Vicente Martínez-Tur
Vicente Martínez-Tur
IDOCAL (Research Inst. of HR Psychology, Org. Development & QWL) UNIVERSITY OF VALENCIA
Verified email at uv.es
Title
Cited by
Cited by
Year
Calidad de servicio y satisfacción del cliente
V Martínez-Tur, JMP Sillo, J Ramos
Editorial Síntesis, 2001
3292001
Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1
V Martínez‐Tur, JM Peiró, J Ramos, C Moliner
Journal of Applied Social Psychology 36 (1), 100-119, 2006
2472006
Organizational justice and extrarole customer service: The mediating role of well-being at work
C Moliner, V Martinez-Tur, J Ramos, JM Peiró, R Cropanzano
European Journal of Work and Organizational Psychology 17 (3), 327-348, 2008
2272008
Relationships between organizational justice and burnout at the work-unit level.
C Moliner, V Martínez-Tur, JM Peiró, J Ramos, R Cropanzano
International Journal of Stress Management 12 (2), 99, 2005
2212005
Los tangibles como predictores de la satisfacción del usuario en servicios deportivos
MÁM Rodríguez, GG Guerrero, JMM Rodríguez, VM Tur, CPM Cantos
Psicothema 20 (2), 243-248, 2008
138*2008
Los tangibles como predictores de la satisfacción del usuario en servicios deportivos
MÁM Rodríguez, GG Guerrero, JMM Rodríguez, VM Tur, CPM Cantos
Psicothema 20 (2), 243-248, 2008
1212008
Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions
RM Sánchez-Hernández, V Martínez-Tur, JM Peiró, J Ramos
Total Quality Management 20 (11), 1173-1188, 2009
116*2009
Employees' overestimation of functional and relational service quality: A gap analysis
JM Peiro, V Martínez-Tur, J Ramos
Service Industries Journal 25 (6), 773-788, 2005
952005
La satisfacción del usuario desde el modelo de la confirmación de expectativas: respuesta a algunos interrogantes
JC Marzo, VM Tur, J Ramos, JM Peiró
Psicothema 14 (4), 765-770, 2002
872002
Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women
RM Sánchez-Hernández, V Martínez-Tur, JM Peiró, C Moliner
Psychological Reports 106 (2), 598-610, 2010
572010
Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross‐Level Study1
V Martínez‐Tur, N Tordera, JM Peiró, K Potocnik
Journal of Applied Social Psychology 41 (5), 1189-1213, 2011
502011
Tendencias y controversias en el futuro de la gestión y del desarrollo de los recursos humanos
VM Tur, FJG Lerín, JMP Silla
Trabajo, individuo y sociedad: perspectivas psicosociológicas sobre el …, 2001
482001
Linking organizational justice to burnout: Are men and women different?
C Moliner, V Martinez-Tur, JM Peiro, J Ramos
Psychological Reports 96 (3), 805-816, 2005
442005
Relationships among perceived justice, customers' satisfaction, and behavioral intentions: The moderating role of gender
V Martínez-Tur, J Ramos, JM Peiró, E García-Buades
Psychological Reports 88 (3), 805-811, 2001
442001
Linking service structural complexity to customer satisfaction
V Martínez‐Tur
International Journal of Service Industry Management, 2001
412001
Linking situational constraints to customer satisfaction in a service environment
V Martínez‐Tur, JM Peiró, J Ramos
Applied Psychology 54 (1), 25-36, 2005
392005
Perceived reciprocity and well‐being at work in non‐professional employees: Fairness or self‐interest?
C Moliner, V Martínez‐Tur, JM Peiró, J Ramos, R Cropanzano
Stress and Health 29 (1), 31-39, 2013
362013
Comparación de modelos causales sobre satisfacción del usuario
V Martínez-Tur, N Tordera
Estudios sobre consumo 34 (1), 13-22, 1995
341995
El nivel de saturación de las instalaciones deportivas como atributo situacional y variable de la calidad: sus relaciones con la satisfacción de los usuarios
V Martínez, E García-Buades
Revista de Psicología del deporte 7 (2), 2007
332007
Unit-level fairness and quality within the health care industry: A justice–quality model
A Molina, C Moliner, V Martínez-Tur, R Cropanzano, JM Peiró
European Journal of Work and Organizational Psychology 24 (4), 627-644, 2015
302015
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