Thorsten Gruber

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Koautoren

Roediger VossProfessor of Business and Economics EducationBestätigte E-Mail-Adresse bei allensbach-hochschule.de
Isabelle SzmiginProfessor of Marketing, University of BirminghamBestätigte E-Mail-Adresse bei bham.ac.uk
Jay KandampullyProfessor of Service Management, The Ohio State UniversityBestätigte E-Mail-Adresse bei osu.edu
Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityBestätigte E-Mail-Adresse bei kau.se
Ruth N. BoltonArizona State UniversityBestätigte E-Mail-Adresse bei asu.edu
Bård TronvollProfessor of Marketing, Inland Norway University of Applied Sciences, Norway and CTF - ServiceBestätigte E-Mail-Adresse bei tronvoll.no
Jamie BurtonProfessor of Marketing & Head of Management Sciences and Marketing Division, Alliance ManchesterBestätigte E-Mail-Adresse bei manchester.ac.uk
David SolnetAssociate Professor / Program Leader for online Master of Leadership in Service InnovationBestätigte E-Mail-Adresse bei uq.edu.au
Yuliya Komarova LoureiroAssociate Professor of Marketing, Fordham UniversityBestätigte E-Mail-Adresse bei fordham.edu
Werner KunzProfessor of Marketing, University of Massachusetts BostonBestätigte E-Mail-Adresse bei umb.edu
K* KeelingManchester Business SchoolBestätigte E-Mail-Adresse bei manchester.ac.uk
Stefanie PaluchProfessor for Service and Technology MarketingBestätigte E-Mail-Adresse bei time.rwth-aachen.de
Jochen WirtzNational University of SingaporeBestätigte E-Mail-Adresse bei nus.edu.sg
Linda Alkire (née Nasr)Assistant Professor of Marketing at Texas State UniversityBestätigte E-Mail-Adresse bei txstate.edu
A ParasuramanProfessor of Marketing, University of MiamiBestätigte E-Mail-Adresse bei miami.edu
Vinh LuThe Australian National UniversityBestätigte E-Mail-Adresse bei anu.edu.au
Paul PattersonSchool of Marketing, University of New South WalesBestätigte E-Mail-Adresse bei unsw.edu.au
Antje MartinsAssociate Lecturer, The University of Queensland Business SchoolBestätigte E-Mail-Adresse bei business.uq.edu.au
DR ILMA NUR CHOWDHURYAssistant Professor, Alliance Manchester Business SchoolBestätigte E-Mail-Adresse bei manchester.ac.uk
Sabine Benoit (formerly Moeller)Professor of Marketing, University of Surrey and Australian National University (ANU)Bestätigte E-Mail-Adresse bei surrey.ac.uk

Thorsten Gruber

Professor of Marketing and Service Management, Centre for Service Management (CSM), Loughborough

Bestätigte E-Mail-Adresse bei lboro.ac.uk - Startseite

Marketing Service Management Service Marketing Service Quality Service Innovation


Titel Nach Zitationen sortieren Nach Jahr sortieren Nach Titel sortieren	Zitiert von Zitiert von	Jahr
Expanding understanding of service exchange and value co-creation: a social construction approach B Edvardsson, B Tronvoll, T Gruber Journal of the Academy of Marketing Science 39 (2), 327-339, 2011	1435	2011
Understanding Generation Y and their use of social media: a review and research agenda RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ... Journal of Service Management 24 (3), 245-267, 2013	1417	2013
Service quality in higher education: The role of student expectations R Voss, T Gruber, I Szmigin Journal of Business Research 60 (9), 949-959, 2007	506	2007
Examining student satisfaction with higher education services: Using a new measurement tool T Gruber, S Fuß, R Voss, M Gläser-Zikuda International Journal of Public Sector Management 23 (2), 105-123, 2010	499*	2010
Brave new world: service robots in the frontline J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management, 2018	292	2018
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017	259	2017
Co‐creation in radical service innovation: a systematic analysis of microlevel processes H Perks, T Gruber, B Edvardsson Journal of Product Innovation Management 29 (6), 935-951, 2012	234	2012
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach FV Ordenes, B Theodoulidis, J Burton, T Gruber, M Zaki Journal of Service Research 17 (3), 278-295, 2014	153	2014
Individual values and motivational complexities in ethical clothing consumption: A means-end approach T Jägel, K Keeling, A Reppel, T Gruber Journal of Marketing Management 28 (3-4), 373-396, 2012	148	2012
The desired teaching qualities of lecturers in higher education: a means end analysis R Voss, T Gruber Quality Assurance in Education, 2006	140	2006
I want to believe they really care: How complaining customers want to be treated by frontline employees T Gruber Journal of Service Management 22 (1), 85-110, 2011	112	2011
Every cloud has a silver lining—Exploring the dark side of value co-creation in B2B service networks IN Chowdhury, T Gruber, J Zolkiewski Industrial Marketing Management 55, 97-109, 2016	103	2016
Billions of Impoverished People Deserve to Be Better Served: A Call to Action for the Service Research Community RP Fisk, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício, ... Journal of Service Management 27, 2016	95	2016
Handling customer complaints effectively T Gruber, I Szmigin, R Voss Managing Service Quality: An International Journal, 2009	93	2009
Designing and conducting online interviews to investigate interesting consumer phenomena T Gruber, I Szmigin, AE Reppel, R Voss Qualitative Market Research: An International Journal, 2008	93	2008
Academic sell-out: how an obsession with metrics and rankings is damaging academia T Gruber Journal of Marketing for Higher Education 24 (2), 165-177, 2014	86	2014
The iPod phenomenon: identifying a market leader's secrets through qualitative marketing research AE Reppel, I Szmigin, T Gruber Journal of Product & Brand Management, 2006	77	2006
Understanding the characteristics of effective professors: The student's perspective T Gruber, A Reppel, R Voss Journal of Marketing for Higher Education 20 (2), 175-190, 2010	76	2010
The desired qualities of customer contact employees in complaint handling encounters T Gruber, I Szmigin, R Voss Journal of marketing Management 22 (5-6), 619-642, 2006	75	2006
Services networks: Concept and research agenda SC Henneberg, T Gruber, P Naudé Industrial Marketing Management 42 (1), 3-8, 2013	56	2013

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