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Citations per year
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Cited by
All
Since 2018
Citations
3
3
h-index
1
1
i10-index
0
0
Co-authors
Ulrich Gnewuch
Karlsruhe Institute of Technology
Verified email at kit.edu
Alexander Maedche
Professor of Information Systems and Human-Computer Interaction, Karlsruhe Institute of Technology
Verified email at kit.edu
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Daniel Schloß
Karlsruhe Institue of Technology
Verified email at kit.edu -
Homepage
Chatbots
Customer Service
Chatbot Analytics
Conversation Mining
Design Science Research
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Year
Towards Designing a Conversation Mining System for Customer Service Chatbots
D Schloß, U Gnewuch, A Maedche
International Conference on Information Systems (ICIS 2022)
, 2022
2
2022
Conversation Mining for Customer Service Chatbots
D Schloss, U Gnewuch
International Workshop on Chatbot Research (CONVERSATIONS 2022)
, 2022
1
*
2022
Designing a Conversation Mining System for Customer Service Chatbots
D Schloß, JDG Espitia, U Gnewuch
2023
Designing a Context-Aware Chatbot for Product Configuration
T Niederer, D Schloss, N Christensen
International Workshop on Chatbot Research (CONVERSATIONS 2022)
, 2022
2022
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