| Hedonic shopping motivations MJ Arnold, KE Reynolds Journal of retailing 79 (2), 77-95, 2003 | 3001 | 2003 |
| Understanding the customer base of service providers: an examination of the differences between switchers and stayers J Ganesh, MJ Arnold, KE Reynolds Journal of marketing 64 (3), 65-87, 2000 | 1811 | 2000 |
| Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes MA Jones, KE Reynolds, MJ Arnold Journal of business research 59 (9), 974-981, 2006 | 1120 | 2006 |
| Customer delight in a retail context: investigating delightful and terrible shopping experiences MJ Arnold, KE Reynolds, N Ponder, JE Lueg Journal of Business Research 58 (8), 1132-1145, 2005 | 566 | 2005 |
| Customer loyalty to the salesperson and the store: examining relationship customers in an upscale retail context KE Reynolds, MJ Arnold Journal of personal selling & sales management 20 (2), 89-98, 2000 | 494 | 2000 |
| Toward a theory of customer engagement marketing CM Harmeling, JW Moffett, MJ Arnold, BD Carlson Journal of the Academy of Marketing Science 45 (3), 312-335, 2017 | 443 | 2017 |
| Executive insights: Exploring the practical effects of country of origin, animosity, and price–quality issues: Two case studies of Taiwan and Acer in China LS Amine, MCH Chao, MJ Arnold Journal of International Marketing 13 (2), 114-150, 2005 | 234 | 2005 |
| Affect and retail shopping behavior: Understanding the role of mood regulation and regulatory focus MJ Arnold, KE Reynolds Journal of Retailing 85 (3), 308-320, 2009 | 224 | 2009 |
| Approach and avoidance motivation: investigating hedonic consumption in a retail setting MJ Arnold, KE Reynolds Journal of Retailing 88 (3), 399-411, 2012 | 216 | 2012 |
| Student expectations of collegiate internship programs in business: A 10-year update JA Cannon, MJ Arnold Journal of Education for Business 73 (4), 202-205, 1998 | 172 | 1998 |
| Chinese consumer decision-making styles: A comparison between the coastal and inland regions JX Zhou, MJ Arnold, A Pereira, J Yu Journal of Business Research 63 (1), 45-51, 2010 | 165 | 2010 |
| Technology readiness and usage: a global-identity perspective SA Westjohn, MJ Arnold, P Magnusson, S Zdravkovic, JX Zhou Journal of the Academy of Marketing Science 37 (3), 250-265, 2009 | 127 | 2009 |
| Transformational relationship events CM Harmeling, RW Palmatier, MB Houston, MJ Arnold, SA Samaha Journal of Marketing 79 (5), 39-62, 2015 | 82 | 2015 |
| Counterculture, criticisms, and crisis: assessing the effect of the sixties on marketing thought MJ Arnold, JE Fisher Journal of Macromarketing 16 (1), 118-133, 1996 | 77 | 1996 |
| Dissatisfied consumers who complain to the Better Business Bureau JE Fisher, DE Garrett, MJ Arnold, ME Ferris Journal of Consumer Marketing, 1999 | 70 | 1999 |
| Exploring consumers’ attitude towards relationship marketing MA Jones, KE Reynolds, MJ Arnold, CB Gabler, ST Gillison, VM Landers Journal of Services Marketing, 2015 | 65 | 2015 |
| Direct marketing in non‐profit services: investigating the case of the arts industry MJ Arnold, SR Tapp Journal of services Marketing, 2003 | 57 | 2003 |
| Hedonic shopping motivations in collectivistic and individualistic consumer cultures H Evanschitzky, O Emrich, V Sangtani, AL Ackfeldt, KE Reynolds, ... International Journal of Research in Marketing 31 (3), 335-338, 2014 | 56 | 2014 |
| A multi-level investigation of international marketing projects: The roles of experiential knowledge and creativity on performance T Suh, M Bae, H Zhao, SH Kim, MJ Arnold Industrial Marketing Management 39 (2), 211-220, 2010 | 48 | 2010 |
| The influence of regulatory focus on global consumption orientation and preference for global versus local consumer culture positioning SA Westjohn, MJ Arnold, P Magnusson, K Reynolds Journal of International Marketing 24 (2), 22-39, 2016 | 44 | 2016 |
Michael A. JonesUniversity of Tennessee at ChattanoogaVerified email at utc.edu
