Links among high-performance work environment, service quality, and customer satisfaction: an extension to the healthcare sector DJ Scotti, J Harmon, SJ Behson Journal of healthcare management 52 (2), 109-124, 2007 | 331 | 2007 |
Effects of high-involvement work systems on employee satisfaction and service costs in veterans healthcare J Harmon, DJ Scotti, S Behson, R Petzel, JH Neuman, L Keashly Journal of healthcare management 48 (6), 393-406, 2003 | 291 | 2003 |
HR's role in building a sustainable enterprise: Insights from some of the world's best companies J Wirtenberg, J Harmon, WG Russell, KD Fairfield People and Strategy 30 (1), 10, 2007 | 264 | 2007 |
Implementation research design: integrating participatory action research into randomized controlled trials LK Leykum, JA Pugh, HJ Lanham, J Harmon, RR McDaniel Implementation Science 4, 1-8, 2009 | 178 | 2009 |
Missing an opportunity: HR leadership and sustainability J Harmon, KD Fairfield, J Wirtenberg People and strategy 33 (1), 16, 2010 | 132 | 2010 |
Influences on the organizational implementation of sustainability: an integrative model KD Fairfield, J Harmon, SJ Behson Organization Management Journal 8 (1), 4-20, 2011 | 106 | 2011 |
Social judgment analysis and small group decision making: Cognitive feedback effects on individual and collective performance J Harmon, J Rohrbaugh Organizational behavior and human decision processes 46 (1), 34-54, 1990 | 99 | 1990 |
Electronic meetings and established decision groups: Audioconferencing effects on performance and structural stability J Harmon, JA Schneer, LR Hoffman Organizational Behavior and Human decision processes 61 (2), 138-147, 1995 | 60 | 1995 |
Structural relationships between work environment and service quality perceptions as a function of customer contact intensity: Implications for human service strategy DJ Scotti, J Harmon, SJ Behson Journal of Health and Human Services Administration 32 (2), 1-40, 2009 | 46 | 2009 |
A comparative analysis of organizational sustainability strategy: Antecedents and performance outcomes perceived by US and Non-US based managers J Harmon, KD Fairfield, S Behson Proceedings of the International Eastern Academy of Management Conference …, 2009 | 44 | 2009 |
Linkages between organization climate and work outcomes: perceptual differences among health service professionals as a function of customer contact intensity DJ Scotti, J Harmon Journal of Health and Human Services Administration 36 (4), 417-459, 2014 | 37 | 2014 |
Reducing workplace stress and aggression: An action research project at the US Department of Veterans Affairs. R Kowalski, J Harmon, L Yorks, D Kowalski Human Resource Planning 26 (2), 2003 | 32 | 2003 |
Sustainability mindsets for strategic management: lifting the yoke of the neo-classical economic perspective G Farias, C Farias, I Krysa, J Harmon Sustainability 12 (17), 6977, 2020 | 20 | 2020 |
Linking employees, customers, and financial performance in organizations WJ Feuss, J Harmon, J Wirtenberg, J Wides Journal of cost management 18 (1), 12-23, 2004 | 20 | 2004 |
Electronic meetings and intense group conflict: Effects of a policy-modeling performance support system and an audio communication support system on satisfaction and agreement J Harmon Group Decision and Negotiation 7, 131-153, 1998 | 18 | 1998 |
Developing a sustainability strategy J Harmon, F Bucy, S Nickbarg, G Rao, J Wirtenberg The sustainable enterprise fieldbook, 89-116, 2017 | 14 | 2017 |
A multi-theory approach to managing knowledge assets: The case of complex professional human service organizations J Harmon, DJ Scotti, EH Kessler Organization Management Journal 15 (1), 17-34, 2018 | 11 | 2018 |
Tactical Decision Making and Decision Support Systems. JI Harmon New Directions for Institutional Research, 1986 | 11 | 1986 |
Relative effect of geographic context and international strategic approach on sustainability management J Harmon, KD Fairfield International Journal of Sustainable Strategic Management 4 (3), 221-246, 2014 | 9 | 2014 |
Effect of high-involvement work practices on employee satisfaction and services costs in the Veteran's health administration J Harmon, DJ Scottie, S Behson, G Farais J Health Care Manage 3 (3), 1-15, 2000 | 5 | 2000 |