| The Co-Creation Experience from the Customer Perspective: Its Measurement and Determinants K Verleye JOURNAL OF SERVICE MANAGEMENT, 2015 | 516 | 2015 |
| Managing engagement behaviors in a network of customers and stakeholders evidence from the nursing home sector K Verleye, P Gemmel, D Rangarajan Journal of Service Research, 1094670513494015, 2014 | 409 | 2014 |
| Moving the customer experience field forward: introducing the touchpoints, context, qualities (TCQ) nomenclature A De Keyser, K Verleye, KN Lemon, TL Keiningham, P Klaus Journal of Service Research 23 (4), 433-455, 2020 | 358 | 2020 |
| Three decades of customer value research: paradigmatic roots and future research avenues VA Zeithaml, K Verleye, I Hatak, M Koller, A Zauner Journal of Service Research 23 (4), 409-432, 2020 | 233 | 2020 |
| Customer engagement through personalization and customization A Bleier, A De Keyser, K Verleye Customer engagement marketing, 75-94, 2018 | 117 | 2018 |
| The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems B Henkens, K Verleye, B Larivière International Journal of Research in Marketing 38 (2), 425-447, 2021 | 86 | 2021 |
| Designing, writing-up and reviewing case study research: an equifinality perspective K Verleye Journal of Service Management 30 (5), 549-576, 2019 | 76 | 2019 |
| What causes imbalance in complex service networks? Evidence from a public health service K Verleye, E Jaakkola, IR Hodgkinson, GT Jun, G Odekerken-Schröder, ... Journal of Service Management 28 (1), 34-56, 2017 | 69 | 2017 |
| Engaged customers as job resources or demands for frontline employees? K Verleye, P Gemmel, D Rangarajan Journal of Service Theory and Practice 26 (3), 2016 | 66 | 2016 |
| Product-Service Systems: A customer engagement perspective in the fashion industry F Khitous, A Urbinati, K Verleye Journal of cleaner production 336, 130394, 2022 | 43 | 2022 |
| Innovation in the elderly care sector–at the edge of chaos K Verleye, P Gemmel Journal of Management & Marketing in Healthcare 4 (2), 122-128, 2011 | 33 | 2011 |
| Realizing the economic and circular potential of sharing business models by engaging consumers MJ De Bruyne, K Verleye Journal of Service Management 34 (3), 493-519, 2023 | 21 | 2023 |
| Value proposition dynamics in response to external event triggers S Leroi-Werelds, K Verleye, N Line, L Bove Journal of Business Research 136, 274-283, 2021 | 21 | 2021 |
| The impact of professional and organizational identification on the relationship between hospital–physician exchange and customer-oriented behaviour of physicians J Trybou, G De Caluwé, K Verleye, P Gemmel, L Annemans Human Resources for Health 13, 1-9, 2015 | 21 | 2015 |
| Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems V Story, J Zolkiewski, K Verleye, A Nazifi, C Hannibal, A Grimes, ... Journal of Business Research 116, 401-411, 2020 | 20 | 2020 |
| Emotional attachment to a hospital: Bringing employees and customers into the engagement zone P Gemmel, K Verleye Journal of Applied Management and Entrepreneurship 15 (3), 78, 2010 | 18 | 2010 |
| The long and winding road: Building legitimacy for complex social innovation in networks K Verleye, H Perks, T Gruber, J Voets Journal of Product Innovation Management 36 (6), 695-720, 2019 | 17 | 2019 |
| From third party to significant other for service encounters: a systematic review on third-party roles and their implications L Abboud, N As' ad, N Bilstein, A Costers, B Henkens, K Verleye Journal of Service Management 32 (4), 533-559, 2021 | 16 | 2021 |
| Pushing forward the transition to a circular economy by adopting an actor engagement lens K Verleye, A De Keyser, N Raassens, AA Alblas, FC Lit, JCCM Huijben Journal of Service Research 27 (1), 69-88, 2024 | 13 | 2024 |
| Designing service interfaces for customer engagement in the creation of value K Verleye Customer experience management: Enhancing experience and value through …, 2014 | 10 | 2014 |
