Daniel Altman
Daniel Altman
Bestätigte E-Mail-Adresse bei campus.technion.ac.il - Startseite
Titel
Zitiert von
Zitiert von
Jahr
The Future of Frontline Research: Invited Commentaries
A Rafaeli, D Altman, DD Gremler, MH Huang, D Grewal, B Iyer, ...
Journal of Service Research 20 (1), 91-99, 2017
812017
Classifying emotions in customer support dialogues in social media
J Herzig, G Feigenblat, M Shmueli-Scheuer, D Konopnicki, A Rafaeli, ...
Proceedings of the 17th Annual Meeting of the Special Interest Group on …, 2016
212016
Customer sentiment in web-based service interactions: Automated analyses and new insights
GB Yom-Tov, S Ashtar, D Altman, M Natapov, N Barkay, M Westphal, ...
Companion Proceedings of the The Web Conference 2018, 1689-1697, 2018
142018
Do customer emotions affect worker speed? An empirical study of emotional load in online customer contact centers
D Altman, S Ashtar, M Olivares, GB Yom-Tov
Manuscript submitted for publication, 2019
62019
Digital Traces: New Data, Resources, and Tools for Psychological-Science Research
A Rafaeli, S Ashtar, D Altman
Current Directions in Psychological Science 28 (6), 560-566, 2019
42019
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