Denish Shah
Title
Cited by
Cited by
Year
Building and sustaining profitable customer loyalty for the 21st century
V Kumar, D Shah
Journal of retailing 80 (4), 317-329, 2004
9462004
The path to customer centricity
D Shah, RT Rust, A Parasuraman, R Staelin, GS Day
Journal of service research 9 (2), 113-124, 2006
6202006
Expanding the role of marketing: from customer equity to market capitalization
V Kumar, D Shah
Journal of Marketing 73 (6), 119-136, 2009
3222009
Why is assortment planning so difficult for retailers? A framework and research agenda
MK Mantrala, M Levy, BE Kahn, EJ Fox, P Gaidarev, B Dankworth, ...
Journal of Retailing 85 (1), 71-83, 2009
2782009
Managing retailer profitability—one customer at a time!
V Kumar, D Shah, R Venkatesan
Journal of retailing 82 (4), 277-294, 2006
2332006
Unprofitable cross-buying: evidence from consumer and business markets
D Shah, V Kumar, Y Qu, S Chen
Journal of Marketing 76 (3), 78-95, 2012
872012
Reversing the logic: The path to profitability through relationship marketing
V Kumar, I Dalla Pozza, JA Petersen, D Shah
Journal of Interactive Marketing 23 (2), 147-156, 2009
812009
Managing customer profits: The power of habits
D Shah, V Kumar, KH Kim
Journal of Marketing Research 51 (6), 726-741, 2014
692014
Handbook of research on customer equity in marketing
V Kumar, D Shah
Edward Elgar Publishing, 2015
352015
Pushing and Pulling on the Internet
V Kumar, D Shah
Marketing Research 16 (1), 28-33, 2004
332004
The dark side of cross-selling
D Shah, V Kumar
Harvard Business Review 90 (12), 21-23, 2012
232012
Diagnosing brand performance: Accounting for the dynamic impact of product availability with aggregate data
D Shah, V Kumar, Y Zhao
Journal of Marketing Research 52 (2), 147-165, 2015
162015
Linking customer behaviors to cash flow level and volatility: Implications for marketing practices
D Shah, V Kumar, KH Kim, JB Choi
Journal of Marketing Research 54 (1), 27-43, 2017
142017
Uncovering implicit consumer needs for determining explicit product positioning: Growing Prudential Annuities' variable annuity sales
V Kumar, D Shah
Marketing Science, 595-603, 2011
11*2011
Can marketing lift stock prices?
V Kumar, D Shah
MIT Sloan Management Review 52 (4), 24, 2011
112011
Research before you leap.
D Shah, V Kumar
Marketing Research 20 (3), 2008
62008
Estrategias" push" y" pull" en internet
V Kumar, D Shah
Harvard Deusto Márketing y Ventas, 18-25, 2005
42005
Measuring and managing customer lifetime value based retailer strategy
V Kumar, D Shah, R Venkatesan
Marketing Theory and Applications, 214, 2006
22006
The Right Marketing to the Wrong Customers? Rethinking Conventional CRM Strategies
D Shah
The Dark Side of CRM: Customers, Relationships and Management. New York …, 2015
12015
Customer-centric marketing: what, how, and why do customer habits matter?
D Shah, AG Dastidar
Handbook on Customer Centricity, 2019
2019
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Articles 1–20