| Towards designing cooperative and social conversational agents for customer service U Gnewuch, S Morana, A Maedche International Conference on Information Systems (ICIS 2017), 2017 | 381 | 2017 |
| A Taxonomy of Social Cues for Conversational Agents J Feine, U Gnewuch, S Morana, A Maedche International Journal of Human-Computer Studies 132, 138-161, 2019 | 374 | 2019 |
| Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction U Gnewuch, S Morana, MTP Adam, A Maedche European Conference on Information Systems (ECIS 2018), 2018 | 167 | 2018 |
| Gender Bias in Chatbot Design J Feine, U Gnewuch, S Morana, A Maedche International Workshop on Chatbot Research (CONVERSATIONS 2019), 2019 | 73 | 2019 |
| Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis J Feine, S Morana, U Gnewuch International Conference on Wirtschaftsinformatik (WI 2019), 2019 | 69 | 2019 |
| The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots S Morana, U Gnewuch, D Jung, C Granig European Conference on Information Systems (ECIS 2020), 2020 | 44 | 2020 |
| Designing conversational agents for energy feedback U Gnewuch, S Morana, C Heckmann, A Maedche International Conference on Design Science Research in Information Systems …, 2018 | 43 | 2018 |
| “The Chatbot is typing…”–The Role of Typing Indicators in Human-Chatbot Interaction U Gnewuch, S Morana, MTP Adam, A Maedche Pre-ICIS Workshop on HCI Research in MIS (at ICIS 2018), 2018 | 33* | 2018 |
| Interaktion mit smarten Systemen—aktueller stand und zukünftige entwicklungen im bereich der nutzerassistenz S Morana, C Friemel, U Gnewuch, A Maedche, J Pfeiffer Wirtschaftsinformatik & Management 9, 42-51, 2017 | 33 | 2017 |
| Designing personality-adaptive conversational agents for mental health care R Ahmad, D Siemon, U Gnewuch, S Robra-Bissantz Information Systems Frontiers, 2022 | 25 | 2022 |
| The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce U Gnewuch, M Yu, A Maedche European Conference on Information Systems (ECIS 2020), 2020 | 25 | 2020 |
| Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks N Bergmann, S Schacht, U Gnewuch, A Mädche International Conference on Information Systems (ICIS 2017), 2017 | 13 | 2017 |
| Understanding the impact of control levels over emotion-aware chatbots I Benke, U Gnewuch, A Maedche Computers in Human Behavior 129, 2022 | 12 | 2022 |
| Opposing Effects of Response Time in Human–Chatbot Interaction: The Moderating Role of Prior Experience U Gnewuch, S Morana, MTP Adam, A Maedche Business & Information Systems Engineering, 2022 | 8 | 2022 |
| Understanding Employee Responses to Software Robots: A Systematic Literature Review A Seiffer, U Gnewuch, A Maedche International Conference on Information Systems (ICIS 2021), 2021 | 8 | 2021 |
| Designing Multimodal BI&A Systems for Co-Located Team Interactions M Ruoff, U Gnewuch European Conference on Information Systems (ECIS 2021), 2021 | 8 | 2021 |
| The effect of learning on the effective use of enterprise systems U Gnewuch, P Haake, B Mueller, A Maedche International Conference on Information Systems (ICIS 2016), 2016 | 8 | 2016 |
| A Framework of Personality Cues for Conversational Agents R Ahmad, D Siemon, U Gnewuch, S Robra-Bissantz Hawaii International Conference on System Sciences (HICSS 2022), 2022 | 7 | 2022 |
| Designing Effective Conversational Repair Strategies for Chatbots F Reinkemeier, U Gnewuch European Conference on Information Systems (ECIS 2022), 2022 | 6 | 2022 |
| Match or Mismatch? How Matching Personality and Gender between Voice Assistants and Users Affects Trust in Voice Commerce F Reinkemeier, U Gnewuch Hawaii International Conference on System Sciences (HICSS 2022), 2022 | 6 | 2022 |
Alexander MaedcheProfessor of Information Systems and Human-Computer Interaction, Karlsruhe Institute of TechnologyVerified email at kit.edu
