| When the customer is wrong: A review of research on aggression and sexual harassment in service encounters D Yagil Aggression and violent behavior 13 (2), 141-152, 2008 | 459 | 2008 |
| Gender and age-related differences in attitudes toward traffic laws and traffic violations D Yagil Transportation Research Part F: Traffic Psychology and Behaviour 1 (2), 123-135, 1998 | 404 | 1998 |
| The relationship between empowerment, aggressive behaviours of customers, coping, and burnout H Ben-Zur, D Yagil European Journal of work and organizational psychology 14 (1), 81-99, 2005 | 401 | 2005 |
| Beliefs, motives and situational factors related to pedestrians’ self-reported behavior at signal-controlled crossings D Yagil Transportation Research Part F: Traffic Psychology and Behaviour 3 (1), 1-13, 2000 | 302 | 2000 |
| The role of emotions in conflict management: The case of work teams H Syna Desivilya, D Yagil International Journal of conflict management 16 (1), 55-69, 2005 | 241 | 2005 |
| Charismatic leadership and organizational hierarchy: Attribution of charisma to close and distant leaders D Yagil The Leadership Quarterly 9 (2), 161-176, 1998 | 223 | 1998 |
| The relationship of abusive and supportive workplace supervision to employee burnout and upward influence tactics D Yagil Journal of emotional abuse 6 (1), 49-65, 2006 | 208 | 2006 |
| Procedural justice, ethical climate and service outcomes in restaurants G Luria, D Yagil International Journal of Hospitality Management 27 (2), 276-283, 2008 | 157 | 2008 |
| The relationship of service provider power motivation, empowerment and burnout to customer satisfaction D Yagil International Journal of Service Industry Management 17 (3), 258-270, 2006 | 144 | 2006 |
| Do employees cope effectively with abusive supervision at work? An exploratory study. D Yagil, H Ben-Zur, I Tamir International Journal of Stress Management 18 (1), 5, 2011 | 132 | 2011 |
| Feel free, be yourself: Authentic leadership, emotional expression, and employee authenticity D Yagil, H Medler-Liraz Journal of Leadership & Organizational Studies 21 (1), 59-70, 2014 | 117 | 2014 |
| Moments of truth: Examining transient authenticity and identity in service encounters D Yagil, H Medler-Liraz Academy of Management Journal 56 (2), 473-497, 2013 | 115 | 2013 |
| Stressors and resources in customer service roles: Exploring the relationship between core self‐evaluations and burnout D Yagil, G Luria, I Gal International Journal of Service Industry Management 19 (5), 575-595, 2008 | 113 | 2008 |
| Employees’ willingness to report service complaints G Luria, I Gal, D Yagil Journal of service research 12 (2), 156-174, 2009 | 96 | 2009 |
| Interpersonal antecedents of drivers' aggression D Yagil Transportation research part F: traffic psychology and behaviour 4 (2), 119-131, 2001 | 83 | 2001 |
| Reasoned Action and Irrational Motives: A Prediction of Drivers' Intention to Violate Traffic Laws1 D Yagil Journal of Applied Social Psychology 31 (4), 720-739, 2001 | 83 | 2001 |
| Friends in need: the protective effect of social relationships under low-safety climate D Yagil, G Luria Group & Organization Management 35 (6), 727-750, 2010 | 82 | 2010 |
| Ingratiation and assertiveness in the service provider–customer dyad D Yagil Journal of Service Research 3 (4), 345-353, 2001 | 80 | 2001 |
| Safety perception referents of permanent and temporary employees: Safety climate boundaries in the industrial workplace G Luria, D Yagil Accident Analysis & Prevention 42 (5), 1423-1430, 2010 | 78 | 2010 |
| The relationship of customer satisfaction and service workers’ perceived control: Examination of three models D Yagil International Journal of Service Industry Management 13 (4), 382-398, 2002 | 77 | 2002 |
