Zoey Chen
Title
Cited by
Cited by
Year
Temporal contiguity and negativity bias in the impact of online word of mouth
Z Chen, NH Lurie
Journal of Marketing Research 50 (4), 463-476, 2013
3582013
When, why, and how controversy causes conversation
Z Chen, J Berger
Journal of Consumer Research 40 (3), 580-593, 2013
1572013
Social acceptance and word of mouth: How the motive to belong leads to divergent WOM with strangers and friends
Z Chen
Journal of Consumer Research 44 (3), 613-632, 2017
652017
How content acquisition method affects word of mouth
Z Chen, J Berger
Journal of Consumer Research 43 (1), 86-102, 2016
462016
Everywhere and at all times: Mobility, consumer decision-making, and choice
NH Lurie, J Berger, Z Chen, B Li, H Liu, CH Mason, DM Muir, G Packard, ...
Customer Needs and Solutions 5 (1-2), 15-27, 2018
112018
Psychology of word of mouth marketing
Z Chen, M Yuan
Current opinion in psychology 31, 7-10, 2020
92020
When controversy sparks buzz--and when it doesn't
J Berger, Z Chen
Harvard business review 92 (4), 27-28, 2014
62014
Why Unhappy Customers Are Unlikely to Share Their Opinions with Brands
C Hydock, Z Chen, K Carlson
Journal of Marketing, 0022242920920295, 2020
12020
Are We There Yet? An Anticipation Account of the Return Trip Effect
Z Chen, R Hamilton, DD Rucker
Social Psychological and Personality Science, 1948550620916054, 2020
2020
Digital and social media research
Z Chen, AT Stephen
Handbook of Research Methods in Consumer Psychology, 358-370, 2019
2019
How People Talk About Products in Word of Mouth
J Berger, G Packard, C du Plessis, Z Tohidinia, N Lurie, Z Chen, ...
Advances in Consumer Research 43, 2015
2015
Finding Vs. Receiving: How Content Acquisition Affects Sharing
Z Chen, J Berger
ACR North American Advances, 2015
2015
Transmitting Well-Reasoned Word of Mouth Impairs Memory For Product Experiences
Z Chen, A Schlosser
ACR North American Advances, 2015
2015
Why Your Next Project Should Use Automated Textual Analysis
A Humphreys, J Berger
ACR North American Advances, 2015
2015
Finding Versus Receiving: How Content Acquisition Affects Sharing
Z Chen, J Berger
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Articles 1–15