Roediger Voss
Roediger Voss
Professor of Business and Economics Education
Bestätigte E-Mail-Adresse bei allensbach-hochschule.de
Titel
Zitiert von
Zitiert von
Jahr
Examining student satisfaction with higher education services
J Hemsley‐Brown, A Lowrie, T Gruber, S Fuß, R Voss, M Gläser‐Zikuda
International Journal of Public Sector Management, 2010
5192010
Service quality in higher education: The role of student expectations
R Voss, T Gruber, I Szmigin
Journal of Business Research 60 (9), 949-959, 2007
5152007
Service quality in higher education: The role of student expectations
R Voss, T Gruber, I Szmigin
Journal of Business Research 60 (9), 949-959, 2007
5152007
The desired teaching qualities of lecturers in higher education: a means end analysis
R Voss, T Gruber
Quality Assurance in Education, 2006
1462006
Handling customer complaints effectively
T Gruber, I Szmigin, R Voss
Managing Service Quality: An International Journal, 2009
962009
Designing and conducting online interviews to investigate interesting consumer phenomena
T Gruber, I Szmigin, AE Reppel, R Voss
Qualitative Market Research: An International Journal, 2008
942008
Understanding the characteristics of effective professors: The student's perspective
T Gruber, A Reppel, R Voss
Journal of Marketing for Higher Education 20 (2), 175-190, 2010
782010
The desired qualities of customer contact employees in complaint handling encounters
T Gruber, I Szmigin, R Voss
Journal of marketing Management 22 (5-6), 619-642, 2006
752006
Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: A comparative study
T Gruber, A Lowrie, GH Brodowsky, AE Reppel, R Voss, IN Chowdhury
Journal of Marketing Education 34 (2), 165-178, 2012
552012
Which classroom service encounters make students happy or unhappy?
R Voss, T Gruber, A Reppel
International Journal of Educational Management, 2010
532010
Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint‐handling encounters
T Gruber, I Szmigin, R Voss
Journal of Services Marketing, 2009
522009
Studying critical classroom encounters
R Voss
Quality assurance in Education, 2009
492009
Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction
T Gruber, A Reppel, I Szmigin, R Voss
Qualitative Market Research: An International Journal 11 (4), 400-413, 2008
312008
Handelsmarketing
K Birker, R Voss
Cornelsen Girardet, 2000
312000
Wissenschaftliches Arbeiten
R Voss
UTB, 2011
30*2011
Studienzufriedenheit: Analyse der Erwartungen von Studierenden
R Voss
Analyse der Erwartungen von Studierenden, 2007
242007
Hochschulmarketing
Voss
Eul, 2006
222006
Conducting qualitative research online–an exploratory study into the preferred attributes of an iconic digital music player
A Reppel, T Gruber, I Szmigin, R Voss
ACR European Advances, 2007
142007
Complaint handling at the Schindlerhof Hotel with praise and assessment cards
R Voss, T Gruber
Management services 49 (3), 16-19, 2005
132005
Qualitative empirische Befunde zu Erwartungen von Studierenden an ihre Dozenten
R Voss
bildungsforschung 9 (1), 163-183, 2012
112012
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