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Ulrich Gnewuch
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Towards designing cooperative and social conversational agents for customer service
U Gnewuch, S Morana, A Maedche
International Conference on Information Systems (ICIS 2017), 2017
3592017
A Taxonomy of Social Cues for Conversational Agents
J Feine, U Gnewuch, S Morana, A Maedche
International Journal of Human-Computer Studies 132, 138-161, 2019
3312019
Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction
U Gnewuch, S Morana, MTP Adam, A Maedche
European Conference on Information Systems (ECIS 2018), 2018
1582018
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis
J Feine, S Morana, U Gnewuch
International Conference on Wirtschaftsinformatik (WI 2019), 2019
652019
Gender Bias in Chatbot Design
J Feine, U Gnewuch, S Morana, A Maedche
International Workshop on Chatbot Research (CONVERSATIONS 2019), 2019
642019
Designing conversational agents for energy feedback
U Gnewuch, S Morana, C Heckmann, A Maedche
International Conference on Design Science Research in Information Systems …, 2018
412018
The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots
S Morana, U Gnewuch, D Jung, C Granig
European Conference on Information Systems (ECIS 2020), 2020
382020
Interaktion mit smarten Systemen—aktueller stand und zukünftige entwicklungen im bereich der nutzerassistenz
S Morana, C Friemel, U Gnewuch, A Maedche, J Pfeiffer
Wirtschaftsinformatik & Management 9, 42-51, 2017
332017
“The Chatbot is typing…”–The Role of Typing Indicators in Human-Chatbot Interaction
U Gnewuch, S Morana, MTP Adam, A Maedche
Pre-ICIS Workshop on HCI Research in MIS (at ICIS 2018), 2018
31*2018
The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce
U Gnewuch, M Yu, A Maedche
European Conference on Information Systems (ECIS 2020), 2020
222020
Designing personality-adaptive conversational agents for mental health care
R Ahmad, D Siemon, U Gnewuch, S Robra-Bissantz
Information Systems Frontiers, 2022
162022
Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks
N Bergmann, S Schacht, U Gnewuch, A Mädche
International Conference on Information Systems (ICIS 2017), 2017
122017
The effect of learning on the effective use of enterprise systems
U Gnewuch, P Haake, B Mueller, A Maedche
International Conference on Information Systems (ICIS 2016), 2016
72016
Understanding the impact of control levels over emotion-aware chatbots
I Benke, U Gnewuch, A Maedche
Computers in Human Behavior 129, 2022
52022
Match or Mismatch? How Matching Personality and Gender between Voice Assistants and Users Affects Trust in Voice Commerce
F Reinkemeier, U Gnewuch
Hawaii International Conference on System Sciences (HICSS 2022), 2022
52022
A Framework of Personality Cues for Conversational Agents
R Ahmad, D Siemon, U Gnewuch, S Robra-Bissantz
Hawaii International Conference on System Sciences (HICSS 2022), 2022
52022
Understanding Employee Responses to Software Robots: A Systematic Literature Review
A Seiffer, U Gnewuch, A Maedche
International Conference on Information Systems (ICIS 2021), 2021
52021
The Benefits and Caveats of Personality-Adaptive Conversational Agents in Mental Health Care
R Ahmad, D Siemon, U Gnewuch, S Robra-Bissantz
Americas Conference on Information Systems (AMCIS 2021), 2021
52021
Designing Multimodal BI&A Systems for Co-Located Team Interactions
M Ruoff, U Gnewuch
European Conference on Information Systems (ECIS 2021), 2021
52021
Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry
U Gnewuch, C Heckmann, S Morana, A Maedche
Industry Paper - International Conference on Wirtschaftsinformatik (WI 2019), 2019
52019
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