Florian Johannsen
Florian Johannsen
Sonstige NamenFlorian Andreas Johannsen
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Six sigma as a business process management method in services: analysis of the key application problems
F Johannsen, S Leist, G Zellner
Information Systems and E-Business Management 9, 307-332, 2011
Comparison of commercial chatbot solutions for supporting customer interaction
F Johannsen, S Leist, D Konadl, M Basche
A Six Sigma approach for integrated solutions
F Johannsen, S Leist
Managing Service Quality: An International Journal 19 (5), 558-580, 2009
Meta modeling for business process improvement
F Johannsen, HG Fill
Business & Information Systems Engineering 59, 251-275, 2017
Wand and Weber’s decomposition model in the context of business process modeling
F Johannsen, S Leist
Business & Information Systems Engineering 4, 271-286, 2012
The impact of using a mobile app on learning success in accounting education
J Voshaar, M Knipp, T Loy, J Zimmermann, F Johannsen
Accounting Education 32 (2), 222-247, 2023
Value propositions of chatbots to support innovation management processes
F Johannsen, D Schaller, MF Klus
Information Systems and e-Business Management 19 (1), 205-246, 2021
Implementing six sigma for improving business processes at an automotive bank
F Johannsen, S Leist, G Zellner
Handbook on Business Process Management 1: Introduction, Methods, and …, 2014
Patterns for Business Process Improvement: A First Approach
T Falk, P Griesberger, F Johannsen, S Leist
Testing the Impact of Wand and Weber's Decomposition Model on Process Model Understandability
F Johannsen, S Leist, D Braunnagel
Proceedings of 35th International Conference on Information Systems (ICIS …, 2014
Codification of knowledge in business process improvement projects
F Johannsen, HG Fill
Process-related value propositions of enterprise social media use for the external communication with end consumers
FA Johannsen
Business Process Management Journal 24 (1), 183-215, 2018
A knowledge perspective on big data by joining enterprise modeling and data analyses
HG Fill, F Johannsen
2016 49th Hawaii International Conference on System Sciences (HICSS), 4052-4061, 2016
Assessing the accuracy of sentiment analysis of social media posts at small and medium-sized enterprises in Southern Germany
JM Schwaiger, M Lang, C Ritter, F Johannsen
A holistic approach for integrating methods in quality management
F Johannsen
State of the art concerning the integration of methods and techniques in quality management–literature review and an agenda for research
F Johannsen
KlimaKarl–a chatbot to promote employees’ climate-friendly behavior in an office setting
K Hillebrand, F Johannsen
The Next Wave of Sociotechnical Design: 16th International Conference on …, 2021
Wand and Weber's good decomposition conditions for BPMN: An interpretation and differences to Event-Driven Process Chains
F Johannsen, S Leist, R Tausch
Business Process Management Journal 20 (5), 693-729, 2014
UR: SMART–A tool for analyzing social media content
J Schwaiger, T Hammerl, J Florian, S Leist
Information Systems and e-Business Management 19 (4), 1275-1320, 2021
Towards Tool-Supported Situational Roadmap Development for Business Process Improvement.
F Johannsen
Wirtschaftsinformatik (Zentrale Tracks), 931-937, 2020
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