Bård Tronvoll

Zitiert von

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Koautoren

Bo EdvardssonProfessor of Business Administration, CTF Service Research Centre, Karlstad universityBestätigte E-Mail-Adresse bei kau.se
Christian KowalkowskiProfessor of Industrial Marketing, Linköping University; Research Fellow, Hanken School of EconomicsBestätigte E-Mail-Adresse bei liu.se
Thorsten GruberProfessor of Marketing and Service Management, Centre for Service Management (CSM), LoughboroughBestätigte E-Mail-Adresse bei lboro.ac.uk
David SörhammarStockholm UniversityBestätigte E-Mail-Adresse bei sbs.su.se
Dwayne D. GremlerProfessor of Marketing, Bowling Green State UniversityBestätigte E-Mail-Adresse bei bgsu.edu
Michael KleinaltenkampProfessor (Emeritus) of Business and Services Marketing, Freie Universitaet BerlinBestätigte E-Mail-Adresse bei fu-berlin.de
Anu HelkkulaManager of Hanken PhD Programmes, Research Services Manager, Hanken School of Economics, FinlandBestätigte E-Mail-Adresse bei hanken.fi
Per SkålénProfessor of Business Administration, Karlstad UniversityBestätigte E-Mail-Adresse bei kau.se
Anders GustafssonProfessor of Marketing, BI Norwegian Business SchoolBestätigte E-Mail-Adresse bei bi.no
Francesco PoleseProfessor of Business Management, University of SalernoBestätigte E-Mail-Adresse bei unisa.it
Lars WitellLinköping University and Karlstad UniversityBestätigte E-Mail-Adresse bei kau.se
Sergio BarileFull Professor of Management, University "La Sapienza" of RomeBestätigte E-Mail-Adresse bei uniroma1.it
Jaqueline PelsUniversidad Torcuato Di TellaBestätigte E-Mail-Adresse bei utdt.edu

Bård Tronvoll

Professor of Marketing, Inland Norway University of Applied Sciences, Norway and CTF - Service

Bestätigte E-Mail-Adresse bei tronvoll.no

Marketing theory Value co-creation Service Recovery Customer complaining behavior


Titel Nach Zitationen sortieren Nach Jahr sortieren Nach Titel sortieren	Zitiert von Zitiert von	Jahr
Expanding understanding of service exchange and value co-creation: a social construction approach B Edvardsson, B Tronvoll, T Gruber Journal of the academy of marketing science 39 (2), 327-339, 2011	1467	2011
Negative emotions and their effect on customer complaint behaviour B Tronvoll Journal of Service Management, 2011	207	2011
Institutional logics matter when coordinating resource integration B Edvardsson, M Kleinaltenkamp, B Tronvoll, P McHugh, C Windahl Marketing Theory 14 (3), 291-309, 2014	202	2014
A new conceptualization of service innovation grounded in S‐D logic and service systems SMD Park, B Edvardsson, B Tronvoll International Journal of Quality and Service Sciences, 2013	173	2013
Paradigms in service research B Tronvoll, SW Brown, DD Gremler, B Edvardsson Journal of Service management 22 (5), 560-585, 2011	148	2011
Service systems as a foundation for resource integration and value co-creation B Edvardsson, P Skålén, B Tronvoll Review of Marketing Research 9 (2), 79-126, 2012	117	2012
A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic B Tronvoll European journal of Marketing, 2012	112	2012
Customer complaint behaviour from the perspective of the service‐dominant logic of marketing B Tronvoll Managing Service Quality: An International Journal, 2007	111	2007
Complainer characteristics when exit is closed B Tronvoll International journal of service industry management, 2007	100	2007
Show you care: initiating co-creation in service recovery Y Xu, R Marshall, B Edvardsson, B Tronvoll Journal of Service Management, 2014	92	2014
Archetypes of service innovation: implications for value cocreation A Helkkula, C Kowalkowski, B Tronvoll Journal of Service Research 21 (3), 284-301, 2018	82	2018
Organizing for digital servitization: A service ecosystem perspective A Sklyar, C Kowalkowski, B Tronvoll, D Sörhammar Journal of Business Research 104, 450-460, 2019	75	2019
Customer experience from a self-service system perspective MÅBEB Tronvoll perspective 25 (5), 677-698, 2014	73	2014
Complex service recovery processes: how to avoid triple deviation RP Fisk, L Patricio, B Edvardsson, B Tronvoll, R Höykinpuro Managing Service Quality: An International Journal, 2011	56	2011
Recovering service failure through resource integration Y Xu, B Tronvoll, B Edvardsson The Service Industries Journal 34 (16), 1253-1271, 2014	40	2014
Strategic brand management: Archetypes for managing brands through paradoxes C Högström, A Gustafsson, B Tronvoll Journal of business research 68 (2), 391-404, 2015	39	2015
The role of social platforms in transforming service ecosystems SB Letaifa, B Edvardsson, B Tronvoll Journal of Business Research 69 (5), 1933-1938, 2016	38	2016
Customer complaint behaviour in service B Tronvoll Karlstads universitet, 2008	38	2008
A4A relationships F Polese, J Pels, B Tronvoll, R Bruni, L Carrubbo Journal of Service Theory and Practice, 2017	34	2017
An assessment of the empirical characteristics of top journals in services marketing G Svensson, B Tronvoll, T Slåtten Managing Service Quality: An International Journal, 2008	25	2008

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