| A Taxonomy of Social Cues for Conversational Agents J Feine, U Gnewuch, S Morana, A Maedche International Journal of Human-Computer Studies 132, 138-161, 2019 | 595 | 2019 |
| Towards designing cooperative and social conversational agents for customer service U Gnewuch, S Morana, A Maedche International Conference on Information Systems (ICIS 2017), 2017 | 491 | 2017 |
| Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction U Gnewuch, S Morana, MTP Adam, A Maedche European Conference on Information Systems (ECIS 2018), 2018 | 219 | 2018 |
| Gender Bias in Chatbot Design J Feine, U Gnewuch, S Morana, A Maedche International Workshop on Chatbot Research (CONVERSATIONS 2019), 2019 | 129 | 2019 |
| Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis J Feine, S Morana, U Gnewuch International Conference on Wirtschaftsinformatik (WI 2019), 2019 | 102 | 2019 |
| Designing personality-adaptive conversational agents for mental health care R Ahmad, D Siemon, U Gnewuch, S Robra-Bissantz Information Systems Frontiers, 2022 | 77 | 2022 |
| The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots S Morana, U Gnewuch, D Jung, C Granig European Conference on Information Systems (ECIS 2020), 2020 | 74 | 2020 |
| Designing conversational agents for energy feedback U Gnewuch, S Morana, C Heckmann, A Maedche International Conference on Design Science Research in Information Systems …, 2018 | 54 | 2018 |
| “The Chatbot is typing…”–The Role of Typing Indicators in Human-Chatbot Interaction U Gnewuch, S Morana, MTP Adam, A Maedche Pre-ICIS Workshop on HCI Research in MIS (at ICIS 2018), 2018 | 54* | 2018 |
| Opposing Effects of Response Time in Human–Chatbot Interaction: The Moderating Role of Prior Experience U Gnewuch, S Morana, MTP Adam, A Maedche Business & Information Systems Engineering, 2022 | 44 | 2022 |
| Understanding the impact of control levels over emotion-aware chatbots I Benke, U Gnewuch, A Maedche Computers in Human Behavior 129, 2022 | 42 | 2022 |
| The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce U Gnewuch, M Yu, A Maedche European Conference on Information Systems (ECIS 2020), 2020 | 35 | 2020 |
| Interaktion mit smarten Systemen—aktueller stand und zukünftige entwicklungen im bereich der nutzerassistenz S Morana, C Friemel, U Gnewuch, A Maedche, J Pfeiffer Wirtschaftsinformatik & Management 9, 42-51, 2017 | 35 | 2017 |
| More than a bot? The impact of disclosing human involvement on customer interactions with hybrid service agents U Gnewuch, S Morana, O Hinz, R Kellner, A Maedche Information Systems Research, 2023 | 23 | 2023 |
| Designing Effective Conversational Repair Strategies for Chatbots F Reinkemeier, U Gnewuch European Conference on Information Systems (ECIS 2022), 2022 | 19 | 2022 |
| A Framework of Personality Cues for Conversational Agents R Ahmad, D Siemon, U Gnewuch, S Robra-Bissantz Hawaii International Conference on System Sciences (HICSS 2022), 2022 | 19 | 2022 |
| Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks N Bergmann, S Schacht, U Gnewuch, A Mädche International Conference on Information Systems (ICIS 2017), 2017 | 19 | 2017 |
| Understanding Employee Responses to Software Robots: A Systematic Literature Review A Seiffer, U Gnewuch, A Maedche International Conference on Information Systems (ICIS 2021), 2021 | 17 | 2021 |
| The Benefits and Caveats of Personality-Adaptive Conversational Agents in Mental Health Care R Ahmad, D Siemon, U Gnewuch, S Robra-Bissantz Americas Conference on Information Systems (AMCIS 2021), 2021 | 13 | 2021 |
| Designing Conversational Dashboards for Effective Use in Crisis Response M Ruoff, U Gnewuch, A Maedche, B Scheibehenne Journal of the Association for Information Systems, 2023 | 12 | 2023 |
Alexander MaedcheProfessor, human-centered systems lab (h-lab), Karlsruhe Institute of TechnologyVerified email at kit.edu
