| Customer delight in a retail context: investigating delightful and terrible shopping experiences MJ Arnold, KE Reynolds, N Ponder, JE Lueg Journal of business research 58 (8), 1132-1145, 2005 | 718 | 2005 |
| An Examination of the ‘Sustainable Competitive Advantage’ Concept: Past, Present, and Future NP Hoffman Academy of Marketing Science Review, 2000 | 615 | 2000 |
| Perceptions of retail convenience for in-store and online shoppers MB Beauchamp, N Ponder The Marketing Management Journal 20 (1), 49-65, 2010 | 289 | 2010 |
| Price fairness perceptions and customer loyalty in a retail context WC Martin, N Ponder, JE Lueg Journal of Business Research 62 (6), 588-593, 2009 | 280 | 2009 |
| Experiencing Job Burnout: The Roles of Positive and Negative Traits and States KL Zellars, WA Hochwarter, PL Perrewe, N Hoffman, EW Ford Journal of Applied Social Psychology 34 (May), 887-911, 2004 | 244 | 2004 |
| Teenagers’ use of alternative shopping channels: A consumer socialization perspective JE Lueg, N Ponder, SE Beatty, ML Capella Journal of Retailing 82 (2), 137-153, 2006 | 228 | 2006 |
| Investigating the key routes to customer delight DC Barnes, N Ponder, K Dugar Journal of Marketing Theory and Practice 19 (4), 359-376, 2011 | 156 | 2011 |
| The impact of perceived customer delight on the frontline employee DC Barnes, N Ponder, CD Hopkins Journal of Business Research 68 (2), 433-441, 2015 | 123 | 2015 |
| The mediating effects of customers’ intimacy perceptions on the trust-commitment relationship N Ponder, B Bugg Holloway, JD Hansen Journal of Services Marketing 30 (1), 75-87, 2016 | 110 | 2016 |
| Supply chain security culture: measure development and validation Z Williams, N Ponder, CW Autry The International Journal of Logistics Management 20 (2), 243-260, 2009 | 93 | 2009 |
| Investigating the employee’s perspective of customer delight DC Barnes, JE Collier, N Ponder, Z Williams Journal of Personal Selling & Sales Management 33 (1), 91-104, 2013 | 77 | 2013 |
| Get the picture? Visual servicescapes and self-image congruity M Breazeale, N Ponder Journal of Business Research 66 (7), 839-846, 2013 | 68 | 2013 |
| Consumer attitudes and buying behavior for home furniture N Ponder Department of Marketing, Quantitative Analysis, and Business Law. College of …, 2013 | 44 | 2013 |
| An Empirical Model of Professional Buyers’ Search Effort MD Bunn, GT Butaney, NP Hoffman Journal of Business to Business Marketing 8 (4), 55-83, 2001 | 34 | 2001 |
| The Underlying Dimensions of Brands and Their Contribution to Customer Value: An Exploratory Examination N Ponder, CZ Barnes Marketing Management Journal 14 (Fall), 24-35, 2004 | 33 | 2004 |
| Doctoral comprehensive exams in marketing: Current practices and emerging perspectives N Ponder, SE Beatty, W Foxx Journal of Marketing Education 26 (3), 226-235, 2004 | 26 | 2004 |
| The effects of role strain on the consumer decision process for groceries in single-parent households P Thiagarajan, N Ponder, JE Lueg, SL Worthy, RD Taylor Journal of Retailing and Consumer Services 16 (3), 207-215, 2009 | 20 | 2009 |
| Salesperson assistance versus self-service in retailing: are they both a matter of convenience? N Ponder, JE Lueg, Z Williams Marketing Management Journal 16 (1), 2006 | 18 | 2006 |
| The Theory of Customer Intimacy: Towards an Understanding of Relationship Marketing in a Professional Service Setting NP Hoffman The University of Alabama, 2001 | 15 | 2001 |
| Understanding the socialisation process of teen consumers across shopping channels JE Lueg, N Ponder International Journal of Electronic Marketing and Retailing 1 (1), 83-97, 2006 | 7 | 2006 |
