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Katrien Verleye
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Year
The Co-Creation Experience from the Customer Perspective: Its Measurement and Determinants
K Verleye
JOURNAL OF SERVICE MANAGEMENT, 2015
5042015
Managing engagement behaviors in a network of customers and stakeholders evidence from the nursing home sector
K Verleye, P Gemmel, D Rangarajan
Journal of Service Research, 1094670513494015, 2014
4042014
Moving the customer experience field forward: introducing the touchpoints, context, qualities (TCQ) nomenclature
A De Keyser, K Verleye, KN Lemon, TL Keiningham, P Klaus
Journal of Service Research 23 (4), 433-455, 2020
3342020
Three decades of customer value research: paradigmatic roots and future research avenues
VA Zeithaml, K Verleye, I Hatak, M Koller, A Zauner
Journal of Service Research 23 (4), 409-432, 2020
2172020
Customer engagement through personalization and customization
A Bleier, A De Keyser, K Verleye
Customer engagement marketing, 75-94, 2018
1152018
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
B Henkens, K Verleye, B Larivière
International Journal of Research in Marketing 38 (2), 425-447, 2021
782021
Designing, writing-up and reviewing case study research: an equifinality perspective
K Verleye
Journal of Service Management 30 (5), 549-576, 2019
742019
Engaged customers as job resources or demands for frontline employees?
K Verleye, P Gemmel, D Rangarajan
Journal of Service Theory and Practice 26 (3), 2016
662016
What causes imbalance in complex service networks? Evidence from a public health service
K Verleye, E Jaakkola, IR Hodgkinson, GT Jun, G Odekerken-Schröder, ...
Journal of Service Management 28 (1), 34-56, 2017
652017
Product-Service Systems: A customer engagement perspective in the fashion industry
F Khitous, A Urbinati, K Verleye
Journal of cleaner production 336, 130394, 2022
352022
Innovation in the elderly care sector–at the edge of chaos
K Verleye, P Gemmel
Journal of Management & Marketing in Healthcare 4 (2), 122-128, 2011
312011
The impact of professional and organizational identification on the relationship between hospital–physician exchange and customer-oriented behaviour of physicians
J Trybou, G De Caluwé, K Verleye, P Gemmel, L Annemans
Human Resources for Health 13, 1-9, 2015
212015
Realizing the economic and circular potential of sharing business models by engaging consumers
MJ De Bruyne, K Verleye
Journal of Service Management 34 (3), 493-519, 2023
192023
Value proposition dynamics in response to external event triggers
S Leroi-Werelds, K Verleye, N Line, L Bove
Journal of Business Research 136, 274-283, 2021
192021
Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems
V Story, J Zolkiewski, K Verleye, A Nazifi, C Hannibal, A Grimes, ...
Journal of Business Research 116, 401-411, 2020
192020
Emotional attachment to a hospital: Bringing employees and customers into the engagement zone
P Gemmel, K Verleye
Journal of Applied Management and Entrepreneurship 15 (3), 78, 2010
182010
The long and winding road: Building legitimacy for complex social innovation in networks
K Verleye, H Perks, T Gruber, J Voets
Journal of Product Innovation Management 36 (6), 695-720, 2019
172019
From third party to significant other for service encounters: a systematic review on third-party roles and their implications
L Abboud, N As' ad, N Bilstein, A Costers, B Henkens, K Verleye
Journal of service management 32 (4), 533-559, 2021
152021
Pushing forward the transition to a circular economy by adopting an actor engagement lens
K Verleye, A De Keyser, N Raassens, AA Alblas, FC Lit, JCCM Huijben
Journal of Service Research 27 (1), 69-88, 2024
112024
Implications of customer participation in outsourcing non-core services to third parties
K De Pourcq, K Verleye, B Lariviere, J Trybou, P Gemmel
Journal of Service Management 32 (3), 438-458, 2021
92021
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