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Bård Tronvoll
Bård Tronvoll
Professor of Marketing, Inland Norway University of Applied Sciences, Norway and CTF - Karlstad
Bestätigte E-Mail-Adresse bei tronvoll.no
Titel
Zitiert von
Zitiert von
Jahr
Expanding understanding of service exchange and value co-creation: a social construction approach
B Edvardsson, B Tronvoll, T Gruber
Journal of the academy of marketing science 39 (2), 327-339, 2011
18282011
Organizing for digital servitization: A service ecosystem perspective
A Sklyar, C Kowalkowski, B Tronvoll, D Sörhammar
Journal of Business Research 104, 450-460, 2019
3232019
Institutional logics matter when coordinating resource integration
B Edvardsson, M Kleinaltenkamp, B Tronvoll, P McHugh, C Windahl
Marketing Theory 14 (3), 291-309, 2014
2972014
Negative emotions and their effect on customer complaint behaviour
B Tronvoll
Journal of Service Management, 2011
2552011
A new conceptualization of service innovation grounded in S‐D logic and service systems
B Edvardsson, B Tronvoll
International Journal of Quality and Service Sciences, 2013
2332013
Transformational shifts through digital servitization
B Tronvoll, A Sklyar, D Sörhammar, C Kowalkowski
Industrial Marketing Management 89, 293-305, 2020
1922020
Paradigms in service research
B Tronvoll, SW Brown, DD Gremler, B Edvardsson
Journal of Service management, 2011
1732011
Archetypes of service innovation: implications for value cocreation
A Helkkula, C Kowalkowski, B Tronvoll
Journal of Service Research 21 (3), 284-301, 2018
1662018
A dynamic model of customer complaining behaviour from the perspective of service‐dominant logic
B Tronvoll
European journal of Marketing, 2012
1662012
Service systems as a foundation for resource integration and value co-creation
B Edvardsson, P Skålén, B Tronvoll
Special Issue–Toward a better understanding of the role of value in markets …, 2012
1422012
Customer complaint behaviour from the perspective of the service‐dominant logic of marketing
B Tronvoll
Managing Service Quality: An International Journal 17 (6), 601-620, 2007
1372007
Complainer characteristics when exit is closed
B Tronvoll
International journal of service industry management, 2007
1242007
Show you care: initiating co-creation in service recovery
Y Xu, R Marshall, B Edvardsson, B Tronvoll
Journal of service management, 2014
1202014
Service ecosystem design: Propositions, process model, and future research agenda
J Vink, K Koskela-Huotari, B Tronvoll, B Edvardsson, K Wetter-Edman
Journal of Service Research 24 (2), 168-186, 2021
1092021
Customer experience from a self-service system perspective
M Åkesson, B Edvardsson, B Tronvoll
Journal of service management, 2014
1062014
Resource integration through digitalisation: a service ecosystem perspective
A Sklyar, C Kowalkowski, D Sörhammar, B Tronvoll
Journal of Marketing Management 35 (11-12), 974-991, 2019
742019
Reshaping mental models–enabling innovation through service design
J Vink, B Edvardsson, K Wetter-Edman, B Tronvoll
Journal of Service Management, 2018
742018
Complex service recovery processes: how to avoid triple deviation
B Edvardsson, B Tronvoll, R Höykinpuro
Managing Service Quality: An International Journal, 2011
722011
The role of social platforms in transforming service ecosystems
SB Letaifa, B Edvardsson, B Tronvoll
Journal of Business Research 69 (5), 1933-1938, 2016
702016
Recovering service failure through resource integration
Y Xu, B Tronvoll, B Edvardsson
The Service Industries Journal 34 (16), 1253-1271, 2014
622014
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