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Ronald T. Cenfetelli
Ronald T. Cenfetelli
Professor, Sauder School of Business, University of British Columbia
Bestätigte E-Mail-Adresse bei sauder.ubc.ca - Startseite
Titel
Zitiert von
Zitiert von
Jahr
Interpretation of formative measurement in information systems research
RT Cenfetelli, G Bassellier
MIS quarterly, 689-707, 2009
13132009
Integrating service quality with system and information quality: an empirical test in the e-service context
J Xu, I Benbasat, RT Cenfetelli
MIS quarterly, 777-794, 2013
4322013
Inhibitors and enablers as dual factor concepts in technology usage
RT Cenfetelli
Journal of the Association for Information Systems 5 (11), 16, 2004
3862004
Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success
RT Cenfetelli, I Benbasat, S Al-Natour
Information systems research 19 (2), 161-181, 2008
3682008
Identifying and testing the inhibitors of technology usage intentions
RT Cenfetelli, A Schwarz
Information systems research 22 (4), 808-823, 2011
2762011
IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality
CW Tan, I Benbasat, RT Cenfetelli
MIS quarterly, 77-109, 2013
2532013
Building citizen trust towards e-government services: do high quality websites matter?
CW Tan, I Benbasat, RT Cenfetelli
Proceedings of the 41st Annual Hawaii International Conference on System …, 2008
2182008
The nature and consequences of trade-off transparency in the context of recommendation agents
J Xu, I Benbasat, RT Cenfetelli
MIS quarterly 38 (2), 379-406, 2014
1902014
The adoption of online shopping assistants: Perceived similarity as an antecedent to evaluative beliefs
S Al-Natour, I Benbasat, R Cenfetelli
Journal of the Association for Information Systems 12 (5), 2, 2011
1242011
An exploratory study of the formation and impact of electronic service failures
CW Tan, I Benbasat, RT Cenfetelli
Mis Quarterly 40 (1), 1-30, 2016
1102016
The effects of process and outcome similarity on users' evaluations of decision aids
S Al‐Natour, I Benbasat, RT Cenfetelli
Decision Sciences 39 (2), 175-211, 2008
972008
The role of design characteristics in shaping perceptions of similarity: The case of online shopping assistants
S Al-Natour, I Benbasat, RT Cenfetelli
Journal of the Association for Information Systems 7 (12), 34, 2006
912006
Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and purchase behavior in the buyer–seller context
JD Xu, RT Cenfetelli, K Aquino
The Journal of Strategic Information Systems 25 (1), 15-31, 2016
822016
The effects of service and consumer product knowledge on online customer loyalty
JD Xu, I Benbasat, R Cenfetelli
Journal of the Association for Information Systems 12 (11), 1, 2011
762011
GETTING IN TOUCH WITH OUR FEELINGS TOWARDS TECHNOLOGY.
RT CENFETELLI
Academy of Management Proceedings 2004 (1), F1-F6, 2004
562004
Research Note—The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization
J Xu, I Benbasat, RT Cenfetelli
Information Systems Research 25 (2), 420-436, 2014
512014
The role of similarity in e-commerce interactions: The case of online shopping assistants
S Al-Natour, I Benbasat, RT Cenfetelli
SIGHCI 2005 proceedings, 4, 2005
492005
Understanding the antecedents and consequences of e-government service quality: an empirical investigation
I Benbasat, R Cenfetelli, CW Tan
422007
Information technology mediated customer service: A functional perspective
R Cenfetelli, I Benbasat, S Al-Natour
372005
Understanding the antecedents and consequences of e-Government service quality: transactional frequency as a moderator of citizens’ quality perceptions
CW Tan, I Benbasat, R Cenfetelli
342010
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