| Customer-centric science: Reporting significant research results with rigor, relevance, and practical impact in mind H Aguinis, S Werner, JA Lanza Abbott, C Angert, JH Park, D Kohlhausen Organizational Research Methods 13 (3), 515-539, 2010 | 300 | 2010 |
| The hospitality culture scale: A measure organizational culture and personal attributes M Dawson, JA Abbott, S Shoemaker International Journal of Hospitality Management 30 (2), 290-300, 2011 | 255 | 2011 |
| Hospitality and tourism research rankings by author, university, and country using six major journals: The first decade of the new millennium K Park, WMJ Phillips, DD Canter, JA Abbott Journal of hospitality & tourism research 35 (3), 381-416, 2011 | 254 | 2011 |
| Internal relationship marketing: Korean casino employees’ job satisfaction and organizational commitment KJ Back, CK Lee, JA Abbott Cornell Hospitality Quarterly 52 (2), 111-124, 2011 | 239 | 2011 |
| Organizational trust in times of COVID-19: Hospitality employees’ affective responses to managers’ communication RF Guzzo, X Wang, JM Madera, JA Abbott International Journal of Hospitality Management 93, 102778, 2021 | 134 | 2021 |
| Event and venue management: Minimizing liability through effective crowd management techniques JL Abbott, MW Geddie Event management 6 (4), 259-270, 2000 | 121 | 2000 |
| A micro-level view of CSR: A hospitality management systematic literature review RF Guzzo, JA Abbott, JM Madera Cornell Hospitality Quarterly 61 (3), 332-352, 2020 | 93 | 2020 |
| Should organizations be forgiving or unforgiving? A two-study replication of how forgiveness climate in hospitality organizations drives employee attitudes and behaviors P Guchait, JA Lanza-Abbott, JM Madera, M Dawson Cornell Hospitality Quarterly 57 (4), 379-395, 2016 | 82 | 2016 |
| Hospitality culture and climate: A proposed model for retaining employees and creating competitive advantage M Dawson, J Abbott International Journal of Hospitality & Tourism Administration 12 (4), 289-304, 2011 | 74 | 2011 |
| The importance of error management culture in organizations: The impact on employee helping behaviors during service failures and recoveries in restaurants P Guchait, A Paşamehmetoğlu, JA Lanza-Abbott Journal of Human Resources in Hospitality & Tourism 14 (1), 45-67, 2015 | 59 | 2015 |
| Pay and benefit satisfaction, perceived organizational support, and turnover intentions: The moderating role of job variety PM Jolly, C McDowell, M Dawson, JA Abbott International Journal of Hospitality Management 95, 102921, 2021 | 55 | 2021 |
| Recreating cheers: an analysis of relationship marketing as an effective marketing technique for quick‐service restaurants C Robinson, JA Abbott, S Shoemaker International Journal of Contemporary Hospitality Management 17 (7), 590-599, 2005 | 54 | 2005 |
| The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness P Guchait, JL Abbott, CK Lee, KJ Back, A Manoharan Journal of Hospitality and Tourism Management 40, 94-102, 2019 | 50 | 2019 |
| The anatomy of restaurant reviews: An exploratory study K Titz, JA Lanza-Abbott, GC Cruz International Journal of Hospitality & Tourism Administration 5 (1), 49-65, 2004 | 45 | 2004 |
| Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and … P Guchait, C Lee, CY Wang, JL Abbott Journal of Human Resources in Hospitality & Tourism 15 (1), 1-28, 2016 | 44 | 2016 |
| Examining stealing thunder as a new service recovery strategy: impact on customer loyalty P Guchait, R Han, X Wang, JA Abbott, Y Liu International Journal of Contemporary Hospitality Management 31 (2), 931-952, 2019 | 42 | 2019 |
| Generative artificial intelligence in the hospitality and tourism industry: Developing a framework for future research T Dogru, N Line, M Mody, L Hanks, JA Abbott, F Acikgoz, A Assaf, S Bakir, ... Journal of Hospitality & Tourism Research, 10963480231188663, 2023 | 35 | 2023 |
| Good grief! Anxiety sours the economic benefits of first offers AS Rosette, S Kopelman, JAL Abbott Group Decision and Negotiation 23, 629-647, 2014 | 32 | 2014 |
| Corporate social responsibility and individual outcomes: the mediating role of gratitude and compassion at work RF Guzzo, X Wang, JA Abbott Cornell Hospitality Quarterly 63 (3), 350-368, 2022 | 30 | 2022 |
| Corporate social responsibility and public policy making C Conrad, J Abbott The debate over corporate social responsibility, 417-437, 2007 | 30 | 2007 |
