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Citations per year
Duplicate citations
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Cited by
All
Since 2019
Citations
31
30
h-index
3
3
i10-index
1
1
0
10
5
2018
2019
2020
2021
2022
2023
2024
1
4
4
5
7
9
1
Co-authors
Mohamed A. Ragheb
Professor of Operations Research, Arab Academy for Science, Technology and Maritime Transport
Verified email at aast.edu
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Nawal Alawad
Arab Academy for Science Technology and Maritime Transport, Alexandria, Egypt
Verified email at student.aast.edu
customer Experience
Articles
Cited by
Co-authors
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Cited by
Cited by
Year
The relationship between market, learning orientation, innovation and business performance of Egyptian SME’s
A Zayed, N Alawad
The Business and Management Review 8 (5), 150-162
, 2017
20
2017
Improving customer experience through customer journey analysis (CJA) of mobile and fixed broadband services in Egypt
NAM Alawad, MAS Ragheb, PI Tantawi
The Business & Management Review 9 (3), 22-34
, 2018
6
2018
Lifestyle of the rich and famous: Exploring the ultra-high net-worth individuals’ customer experience (UHCX)
NA Phil Klaus,Annalisa Tarquini
Journal of Business Research 147 (3), 49-58
, 2022
5
*
2022
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