| The Future of Frontline Research: Invited Commentaries A Rafaeli, D Altman, DD Gremler, MH Huang, D Grewal, B Iyer, ... Journal of Service Research 20 (1), 91-99, 2017 | 226 | 2017 |
| Classifying emotions in customer support dialogues in social media J Herzig, G Feigenblat, M Shmueli-Scheuer, D Konopnicki, A Rafaeli, ... Proceedings of the 17th Annual Meeting of the Special Interest Group on …, 2016 | 55 | 2016 |
| Digital Traces: New Data, Resources, and Tools for Psychological-Science Research A Rafaeli, S Ashtar, D Altman Current Directions in Psychological Science 28 (6), 560-566, 2019 | 45 | 2019 |
| Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers D Altman, GB Yom-Tov, M Olivares, S Ashtar, A Rafaeli Manufacturing & Service Operations Management, 2020 | 40 | 2020 |
| Customer sentiment in web-based service interactions: Automated analyses and new insights GB Yom-Tov, S Ashtar, D Altman, M Natapov, N Barkay, M Westphal, ... Companion Proceedings of the The Web Conference 2018, 1689-1697, 2018 | 34 | 2018 |
| Exploring the usefulness of medical clowns in elevating satisfaction and reducing aggressive tendencies in pediatric and adult hospital wards D Efrat-Triester, D Altman, E Friedmann, DLA Margalit, K Teodorescu BMC health services research 21 (1), 1-14, 2021 | 22 | 2021 |
Jonathan HerzigResearch Scientist, GoogleBestätigte E-Mail-Adresse bei google.com
