| Revenue management games: Horizontal and vertical competition S Netessine, RA Shumsky Management Science 51 (5), 813-831, 2005 | 304 | 2005 |
| Gatekeepers and referrals in services RA Shumsky, EJ Pinker Management Science 49 (7), 839-856, 2003 | 204 | 2003 |
| Introduction to the theory and practice of yield management S Netessine, R Shumsky INFORMS transactions on education 3 (1), 34-44, 2002 | 201 | 2002 |
| Flexible service capacity: Optimal investment and the impact of demand correlation S Netessine, G Dobson, RA Shumsky Operations Research 50 (2), 375-388, 2002 | 192 | 2002 |
| The efficiency-quality trade-off of cross-trained workers EJ Pinker, RA Shumsky Manufacturing & Service Operations Management 2 (1), 32-48, 2000 | 187 | 2000 |
| Call center outsourcing contracts under information asymmetry S Hasija, EJ Pinker, RA Shumsky Management Science 54 (4), 793-807, 2008 | 162 | 2008 |
| Dynamic capacity management with substitution RA Shumsky, F Zhang Operations research 57 (3), 671-684, 2009 | 151 | 2009 |
| Dynamic revenue management in airline alliances CP Wright, H Groenevelt, RA Shumsky Transportation Science 44 (1), 15-37, 2010 | 119 | 2010 |
| Dynamic statistical models for the prediction of aircraft take-off times RA Shumsky Massachusetts Institute of Technology, 1995 | 85 | 1995 |
| Outsourcing a two-level service process HH Lee, EJ Pinker, RA Shumsky Management Science 58 (8), 1569-1584, 2012 | 74 | 2012 |
| Approximation and analysis of a call center with flexible and specialized servers RA Shumsky OR Spectrum 26, 307-330, 2004 | 73 | 2004 |
| Staffing and routing in a two-tier call centre S Hasija, EJ Pinker, RA Shumsky International Journal of Operational Research 1 (1-2), 8-29, 2005 | 63 | 2005 |
| OM Practice—Work Expands to Fill the Time Available: Capacity Estimation and Staffing Under Parkinson's Law S Hasija, E Pinker, RA Shumsky Manufacturing & Service Operations Management 12 (1), 1-18, 2010 | 60 | 2010 |
| Routing and staffing in large call centers with specialized and fully flexible servers P Chevalier, RA Shumsky, N Tabordon Submitted to Manufacturing and Service Operations Management, 2004 | 57 | 2004 |
| A comparison of retained and appointed counsel in cases of capital murder JC Beck, R Shumsky Law and Human Behavior 21, 525-538, 1997 | 56 | 1997 |
| The southwest effect, airline alliances and revenue management R Shumsky Journal of Revenue and Pricing Management 5, 83-89, 2006 | 54 | 2006 |
| Real-time forecasts of aircraft departure queues RA Shumsky Air Traffic Control Quarterly 5 (4), 281-308, 1997 | 52 | 1997 |
| Queueing models of case managers F Campello, A Ingolfsson, RA Shumsky Management Science 63 (3), 882-900, 2017 | 48 | 2017 |
| Safe at home? An experiment in domestic airline security A Barnett, R Shumsky, M Hansen, A Odoni, G Gosling Operations Research 49 (2), 181-195, 2001 | 45 | 2001 |
| Salesforce design with experience-based learning S Misra, EJ Pinker, RA Shumsky IIE Transactions 36 (10), 941-952, 2004 | 27 | 2004 |
Edieal PinkerProfessor, School of Management, Yale UniversityBestätigte E-Mail-Adresse bei yale.edu
