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Julio Viana
Julio Viana
Invia Flights Germany
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Titel
Zitiert von
Zitiert von
Jahr
Current applications of machine learning techniques in CRM: a literature review and practical implications
BNR Chagas, JAN Viana, O Reinhold, F Lobato, AFL Jacob, R Alt
2018 IEEE/WIC/ACM International Conference on Web Intelligence (WI), 452-458, 2018
342018
A literature review of the current applications of machine learning and their practical implications
BNR Chagas, J Viana, O Reinhold, FMF Lobato, AFL Jacob Jr, R Alt
Web Intelligence, 1-15, 2020
212020
Social CRM in digital marketing agencies: an extensive classification of services
GM Barata, J Viana, O Reinhold, F Lobato, R Alt
2018 IEEE/WIC/ACM International Conference on Web Intelligence (WI), 750-753, 2018
122018
Artificial intelligence, blockchain, big data analytics, machine learning and data mining in traditional CRM and social CRM: A critical review
G Lampropoulos, K Siakas, J Viana, O Reinhold
2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and …, 2022
72022
Designing innovative tools for improving literacy on intellectual property among SMEs
J Viana, L Maicher
Technology Analysis & Strategic Management 27 (3), 314-333, 2015
62015
Análise do setor de telecomunicação brasileiro: Uma visão sobre Reclamações
GN Sousa, IS Guimarães, JAN Viana, O Reinhold, AFL Jacob Junior, ...
Revista Ibérica de Sistemas e Tecnologias de Informação, 31-48, 2020
52020
Outsourcing of social CRM services in German SMEs
J Viana, M van der Zandt, O Reinhold, R Alt
International Conference on Business Information Systems, 215-228, 2020
32020
Smart Services for Energy Communities: Insights on Options and Priorities from a Multicriteria Mapping Study in Germany
J Viana, R Alt, O Reinhold
34th Bled eConference: Digital Support from Crisis to Progressive Change 34 …, 2021
12021
Social CRM services in digital marketing agencies: a preliminary study on service offerings in Germany
J Viana, M van der Zandt, O Reinhold, R Alt
International Conference on Business Information Systems, 383-395, 2019
12019
Design options for smart services in energy communities: a multi-criteria mapping analysis among stakeholders
J Viana, R Alt, O Reinhold
International Journal of Services Technology and Management 28 (3-4), 141-158, 2023
2023
Social CRM to Reduce Perceived Risks in Online Purchase Behavior
DLDG Conceição, JA Viana, CF De Muÿlder, O Reinhold, R Alt
2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and …, 2022
2022
Ethical Issues in Social CRM: a Literature Review
J Viana, E Scisly, O Reinhold
2022 IEEE/WIC/ACM International Joint Conference on Web Intelligence and …, 2022
2022
Understanding Customer-Induced Orchestration of Services: A Review of Drivers and Concepts
J Viana, R Alt, O Reinhold
Business Information Systems Workshops: BIS 2021 International Workshops …, 2022
2022
Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions
GN De Sousa, F Lobato, J Viana, O Reinhold
Business Information Systems Workshops: BIS 2021 International Workshops …, 2022
2022
Social CRM Tools: A Systematic Mapping Study
JLFS Junior, J Viana, O Reinhold, AFL Jacob Jr, R Alt, FMF Lobato
International Conference on Business Information Systems, 250-261, 2020
2020
SOCIAL CRM E FINTECH: ANÁLISE DE PUBLICAÇÕES INTERNACIONAIS 2008-2018
L Araújo, C de Muylder, JR Guerra, O Reinhold, J Viana
2019
Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users
JAN Viana, R Stüber, O Reinhold, R Alt
2018 IEEE/WIC/ACM International Conference on Web Intelligence (WI), 740-745, 2018
2018
Improving IP Literacy among Brazilian Startups: the Design of an Innovative Learning System
JAN Viana
Leipzig University, 2018
2018
Enhancing Knowledge Transfer through the Design of Innovative Tools for the Improvement of Intellectual Property Literacy among SMEs
J Viana, L Maicher
FinKT - Financing Knowledge Transfer in Europe, 2015
2015
Das Fraunhofer
J Viana
2014
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