Martha Kyrillidou
Martha Kyrillidou
U. of Illinois at Urbana-Champaign & QualityMetrics, LLC
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Zitiert von
Zitiert von
Concurrent validity of LibQUAL+™ scores: what do LibQUAL+™ scores measure?
B Thompson, C Cook, M Kyrillidou
The Journal of Academic Librarianship 31 (6), 517-522, 2005
ARL Index and other validity correlates of LibQUAL+ scores
FM Heath, C Cook, M Kyrillidou, B Thompson
portal: Libraries and the Academy 2 (1), 27-42, 2002
From input and output measures to quality and outcome measures, or, from the user in the life of the library to the library in the life of the user
M Kyrillidou
The Journal of Academic Librarianship 28 (1-2), 42-46, 2002
The evolution of measurement and evaluation of libraries: a perspective from the Association of Research Libraries
M Kyrillidou, C Cook
Library Trends 56 (4), 888-909, 2008
ARL Statistics, 2004-05: A Compilation of Statistics from the One Hundred and Twenty-Three Members of the Association of Research Libraries.
M Kyrillidou, M Young
Association of Research Libraries, 2006
Developing the DigiQUAL protocol for digital library evaluation
M Kyrillidou, S Giersch
Proceedings of the 5th ACM/IEEE-CS joint conference on Digital libraries …, 2005
The new library user in Sweden: A LibQUAL+™ study at Lund University
M Kyrillidou, AC Persson
Performance Measurement and Metrics 7 (1), 45-53, 2006
Library users’ service desires: A LibQUAL+ study
B Thompson, M Kyrillidou, C Cook
The Library Quarterly 78 (1), 1-18, 2008
When the evidence is not enough: Organizational factors that influence effective and successful library assessment
S Hiller, M Kyrillidou, J Self
Performance Measurement and Metrics 9 (3), 223-230, 2008
Revisiting outcomes assessment in higher education
P Hernon, RE Dugan, C Schwartz
Libraries Unlimited, 2006
Research library trends: ARL statistics
M Kyrillidou
Journal of academic librarianship 26 (6), 427-437, 2000
Developing a values scorecard
J Stephen Town, M Kyrillidou
Performance Measurement and Metrics 14 (1), 7-16, 2013
User library service expectations in health science vs. other settings: a LibQUAL+® Study
B Thompson, M Kyrillidou, C Cook
Health Information & Libraries Journal 24, 38-45, 2007
An overview of performance measures in higher education and libraries
M Kyrillidou
Journal of Library Administration 35 (4), 7-18, 2001
Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” example
B Thompson, M Kyrillidou, C Cook
Performance Measurement and Metrics 10 (1), 6-16, 2009
Emerging tools for evaluating digital library services: conceptual adaptations of LibQUAL+ and CAPM
M Lorie, M Kyrillidou, N Flores, GS Choudhury, D Webster, F Heath, ...
Journal of Digital Information, 2003
ClimateQUAL™: Organizational climate and diversity assessment
M Kyrillidou, C Lowry, P Hanges, J Aiken, K Justh
Stability of library service quality benchmarking norms across time and cohorts: A LIBQUAL+ TM study
B Thompson, C Cook, M Kyrillidou
School of Communication & Information, Nanyang Technological University, 2006
Libraries act on their LibQUAL+ findings: from data to action
FM Heath, M Kyrillidou, C Askew
Routledge, 2014
Measuring service quality
M Kyrillidou
University of Illinois, Graduate School of Libr. and Information Science, 2001
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