| The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance C Senot, A Chandrasekaran, PT Ward, AL Tucker, SD Moffatt-Bruce Management Science, 2016 | 152 | 2016 |
| Process management impact on clinical and experiential quality: Managing tensions between safe and patient-centered healthcare A Chandrasekaran, C Senot, KK Boyer Manufacturing & Service Operations Management 14 (4), 548-566, 2012 | 137 | 2012 |
| Collaboration between service professionals during the delivery of health care: Evidence from a multiple-case study in US hospitals C Senot, A Chandrasekaran, PT Ward Journal of Operations Management 42, 62-79, 2016 | 67 | 2016 |
| Role of bottom‐up decision processes in improving the quality of health care delivery: A contingency perspective C Senot, A Chandrasekaran, PT Ward Production and Operations Management 25 (3), 458-476, 2016 | 56 | 2016 |
| Continuity of Care and Risk of Readmission: An investigation into the healthcare journey of heart failure patients C Senot Production and Operations Management, 2019 | 46 | 2019 |
| Manufacturing process innovation in the pharmaceutical industry I Lugovoi, DA Andritsos, C Senot Manufacturing & Service Operations Management 24 (3), 1760-1778, 2022 | 11 | 2022 |
| What has the biggest impact on hospital readmission rates C Senot, A Chandrasekaran Harvard Business Review, 2015 | 10 | 2015 |
| The impact of conformance and experiential quality on healthcare cost and clinical performance C Senot, A Chandrasekaran, PT Ward, AL Tucker Harvard Business School working paper series# 14-024, 2014 | 5 | 2014 |
| Process innovation in the pharmaceutical industry I Lugovoi, D Andritsos, C Senot HEC Paris Research Paper No. MOSI-2018-1314, 2018 | 3 | 2018 |
| Novelty and scope of process innovation: The role of related and unrelated manufacturing experience I Lugovoi, DA Andritsos, C Senot Production and Operations Management 31 (10), 3877-3895, 2022 | 2 | 2022 |
| Reflections on Continuity of Care and Risk of Readmission C Senot Production and Operations Management 30 (5), 1271-1272, 2021 | 1 | 2021 |
| Role of state and hospital leadership in CMS process management: Effects on art and science of care C Senot, A Chandrasekaran, K Boyer Academy of Management Proceedings 2011 (1), 1-6, 2011 | 1 | 2011 |
| Make it Personal: Standardization and Prosocial Behavior R Glew, C Senot Available at SSRN 4583322, 2023 | | 2023 |
| Novelty and scope of innovation in manufacturing: The role of related and unrelated production experience I Lugovoi, D Andritsos, C Senot HEC Paris Research Paper No. MOSI-2020-1369, 2020 | | 2020 |
| Combining Conformance Quality and Experiential Quality in the Delivery of Health Care C Senot The Ohio State University, 2014 | | 2014 |
| Do Professional Service Organizations Financially Benefit from Conformance and Experiential Quality? C Senot, A Chandrasekaran, P Ward, AL Tucker Academy of Management Proceedings 2013 (1), 11058, 2013 | | 2013 |
| DO PROFESSIONAL SERVICE ORGANIZATIONS FINANCIALLY BENEFIT FROM CONFORMANCE AND EXPERIENTIAL QUALITY? AN ECONOMETRIC ANALYSIS OF US ACUTE CARE HOSPITALS C SENOT, A CHANDRASEKARAN, PT WARD, AL TUCKER | | |
