| Six sigma as a business process management method in services: analysis of the key application problems F Johannsen, S Leist, G Zellner Information Systems and E-Business Management 9, 307-332, 2011 | 64 | 2011 |
| Comparison of commercial chatbot solutions for supporting customer interaction F Johannsen, S Leist, D Konadl, M Basche | 41 | 2018 |
| A Six Sigma approach for integrated solutions F Johannsen, S Leist Managing Service Quality: An International Journal 19 (5), 558-580, 2009 | 39 | 2009 |
| Meta modeling for business process improvement F Johannsen, HG Fill Business & Information Systems Engineering 59, 251-275, 2017 | 36 | 2017 |
| Wand and Weber’s decomposition model in the context of business process modeling F Johannsen, S Leist Business & Information Systems Engineering 4, 271-286, 2012 | 35 | 2012 |
| The impact of using a mobile app on learning success in accounting education J Voshaar, M Knipp, T Loy, J Zimmermann, F Johannsen Accounting Education 32 (2), 222-247, 2023 | 30 | 2023 |
| Implementing six sigma for improving business processes at an automotive bank F Johannsen, S Leist, G Zellner Handbook on Business Process Management 1: Introduction, Methods, and …, 2014 | 28 | 2014 |
| Value propositions of chatbots to support innovation management processes F Johannsen, D Schaller, MF Klus Information Systems and e-Business Management 19 (1), 205-246, 2021 | 26 | 2021 |
| Patterns for Business Process Improvement: A First Approach T Falk, P Griesberger, F Johannsen, S Leist | 25 | 2013 |
| Testing the Impact of Wand and Weber's Decomposition Model on Process Model Understandability F Johannsen, S Leist, D Braunnagel Proceedings of 35th International Conference on Information Systems (ICIS …, 2014 | 22 | 2014 |
| Codification of knowledge in business process improvement projects F Johannsen, HG Fill | 21 | 2014 |
| Process-related value propositions of enterprise social media use for the external communication with end consumers FA Johannsen Business Process Management Journal 24 (1), 183-215, 2018 | 18 | 2018 |
| A knowledge perspective on big data by joining enterprise modeling and data analyses HG Fill, F Johannsen 2016 49th Hawaii International Conference on System Sciences (HICSS), 4052-4061, 2016 | 17 | 2016 |
| Assessing the accuracy of sentiment analysis of social media posts at small and medium-sized enterprises in Southern Germany JM Schwaiger, M Lang, C Ritter, F Johannsen | 16 | 2016 |
| A holistic approach for integrating methods in quality management F Johannsen | 16 | 2013 |
| State of the art concerning the integration of methods and techniques in quality management–literature review and an agenda for research F Johannsen | 15 | 2011 |
| KlimaKarl–a chatbot to promote employees’ climate-friendly behavior in an office setting K Hillebrand, F Johannsen The Next Wave of Sociotechnical Design: 16th International Conference on …, 2021 | 14 | 2021 |
| Wand and Weber's good decomposition conditions for BPMN: An interpretation and differences to Event-Driven Process Chains F Johannsen, S Leist, R Tausch Business Process Management Journal 20 (5), 693-729, 2014 | 14 | 2014 |
| UR: SMART–A tool for analyzing social media content J Schwaiger, T Hammerl, J Florian, S Leist Information Systems and e-Business Management 19 (4), 1275-1320, 2021 | 11 | 2021 |
| Towards Tool-Supported Situational Roadmap Development for Business Process Improvement. F Johannsen Wirtschaftsinformatik (Zentrale Tracks), 931-937, 2020 | 10 | 2020 |
