inman Journal of retailing 91 (2), 174-181, 2015	1624	2015
Challenges and opportunities in multichannel customer management SA Neslin, D Grewal, R Leghorn, V Shankar, ML Teerling, JS Thomas, ... Journal of service research 9 (2), 95-112, 2006	1297	2006
Multichannel customer management: Understanding the research-shopper phenomenon PC Verhoef, SA Neslin, B Vroomen International journal of research in marketing 24 (2), 129-148, 2007	1038	2007
Customer engagement as a new perspective in customer management PC Verhoef, WJ Reinartz, M Krafft Journal of service research 13 (3), 247-252, 2010	1032	2010
The theoretical underpinnings of customer asset management: a framework and propositions for future research RN Bolton, KN Lemon, PC Verhoef Journal of the Academy of Marketing Science 32 (3), 271-292, 2004	1017	2004
The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: does age of relationship matter? PC Verhoef, PH Franses, JC Hoekstra Journal of the academy of marketing science 30 (3), 202-216, 2002	984	2002
Challenges and solutions for marketing in a digital era PSH Leeflang, PC Verhoef, P Dahlström, T Freundt European management journal 32 (1), 1-12, 2014	742	2014
Understanding the marketing department's influence within the firm PC Verhoef, PSH Leeflang Journal of marketing 73 (2), 14-37, 2009	673	2009
Multichannel shopper segments and their covariates U Konuş, PC Verhoef, SA Neslin Journal of Retailing 84 (4), 398-413, 2008	643	2008
Predicting customer potential value an application in the insurance industry PC Verhoef, B Donkers Decision support systems 32 (2), 189-199, 2001	407	2001
The impact of satisfaction and payment equity on cross-buying: A dynamic model for a multi-service provider PC Verhoef, PH Franses, JC Hoekstra Journal of Retailing 77 (3), 359-378, 2001	399	2001
Possible determinants of consumers’ adoption of electronic grocery shopping in the Netherlands PC Verhoef, F Langerak Journal of Retailing and Consumer Services 8 (5), 275-285, 2001	388	2001
The impact of brand equity and the hedonic level of products on consumer stock-out reactions LM Sloot, PC Verhoef, PH Franses Journal of Retailing 81 (1), 15-34, 2005	354	2005
Willingness to pay for organic products: Differences between virtue and vice foods J Van Doorn, PC Verhoef International Journal of Research in Marketing 28 (3), 167-180, 2011	338	2011
Generating global brand equity through corporate social responsibility to key stakeholders A Torres, THA Bijmolt, JA Tribó, P Verhoef International Journal of Research in Marketing 29 (1), 13-24, 2012	330	2012
Linking customer assets to financial performance JE Hogan, DR Lehmann, M Merino, RK Srivastava, JS Thomas, ... Journal of Service Research 5 (1), 26-38, 2002	310	2002

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