Bård Tronvoll
Bård Tronvoll
Professor of Marketing, Inland Norway University of Applied Sciences, Norway and CTF - Service
Bestätigte E-Mail-Adresse bei tronvoll.no
Zitiert von
Zitiert von
Expanding understanding of service exchange and value co-creation: a social construction approach
B Edvardsson, B Tronvoll, T Gruber
Journal of the academy of marketing science 39 (2), 327-339, 2011
Negative emotions and their effect on customer complaint behaviour
B Tronvoll
Journal of Service Management, 2011
Institutional logics matter when coordinating resource integration
B Edvardsson, M Kleinaltenkamp, B Tronvoll, P McHugh, C Windahl
Marketing Theory 14 (3), 291-309, 2014
A new conceptualization of service innovation grounded in S‐D logic and service systems
SMD Park, B Edvardsson, B Tronvoll
International Journal of Quality and Service Sciences, 2013
Paradigms in service research
B Tronvoll, SW Brown, DD Gremler, B Edvardsson
Journal of Service management 22 (5), 560-585, 2011
Service systems as a foundation for resource integration and value co-creation
B Edvardsson, P Skålén, B Tronvoll
Review of Marketing Research 9 (2), 79-126, 2012
A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic
B Tronvoll
European journal of Marketing, 2012
Customer complaint behaviour from the perspective of the service‐dominant logic of marketing
B Tronvoll
Managing Service Quality: An International Journal, 2007
Complainer characteristics when exit is closed
B Tronvoll
International journal of service industry management, 2007
Show you care: initiating co-creation in service recovery
Y Xu, R Marshall, B Edvardsson, B Tronvoll
Journal of Service Management, 2014
Archetypes of service innovation: implications for value cocreation
A Helkkula, C Kowalkowski, B Tronvoll
Journal of Service Research 21 (3), 284-301, 2018
Organizing for digital servitization: A service ecosystem perspective
A Sklyar, C Kowalkowski, B Tronvoll, D Sörhammar
Journal of Business Research 104, 450-460, 2019
Customer experience from a self-service system perspective
MÅBEB Tronvoll
perspective 25 (5), 677-698, 2014
Complex service recovery processes: how to avoid triple deviation
RP Fisk, L Patricio, B Edvardsson, B Tronvoll, R Höykinpuro
Managing Service Quality: An International Journal, 2011
Recovering service failure through resource integration
Y Xu, B Tronvoll, B Edvardsson
The Service Industries Journal 34 (16), 1253-1271, 2014
Strategic brand management: Archetypes for managing brands through paradoxes
C Högström, A Gustafsson, B Tronvoll
Journal of business research 68 (2), 391-404, 2015
The role of social platforms in transforming service ecosystems
SB Letaifa, B Edvardsson, B Tronvoll
Journal of Business Research 69 (5), 1933-1938, 2016
Customer complaint behaviour in service
B Tronvoll
Karlstads universitet, 2008
A4A relationships
F Polese, J Pels, B Tronvoll, R Bruni, L Carrubbo
Journal of Service Theory and Practice, 2017
An assessment of the empirical characteristics of top journals in services marketing
G Svensson, B Tronvoll, T Slåtten
Managing Service Quality: An International Journal, 2008
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