Ronald T. Cenfetelli
Ronald T. Cenfetelli
Professor, Sauder School of Business, University of British Columbia
Bestätigte E-Mail-Adresse bei sauder.ubc.ca - Startseite
Titel
Zitiert von
Zitiert von
Jahr
Interpretation of formative measurement in information systems research
RT Cenfetelli, G Bassellier
MIS quarterly, 689-707, 2009
11712009
Integrating service quality with system and information quality: an empirical test in the e-service context
J Xu, I Benbasat, RT Cenfetelli
MIS quarterly, 777-794, 2013
3472013
Inhibitors and enablers as dual factor concepts in technology usage
RT Cenfetelli
Journal of the Association for Information Systems 5 (11), 16, 2004
3422004
Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success
RT Cenfetelli, I Benbasat, S Al-Natour
Information systems research 19 (2), 161-181, 2008
3272008
Identifying and testing the inhibitors of technology usage intentions
RT Cenfetelli, A Schwarz
Information systems research 22 (4), 808-823, 2011
2322011
IT-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality
CW Tan, I Benbasat, RT Cenfetelli
MIS quarterly, 77-109, 2013
2072013
Building citizen trust towards e-government services: do high quality websites matter?
CW Tan, I Benbasat, RT Cenfetelli
Proceedings of the 41st Annual Hawaii International Conference on System …, 2008
1902008
The nature and consequences of trade-off transparency in the context of recommendation agents
J Xu, I Benbasat, RT Cenfetelli
MIS quarterly 38 (2), 379-406, 2014
1512014
The adoption of online shopping assistants: Perceived similarity as an antecedent to evaluative beliefs
S Al-Natour, I Benbasat, R Cenfetelli
Journal of the Association for Information Systems 12 (5), 2, 2011
972011
The effects of process and outcome similarity on users' evaluations of decision aids
S Al‐Natour, I Benbasat, RT Cenfetelli
Decision Sciences 39 (2), 175-211, 2008
872008
An Exploratory Study of the Formation and Impact of Electronic Service Failures.
CW Tan, I Benbasat, RT Cenfetelli
MIS Q. 40 (1), 1-29, 2016
852016
The role of design characteristics in shaping perceptions of similarity: The case of online shopping assistants
S Al-Natour, I Benbasat, RT Cenfetelli
Journal of the Association for Information Systems 7 (12), 34, 2006
802006
The effects of service and consumer product knowledge on online customer loyalty
JD Xu, I Benbasat, R Cenfetelli
Journal of the Association for Information Systems 12 (11), 1, 2011
602011
Do different kinds of trust matter? An examination of the three trusting beliefs on satisfaction and purchase behavior in the buyer–seller context
JD Xu, RT Cenfetelli, K Aquino
The Journal of Strategic Information Systems 25 (1), 15-31, 2016
592016
GETTING IN TOUCH WITH OUR FEELINGS TOWARDS TECHNOLOGY.
RT CENFETELLI
Academy of Management Proceedings 2004 (1), F1-F6, 2004
502004
The role of similarity in e-commerce interactions: The case of online shopping assistants
S Al-Natour, I Benbasat, RT Cenfetelli
SIGHCI 2005 proceedings, 4, 2005
472005
Research Note—The Influences of Online Service Technologies and Task Complexity on Efficiency and Personalization
J Xu, I Benbasat, RT Cenfetelli
Information Systems Research 25 (2), 420-436, 2014
452014
Understanding the antecedents and consequences of e-government service quality: an empirical investigation
I Benbasat, R Cenfetelli, CW Tan
382007
Understanding the antecedents and consequences of e-Government service quality: transactional frequency as a moderator of citizens’ quality perceptions
CW Tan, I Benbasat, R Cenfetelli
322010
Information technology mediated customer service: A functional perspective
R Cenfetelli, I Benbasat, S Al-Natour
312005
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