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Michael D. Hartline
Michael D. Hartline
Charles A. Bruning Professor of Business Administration, Florida State University
Bestätigte E-Mail-Adresse bei business.fsu.edu
Titel
Zitiert von
Zitiert von
Jahr
The management of customer-contact service employees: An empirical investigation
MD Hartline, OC Ferrell
Journal of marketing 60 (4), 52-70, 1996
31621996
Estrategia de marketing
OC Ferrell, MD Hartline, G Lucas
Cengage Learning, 2012
31012012
Estrategia de marketing
OC Ferrell, MD Hartline, G Lucas
Cengage Learning, 2012
30292012
Marketing strategy, text and cases
OC Ferrell, M Hartline
Cengage Learning, 2013
1416*2013
Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees
MD Hartline, JG Maxham III, DO McKee
Journal of Marketing 64 (2), 35-50, 2000
12572000
Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
MD Hartline, KC Jones
Journal of Business Research 35 (3), 207-215, 1996
9721996
Brand equity: is it more important in services?
BC Krishnan, MD Hartline
Journal of services marketing, 2001
4792001
The effects of leadership style on hotel employees' commitment to service quality
RA Clark, MD Hartline, KC Jones
Cornell Hospitality Quarterly 50 (2), 209-231, 2009
3972009
Managing the ethical climate of customer-contact service employees
CH Schwepker Jr, MD Hartline
Journal of Service Research 7 (4), 377-397, 2005
2972005
Customer and frontline employee influence on new service development performance
HL Melton, MD Hartline
Journal of Service Research 13 (4), 411-425, 2010
2942010
Estrategia de marketing
M Hartline
México DF, México: Cengage Learning Editores, de CV, 2012
2482012
Employee Collaboration, Learning Orientation, and New Service Development Performance
HL Melton, MD Hartline
Journal of Service Research 16 (1), 67-81, 2013
1422013
Guest perceptions of hotel quality: Determining which employee groups count most
MD Hartline, BR Wooldridge, KC Jones
Cornell Hotel and Restaurant Administration Quarterly 44 (1), 43-52, 2003
1412003
Service quality implementation: The effects of organizational socialization and managerial actions on customer-contact employee behaviors
MD Hartline, OC Ferrell
REPORT-MARKETING SCIENCE INSTITUTE CAMBRIDGE MASSACHUSETTS, 1993
1281993
Customer and employee co-creation of radical service innovations
H Melton, MD Hartline
Journal of Services Marketing, 2015
772015
Marketing management strategies
OC Ferrell, MD Hartline
South-Western Cengage Learning, 2011
522011
Codes of ethics among corporate research departments, marketing research firms, and data subcontractors: An examination of a three-communities metaphor
OC Ferrell, MD Hartline, SW McDaniel
Journal of Business Ethics 17 (5), 503-516, 1998
341998
Internal relationship management: Linking human resources to marketing performance
MD Hartline, D Bejou
Journal of Relationship Marketing 3 (2-3), 1-4, 2004
32*2004
Marketing Strategy
M Hartline, OC FERRELL
New York, NY: Cengage Learning, 2008
292008
Strategic adaptation to extended rivalry: Effects on organizational performance
PL Schul, PS Davis, MD Hartline
Journal of Business Research 33 (2), 129-142, 1995
251995
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