Thorsten Gruber

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Koautoren

Roediger VossProfessor of Business and Economics EducationBestätigte E-Mail-Adresse bei kalaidos-fh.ch
Isabelle SzmiginProfessor of Marketing, University of BirminghamBestätigte E-Mail-Adresse bei bham.ac.uk
Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityBestätigte E-Mail-Adresse bei kau.se
Jamie BurtonProfessor of Marketing & Head of Management Sciences and Marketing Division, Alliance ManchesterBestätigte E-Mail-Adresse bei manchester.ac.uk
Bård TronvollProfessor of Marketing, Inland Norway University of Applied Sciences, Norway and CTF - KarlstadBestätigte E-Mail-Adresse bei tronvoll.no
Ruth N. BoltonArizona State UniversityBestätigte E-Mail-Adresse bei asu.edu
Werner KunzProfessor of Marketing, University of Massachusetts BostonBestätigte E-Mail-Adresse bei umb.edu
Stefanie PaluchProfessor for Service and Technology MarketingBestätigte E-Mail-Adresse bei time.rwth-aachen.de
Stephan HennebergChair Professor of Marketing & Strategy, Head of the Marketing DepartmentBestätigte E-Mail-Adresse bei qmul.ac.uk
Peter NaudéProfessor of Marketing, Manchester Business SchoolBestätigte E-Mail-Adresse bei manchester.ac.uk
Jochen WirtzNational University of SingaporeBestätigte E-Mail-Adresse bei nus.edu.sg
Vinh LuThe Australian National UniversityBestätigte E-Mail-Adresse bei anu.edu.au
David SolnetAssociate Professor / Program Leader for online Master of Leadership in Service InnovationBestätigte E-Mail-Adresse bei uq.edu.au
Yuliya Komarova LoureiroAssociate Professor of Marketing, Fordham UniversityBestätigte E-Mail-Adresse bei fordham.edu
Paul PattersonSchool of Marketing, University of New South WalesBestätigte E-Mail-Adresse bei unsw.edu.au
Antje MartinsAssociate Lecturer, The University of Queensland Business SchoolBestätigte E-Mail-Adresse bei business.uq.edu.au
K* KeelingManchester Business SchoolBestätigte E-Mail-Adresse bei manchester.ac.uk
Sabine Benoit (formerly Moeller)Professor of Marketing, University of Surrey and Australian National University (ANU)Bestätigte E-Mail-Adresse bei surrey.ac.uk
Linda Alkire (née Nasr)Assistant Professor of Marketing at Texas State UniversityBestätigte E-Mail-Adresse bei txstate.edu
Helen PerksProfessor, Karlstad University, SwedenBestätigte E-Mail-Adresse bei kau.se

Folgen

Thorsten Gruber

Professor of Marketing and Service Management, Centre for Service Management (CSM), Loughborough

Bestätigte E-Mail-Adresse bei lboro.ac.uk - Startseite

Marketing Service Management Service Marketing Service Quality Service Innovation


Titel Nach Zitationen sortieren Nach Jahr sortieren Nach Titel sortieren	Zitiert von Zitiert von	Jahr
Understanding Generation Y and their use of social media: a review and research agenda RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ... Journal of Service Management 24 (3), 245-267, 2013	1873	2013
Expanding understanding of service exchange and value co-creation: a social construction approach B Edvardsson, B Tronvoll, T Gruber Journal of the Academy of Marketing Science 39 (2), 327-339, 2011	1793	2011
Brave new world: service robots in the frontline J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management, 2018	876	2018
Examining student satisfaction with higher education services: Using a new measurement tool T Gruber, S Fuß, R Voss, M Gläser-Zikuda International Journal of Public Sector Management 23 (2), 105-123, 2010	669	2010
Service quality in higher education: The role of student expectations R Voss, T Gruber, I Szmigin Journal of Business Research 60 (9), 949-959, 2007	588	2007
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017	496	2017
Co‐creation in radical service innovation: a systematic analysis of microlevel processes H Perks, T Gruber, B Edvardsson Journal of product innovation management 29 (6), 935-951, 2012	293	2012
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach FV Ordenes, B Theodoulidis, J Burton, T Gruber, M Zaki Journal of Service Research 17 (3), 278-295, 2014	223	2014
Individual values and motivational complexities in ethical clothing consumption: A means-end approach T Jägel, K Keeling, A Reppel, T Gruber Journal of Marketing Management 28 (3-4), 373-396, 2012	207	2012
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson Journal of Service Theory and Practice 30 (3), 361-391, 2020	180	2020
Every cloud has a silver lining—Exploring the dark side of value co-creation in B2B service networks IN Chowdhury, T Gruber, J Zolkiewski Industrial Marketing Management 55, 97-109, 2016	180	2016
The desired teaching qualities of lecturers in higher education: a means end analysis R Voss, T Gruber Quality Assurance in Education, 2006	167	2006
New development:‘Healing at a distance’—telemedicine and COVID-19 H Leite, IR Hodgkinson, T Gruber Public Money & Management 40 (6), 483-485, 2020	156	2020
I want to believe they really care: How complaining customers want to be treated by frontline employees T Gruber Journal of Service Management 22 (1), 85-110, 2011	137	2011
Academic sell-out: how an obsession with metrics and rankings is damaging academia T Gruber Journal of Marketing for Higher Education 24 (2), 165-177, 2014	125	2014
Designing and conducting online interviews to investigate interesting consumer phenomena T Gruber, I Szmigin, AE Reppel, R Voss Qualitative Market Research: An International Journal, 2008	125	2008
Billions of Impoverished People Deserve to Be Better Served: A Call to Action for the Service Research Community RP Fisk, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício, ... Journal of Service Management 27, 2016	122	2016
Handling customer complaints effectively: A comparison of the value maps of female and male complainants T Gruber, I Szmigin, R Voss Managing Service Quality: An International Journal, 2009	113	2009
Understanding the characteristics of effective professors: The student's perspective T Gruber, A Reppel, R Voss Journal of Marketing for Higher Education 20 (2), 175-190, 2010	96	2010
The desired qualities of customer contact employees in complaint handling encounters T Gruber, I Szmigin, R Voss Journal of marketing management 22 (5-6), 619-642, 2006	87	2006

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