| A comprehensive review of mobile technology use in hospitality and tourism R Law, ICC Chan, L Wang Journal of Hospitality Marketing & Management 27 (6), 626-648, 2018 | 291 | 2018 |
| The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity ICC Chan, LW Lam, CWC Chow, LHN Fong, R Law International Journal of Hospitality Management 66, 54-65, 2017 | 196 | 2017 |
| Progression and development of information and communication technology research in hospitality and tourism: A state-of-the-art review R Law, D Leung, ICC Chan International Journal of Contemporary Hospitality Management 32 (2), 511-534, 2020 | 182 | 2020 |
| A state-of-the-art review of smart tourism research F Mehraliyev, ICC Chan, Y Choi, MA Koseoglu, R Law Journal of Travel & Tourism Marketing 37 (1), 78-91, 2020 | 167 | 2020 |
| Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality SD Leta, ICC Chan International Journal of Hospitality Management 95, 102915, 2021 | 82 | 2021 |
| Sentiment analysis in hospitality and tourism: a thematic and methodological review F Mehraliyev, ICC Chan, AP Kirilenko International Journal of Contemporary Hospitality Management 34 (1), 46-77, 2022 | 73 | 2022 |
| A critical review of smart hospitality and tourism research R Law, H Ye, ICC Chan International Journal of Contemporary Hospitality Management 34 (2), 623-641, 2021 | 54 | 2021 |
| Systematic review of hospitality CRM research R Law, DKC Fong, ICC Chan, LHN Fong International Journal of Contemporary Hospitality Management 30 (3), 1686-1704, 2018 | 48 | 2018 |
| State-of-the-art social customer relationship management ICC Chan, DKC Fong, R Law, LHN Fong Asia Pacific Journal of Tourism Research 23 (5), 423-436, 2018 | 45 | 2018 |
| Smart cities and quality of life: a quantitative analysis of citizens' support for smart city development Z Chen, ICC Chan Information Technology & People 36 (1), 263-285, 2023 | 43 | 2023 |
| A comparison of hotel guest experience before and during pandemic: evidence from online reviews ICC Chan, J Ma, H Ye, R Law Information and Communication Technologies in Tourism 2021: Proceedings of …, 2021 | 33 | 2021 |
| Hotel technology: A perspective article R Law, S Sun, ICC Chan Tourism Review 75 (1), 286-289, 2020 | 24 | 2020 |
| Will tourists take mobile travel advice? Examining the personalization-privacy paradox SSI Lei, ICC Chan, J Tang, S Ye Journal of Hospitality and Tourism Management 50, 288-297, 2022 | 20 | 2022 |
| The more the better? Strategizing visual elements in social media marketing ICC Chan, Z Chen, D Leung Journal of Hospitality and Tourism Management 54, 268-289, 2023 | 18 | 2023 |
| Metaverse in tourism: drivers and hindrances from stakeholders’ perspective S Chen, ICC Chan, S Xu, R Law, M Zhang Journal of Travel & Tourism Marketing 40 (2), 169-184, 2023 | 17 | 2023 |
| Dynamics of hotel website browsing activity: the power of informatics and data analytics ICC Chan, J Ma, R Law, D Buhalis, R Hatter Industrial Management & Data Systems 121 (6), 1398-1416, 2021 | 17 | 2021 |
| Typology of people–process–technology framework in refining smart tourism from the perspective of tourism academic experts Z Chen, ICC Chan, F Mehraliyev, R Law, Y Choi Tourism Recreation Research 49 (1), 105-117, 2024 | 15 | 2024 |
| Website design in tourism and hospitality: A multilevel review ICC Chan, R Law, LHN Fong, L Zhong International Journal of Tourism Research, 2021 | 15 | 2021 |
| Ranking hospitality and tourism journals R Law, ICC Chan, X Zhao Journal of Hospitality & Tourism Research 43 (5), 754-761, 2019 | 12 | 2019 |
| The mechanism that links the implicit theories of intelligence and continuance of information technology: evidence from the use of mobile apps to make hotel reservations LHN Fong, ICC Chan, R Law, TP Ly Information and Communication Technologies in Tourism 2018: Proceedings of …, 2018 | 10 | 2018 |
